Brightgauge parses all of our datapoints and compiled them into an easy to manvour dashboard
What do you dislike?
I’ve found Datasets are a bit tough to customize
What business problems are you solving with the product? What benefits have you realized?
Being able to track metrics on tickets and support time spent in specific issues while being able to provide a simple report for clients s we were also able to use some of these reports for business cases on needing to review hardware/software support
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