The ranking report and citation trackers are top notch and provide an excellent level of analysis. We use these features heavily in our SEO planning and reporting to our clients.
Additionally, the customer support at BrightLocal is easy to work with and typically very responsive.
One of my favorite "non-feature" aspects of this company is that they are always working to improve, innovate and add more resources for the clients. Their tools never get stuck in the past, as they are always making improvements or bringing onboard new functionality.
Additionally, they offer a wealth of resources and supplemental tools - some of which they offer for free to the public!
Overall, our team has been very happy working with BrightLocal.
One challenge has been as BrightLocal has continued to grow, they are constantly needing to upgrade their server infrastructure other system architecture to keep up with the reporting and tracking demands of their clients. They are doing a solid job at this, but like every company, there can be some understandable growing pains from time to time.
Any company who doesn't experience growing pains though is likely stuck in the past!