What do you like best?
We were able to completely get rid of Quickbooks and enter all of our inventory PO's directly to brightpearl which automatically syncs the adjustments to our website.... saved us hours each week. We use bigcommerce, ebay, amazon, and we have a retail store (ePos) and we use the system on the road at trade shows. It keeps all of our inventory synced almost 100% of time.
What do you dislike?
We use Bigcommerce. Everytime Brightpearl or Bigcommerce has an update, things stop working correctly and it usually takes a day or two for things to "work right" again
I don't like that you have to click three times before removing inventory levels. Editing inventory levels on the fly should be easier.
The API to bigcommerce is still a little slow, but, it is much much much better than it was on the old Bigcommerce API that existed when we first started using brightpearl
Recommendations to others considering the product
Make sure to plan for 6 months minimum to full realize the capability of the software
What business problems are you solving with the product? What benefits have you realized?
Inventory control and product control are great. We can easily teach a new employee how to start processing and shipping orders and receiving purchase orders into the system. The Barcode System that automatically creates barcodes for items (even if they don't have barcodes) is amazing. We have over 50 thousand items and they all have barcodes created by brightpearl!