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BriteCore

BriteCore

4.9
(7)

BriteCore offers the best value in the insurance software industry.

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BriteCore review by Chris G.
Chris G.
Validated Reviewer
Verified Current User
Review Source

"BriteCore Configuration"

What do you like best?

From a configuration point-of-view, BriteCore is well suited to address the needs of most types of insurance products. It is quick & easy to build the product, as configuration changes can be tested immediately (i.e. no build process is required). The open source model is a plus, as we are able to leverage effort that others contribute to the base product (such as API integration). The BriteCore team is easy to work with, which has allowed us to get to the market quickly.

What do you dislike?

The product is currently not meta-data driven, which complicates the maintenance of each product. Options within drop-downs and naming conventions of coverages are referenced via their description; if descriptions are updated, all integration points referencing these descriptions must be updated.

Recommendations to others considering the product

The python code used to configure the rating is very readable; a technical BA resource should be able to embrace and build out with direction from the BriteCore team.

What business problems are you solving with the product? What benefits have you realized?

A key differentiator of the BriteCore system is the speed to market to which insurance products are made available to our customer base. Our launch of Workers Compensation for two states was made available less than four months, after signing on with BriteCore.

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BriteCore review by Alex G.
Alex G.
Validated Reviewer
Verified Current User
Review Source

"Partnering with BriteCore gives Farmers Fire the best of both worlds."

What do you like best?

Farmers Fire came to Intuitive Web Solutions' (IWS) BriteCore team with our own heritage of in-house software development, having built and maintained our prior P&C carrier platform for several decades. As we looked to the future, we wanted the maturity and stability that a vendor solution provides, while retaining the agility and flexibility that in-house development has always afforded us. Together, we pioneered BriteCore's Open Development Platform, a secure, effective, and standardized process that grants Clients and Vendors the ability to directly contribute new features and functionality to BriteCore, supplementing their existing team of top-talent software engineers. Through this innovative BriteCore program, Farmers Fire has realized the best of both worlds: vendor-supported stability from IWS and hyper-custom bespoke solutions from our in-house team.

Having investigated over a dozen P&C Insurance Software suites, I can confidently say that BriteCore's deployment architecture is a decade or more ahead of every one of their competitors' that we reviewed. Their fully realized Infrastructure as Code environment, built on Amazon's world-leading AWS, allows them to deploy and scale new production instances in a matter of seconds. Their single source, continuous-integration / continuous-deployment framework for the entire community of carriers results in valuable new features, released nearly every week of the year, that are pre-tested with an automatic test suite comprised of many thousands of unit, regression, integration, end-to-end, and user acceptance tests.

The BriteCore product itself is intelligently organized, with top-level modules for Contacts, Policies, Claims, Lines (product, rates, and rules definitions), Reports, and Settings. The publicly accessible documentation (that alone is entirely unique in the industry) at http://briteedu.squarespace.com/ is so thorough that Farmers Fire was able to complete our implementation, including all Lines product definitions and Settings configuration, with minimal assistance from IWS. Whether it be policy lifecycle definitions, complex billing schedules, essential vendor integrations, renewal automation, out of sequence endorsements - BriteCore has thoughtful, effective functionality for nearly every core P&C carrier need.

Lastly, the staff at IWS, from the company founders to the front-lines support team, are some of the nicest, fairest, and most diligent people I've worked with at a service provider - an essential quality that cannot be overstated.

What do you dislike?

Coming from a world where Farmers Fire directly controlled and had custom-fit every process of our prior system, we found the stock financial and operational reporting out of BriteCore to be shy of our complete reporting needs. Even this perceived ("perceived" as dozens of other carriers have operated effectively for years with BriteCore stock reports) shortcoming was much easier to overcome as BriteCore provides multiple external integration options, including a large and growing API surface and even direct, fast remote SQL access. Beyond the do-it-yourself approach, BriteCore staffs a dedicated reporting and analytics team that can be contracted to custom-craft extracts and reports for client carriers.

Recommendations to others considering the product

Implementing a new system to handle nearly every aspect of your company's operations will always be a massive endeavor, no matter which product or vendor you pick. Based on Farmers Fire's experience, IWS BriteCore is an excellent team and product to go on this journey with. Be thoughtful in your requirements, open to seasoned suggestions from the IWS team, and be ready to do the hard but rewarding work of positioning your company well for the future on a robust and growing platform.

What business problems are you solving with the product? What benefits have you realized?

BriteCore has improved existing and enabled new processes across multiple departments at Farmers Fire - just to list a few:

1) Automatic Renewal processing across all lines of business

2) Recurring automatic billing options for both ACH and credit card

3) Dynamic underwriting rule enforcement, customized for each policy type

4) Consolidation of all lines of business to a single, cohesive platform

5) Simplification of IT deployment/maintenance, reduction in cost, and greatly improved disaster recovery/business continuity achieved through expert AWS deployment architecture

6) Deduplication of Contacts through a robust, multi-role contact-entity model

7) Flexible tracking and tagging of new data attributes on nearly any system entity, on-demand, through a user-configurable, system tag interface

What Insurance Suites solution do you use?

Thanks for letting us know!
BriteCore review by Barbie L.
Barbie L.
Validated Reviewer
Verified Current User
Review Source

"Best insurance software provider!"

What do you like best?

The set-up if the software and the ease of use. And the only software company that has created a community with it's clients. It is user friendly and it is easy for new agents to use. Because of Britecore we are able to be more attractive to Independent Agents. Can't ask for a better team of people to work with.

What do you dislike?

None! I love it! It is beyond all my expectations of what a great software should be. They are innovative and constantly improving a wonderful product!

Recommendations to others considering the product

Best value and an incredible team to work with.

What business problems are you solving with the product? What benefits have you realized?

We now have an internet based software that is accessible from anywhere. We were tied to the office and our server. It has also given us better reporting than our old system. Switching over showed a deficiency in our old reporting and found an $80,000 error in our old reporting. Our company has improved it's efficiency 200%.

BriteCore review by Adam T.
Adam T.
Validated Reviewer
Verified Current User
Review Source

"BriteCore Implementation and System Review"

What do you like best?

The best parts of BriteCore are the community aspects and ease of use. BriteCore is trying to make insurance better as a whole by using software to bring together carriers and ideas. Very frequently we have seen carriers come together sharing ideas and features that will improve not only their company using the BriteCore software but all other insurance carriers. The software itself is very easy to use both for administrative configuration and for internal and external end users. We have been able to implement the system on time and within budget. We have had numerous agents that were nervous about using the new system when we rolled it out and after using it the feedback we received was "That was really easy! I don't know why I was worried!"

What do you dislike?

The primary concerns we have had have been in terms of reporting and automation. However, since we started using BriteCore they have created a Business Intelligence unit and reporting has improved significantly. Many of the automation pieces are in the works or the future roadmap for the product.

What business problems are you solving with the product? What benefits have you realized?

With BriteCore we are being able to replace 30 and 40 year mainframe systems and moving to modern, web based systems. So far we have already seen improvements in underwriting speed and accuracy.

BriteCore review by Art M.
Art M.
Validated Reviewer
Review Source

"BriteCore changed the direction of our company and opened many opportunities for our future."

What do you like best?

The web based functionality hosted in the cloud provides our company the means to operate outside the box. Being able to grant access to auditors, regulators and reinsurance partners to our system is extremely beneficial toward the overall process of how our company performs. The system provides a tremendously high level of disaster recovery benefit which has provided the opportunity to create a disaster recovery plan that will allow our company to be up and running within a matter of minutes in the event something would occur to our office. The user friendliness of BriteCore is such that minimal computer skills are necessary for users to be able to appropriately be a skillful user.

What do you dislike?

Very little about the system, from my perspective, is disliked. If there is any element of the system that can use some enhancement that would be the tracking of reinsurance claims from a reserving and recovery standpoint.

Recommendations to others considering the product

If anyone is looking for one of the most technically advanced insurance processing system they will probably not find any better system.

What business problems are you solving with the product? What benefits have you realized?

For a long period of time it was our desire to offer our agents a web based portal where direct online quoting, application submission, live changes to active policies and claims reporting could occur. BriteCore solved this problem for our company. In addition, BriteCore provided our office the ability to be paperless, remote working and a high level of efficiency. It also provided us to the ability to work with service vendors that otherwise would not be available to our company at an affordable cost. Currently, we are receiving over 47% of premium payments electronically which is a fully automated process that does not have to be touched by humans. This frees up a tremendous amount of staffing time that allows us to dedicate their sources to other projects. Just a few of many benefits we have realized.

BriteCore review by Drew S.
Drew S.
Validated Reviewer
Review Source

"A great business partner and product"

What do you like best?

As a vendor focusing on the document output and printing and mailing, BriteCore makes it very easy for us to get the information we need through their simple API integration. It enables to effectively manage the relationship with our clients and provide the service they expect. BriteCore has been a great partner, constantly working with us make the document output process better.

What do you dislike?

There is not to much to dislike! I think there can be improvements on vendor support when the few issues we do encounter arise, but overall we have been happy with our partnership with BriteCore.

What business problems are you solving with the product? What benefits have you realized?

We are streamlining the document output process for clients using BriteCore. The simple API integration and standard format of documents and has allowed us to shorten the implementation time for our clients and we have been able to create a process that is repeatable across multiple BriteCore clients.

BriteCore review by Brian T.
Brian T.
Validated Reviewer
Review Source

"Our Positive BriteCore Partnership"

What do you like best?

BriteCore has allowed our company the ability to adapt to constant change by staying current with industry and regulation updates along with providing our policyholders with real time information and access to new product offerings.

What do you dislike?

I wish that we would have turned this product on sooner.

Recommendations to others considering the product

Speak to existing clients and get perspective on what concerns that your company might have.

What business problems are you solving with the product? What benefits have you realized?

Faster turnaround time of new business and policy changes at a reduced cost. Writings have increased for our company every year since launching BriteCore in 2012.

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