Brown Paper Tickets

(4)
4.4 out of 5 stars

Event ticketing and registration tools for any gathering. Improving the live entertainment industry, one ticket at a time.

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Brown Paper Tickets review by <span>Beth Ann D.</span>
Beth Ann D.
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"Awesome service if you need physical tickets!"

What do you like best?

The customer service, hands down, is the best I've ever seen with any kind of event organization or ticket selling site. They are always friendly and more importantly are able to solve problems in minutes - not hours or even days. When you're actively selling tickets to impatient ticket buyers, this is critical.

Their physical ticket option is what keeps us coming back to them. We have plenty of people who love to use the mobile or even print at home options, but we have quite a few traditional event goers who want a legitimate ticket in hand.

They also have great customization options for their webpage, giving you the ability to do a lot more than many other ticketing organizations.

What do you dislike?

The fees are just a bit higher than a lot of similar services, but that's obviously because you're getting full physical tickets - with bar codes, and black light security etc...

I also wish they paid out as you raised money rather than at the end of your event.

Their website layout is a little old fashioned looking - I understand that part of that is because you have so much flexibility in what you can do on the ticketing page, but a nice facelift definitely wouldn't hurt.

Recommendations to others considering the product

Do not rule them out just because their fees may seem slightly higher - the functionality is amazing and the ability to let ticket buyers select a physical ticket and have it mailed to them for free is truly amazing and makes you as an organization look extremely professional.

What business problems are you solving with the product? What benefits have you realized?

They solve our ticketing needs for two major events (1200 guests and 500 guests) each year. We are able to collect ticket buyer information, customize our pages, give different price options, include discount codes.

Ultimately we were able to take our entire ticketing process, which was in house, and for a pretty nominal fee, use Brown Paper Tickets to manage everything - included day of will call lists and continuous event tracking tools.

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Brown Paper Tickets review by User in Performing Arts
User in Performing Arts
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Verified Current User
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"User Friendly"

What do you like best?

I love how user friendly the website is, that its free for our company to use, and that we can ask buyers flexible marketing questions when they order tickets.

What do you dislike?

I wish it was easier to add buyer buttons to emails.

Recommendations to others considering the product

Be aware of the total cost to ticket buyers after Brown Paper Tickets implements their fees.

What business problems are you solving with the product? What benefits have you realized?

With Brown Paper Tickets, my company can presell tickets online without any cost to us. It helps us to track and plan for the size of our audience and the market of our audience.

What Event Registration & Ticketing solution do you use?

Thanks for letting us know!
Brown Paper Tickets review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
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"Great for nonprofits + nonprofit events"

What do you like best?

Easy to set up and run events. Seamless for both users and admins, and it's easy to add discount codes, etc. They also have fantastic customer service, which is great for nonprofits and people who aren't necessarily event professionals.

What do you dislike?

They take a somewhat heftier cut on credit card purchases, but you get what you pay for, which is a pretty rad experience.

Recommendations to others considering the product

Great for nonprofits and not overly sophisticated professionals or technically adept admins. (Like me.)

What business problems are you solving with the product? What benefits have you realized?

The nonprofit I'm on the board for has used BPT to do ticketing on multiple events.

Brown Paper Tickets review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
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"Easy to Use"

What do you like best?

Ease of use, anyone can create an event for free, and the service charge is reasonable

What do you dislike?

nothing comes to mind in using this service

Recommendations to others considering the product

Good business to support and utilize

What business problems are you solving with the product? What benefits have you realized?

N/A

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