BT Contact Center

(2)
2.5 out of 5 stars

Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense.

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BT Contact Center Reviews

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BT review by User in Financial Services
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Good service support from the twitter account

What do you like best?

If you need assistance from BT tweet them as the social media account is uk based and they can prioritise your issue. We had an issue with our wifi setup after moving house and had a frustrating conversation with the call centre tweeting them had the issue resolved in 24 hours and numerous follow up calls and a discount on our bill. We were really pleased and would use this medium to communicate with BT again.

What do you dislike?

Going through to the call centre can be hit and miss and employees are clearly reading from a script which can lead to a frustrating experience.

What business problems are you solving with the product? What benefits have you realized?

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BT review by User in Consumer Goods
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Not the most positive.

What do you like best?

BT products are second to none. You rarely need to reach out for support.

What do you dislike?

Support is severely lacking. Service and simple customer service need a major overhaul.

Recommendations to others considering the product

There Is a bunch of options and other alternatives.

What business problems are you solving with the product? What benefits have you realized?

N/A

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