BugHerd

(13)
4.4 out of 5 stars

BugHerd turns website feedback into clear, consistent tasks with all of the data you need to get the job done fast.

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BugHerd Reviews

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Showing 13 BugHerd reviews
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BugHerd review by Kaitlin R.
Kaitlin R.
Validated Reviewer
Verified Current User
Review Source

"Simple but flexible bug tracking"

What do you like best?

The interface is simple and clean. Even when you need to track hundreds of tickets or features, it doesn't become overwhelming and things are still easy to monitor at a glance and search through. I like the ability to quickly check tag counts, and see which team member is assigned to an issue. The ability to have multiple projects running at one time also helps us stay organized and keep tickets from separate functions from overlapping in the same space as the volume of items we log can be high at times.

What do you dislike?

Overall we've been pretty happy with the system. It would be nice if the column sorting was per user instead of per project so that each person could sort columns according to what they prioritize most. This caused some confusion at first as people would change the sorting not realizing it affected what other members of the team were seeing as well. This is relatively minor though. Once we understood what the result was, we all agreed on which sorting to use and it hasn't been an issue since.

Recommendations to others considering the product

Great for mid sized teams that include non developers. Easy to learn and it's clear they try to keep things simple, but useful.

What business problems are you solving with the product? What benefits have you realized?

We have a medium sized team and it helps teams of two or three of us coordinate on specific issues as we are testing and deploying fixes with ease. It keeps everyone involved with an issue up to date on the status of things so that we're less likely to let things fall through the cracks which is great when we're working on so many items simultaneously. We're also using BugHerd to catalog and record feature requests and feedback from the team so that we don't lose track of them and can easily search through them for future reference.

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BugHerd review by Trevor P.
Trevor P.
Validated Reviewer
Verified Current User
Review Source

"Simple feedback tool for development teams"

What do you like best?

BugHerd's greatest feature is its website integration. With the browser extension users can browse the site and easily report issues. BugHerd targets the elements clicked on by the user for the bug report, and even takes a screenshot of what the user is seeing for the report. This alone has been the main reason we have stuck with BugHerd.

It's integrations with project management and development tools is a bonus, but otherwise the tool is very slim on extra features.

What do you dislike?

The interface is usable but could use a design upgrade.

What business problems are you solving with the product? What benefits have you realized?

Collecting website feedback and tracking bugs has always been a hassle, especially when gathering feedback from people outside the development team. BugHerd helps solve this problem by allowing users to log feedback directly from the website being tested.

What Bug Tracking solution do you use?

Thanks for letting us know!
BugHerd review by Aurora M.
Aurora M.
Validated Reviewer
Verified Current User
Review Source

"It does an excellent job"

What do you like best?

It records and stores errors given by the people or consumers of the program and saves so that it is easier for the developers to solve the problems. I like it because I can do the work of my house and it's easier for me.

What do you dislike?

It does not have a very reliable and very open presentation. It has a slightly complicated interface. I do not like that the main page does not show many social networks so customers can go.

Recommendations to others considering the product

I recommend it because it is useful when identifying problems and that developers can solve it easily.

What business problems are you solving with the product? What benefits have you realized?

I have easily resolved the errors of the website as well as recommendations on how to improve it.

BugHerd review by Victor G.
Victor G.
Validated Reviewer
Review Source

"Amazing Bug Tracker with Easy Wordpress integration"

What do you like best?

Excellent for reporting, tracking, and organizing bugs through BugHerd's website. It is amazing how you can report bugs in a point and click fashion to point to exactly where the bug is. It also captures a screenshot of the page, browser details, resolution of browser when bug was reported, and you can even assign or comment on each bug.

What do you dislike?

I dislike how Bugherd is not updated often and there is little to no integration with other software or Wordpress, .

Recommendations to others considering the product

Integration of bugherd into your website is easy if you find the right Wordpress plugin and know how to plug htis into your non-Wordpress site. The plugin itself is also outdated but works well even with Wordpress 4.9.1 as well as Meteor or Vue websites.

What business problems are you solving with the product? What benefits have you realized?

reporting, tracking, and organizing bugs for Websites. It makes it easy for Quality Assurance to report and track bugs as well as for developers to receive assigned bugs. Developers can also change the status of bugs as To-do, doing, done, and more.

BugHerd review by Hannah B.
Hannah B.
Validated Reviewer
Review Source

"Easy website review system "

What do you like best?

This system makes it extremely easy to pin real time updates or notes needed on a website. It is primarily used when building a new website where the customer as well as internal reviewer can make notes, pinning them right on the exact button, photo, section, etc.

What do you dislike?

The customer has to be trained on how to use it and some find it difficult if they are not tech savvy. For those building a website, it's useful, but if your client is not inclined to use a program like this they may disregard and send you feedback another way!

What business problems are you solving with the product? What benefits have you realized?

Better communication. It's much more affective to use a program where you can easily make updates that are right in front of you, and mark them as complete.

BugHerd review by Lindsay P.
Lindsay P.
Validated Reviewer
Verified Current User
Review Source

"Bugherd Streamlines QA Process "

What do you like best?

Bugherd streamlines the quality analysis and control of our design and website builds internally and externally. We are able to makensuggested changes and tweaks to our own site as a collaborative team in addition to QAing client website builds with multiple team members working at once.

What do you dislike?

So far we haven't had much complaints from the platform itself. It gets the job done.

Recommendations to others considering the product

This platform has streamlines our process with the ability to assign task priority and flag errors with captured screenshots. It is a tool we would not be able to live without!

What business problems are you solving with the product? What benefits have you realized?

Bugherd streamlines our pretty heavy QA process and allows our clients the ability to mark areas of concern and our team edit on the fly from various locations throughout the US and abroad (one team member travels extensively).

BugHerd review by Jenn D.
Jenn D.
Validated Reviewer
Verified Current User
Review Source

"Saves time!"

What do you like best?

Bugherd saves me countless hours by automatically taking a screenshot of each section I am reviewing, recording browser information, and sending it to my Dev team. I am able to create a ticket and add comments to what I am experiencing within the software. My Dev team gets all the technical info, a screenshot, and a ticket created in Pivotal Tracker.

What do you dislike?

For some reason the web extension for BugHerd sometimes logs out and then it will take a while to come back. If I log back in to bugherd it will take some time before I get the browser plug in back to easily record errors.

What business problems are you solving with the product? What benefits have you realized?

This is an easy way for anyone to view software and highlight errors or improvements as it records browser, technical info, a screenshot, and comments all in one shot! We have the bugherd tickets and comments filtered right into Pivotal Tracker for attention.

BugHerd review by Kayla G.
Kayla G.
Validated Reviewer
Verified Current User
Review Source

"Transformed our feedback and proofing process"

What do you like best?

Automatic tracking of user's browser version and device. Ability to select small elements on the page. Kanban task board. Auto screenshots taken when a bug is tracked.

What do you dislike?

Only 25 users at a time for our account package. A little tricky to onboard new users and have them go through the steps of installing the extension, creating an account, and learning how to tag.

Recommendations to others considering the product

Every agency and web developer needs this for QA and client feedback!

What business problems are you solving with the product? What benefits have you realized?

We used to have to print out screenshots of all our web dev projects for our proofreading team. It was a NIGHTMARE. So many trees have saved, and our proofreading team is much happier. Developers, clients, and production team alike all have better working relationship on digital projects. Everyone loves this tool. Worth every penny.

BugHerd review by Benjamin M.
Benjamin M.
Validated Reviewer
Verified Current User
Review Source

"Bugherd a Great Product, Moving in the right direction"

What do you like best?

Bugherd makes it simple for me to gather client and user feedback on websites. I insert a script, and a toggle appears on the page that allows you to simple point and click at what you want to comment on—whether something is wrong, or you want it changed, or whatever. A screenshot is generated and browser details are gathered, and the "bug" is recorded so we can schedule a fix. Integration w/ git commit hooks and various communication tools, such as slack, satisfy just about all the integrations we need.

What do you dislike?

After having built a great product, Bugherd got a little off-track by trying to rebuild 2.0 of their software from the "ground up." This made bugherd lose a lot of the functionality that made it great in the first place. Since that debacle, however, bugherd has realized their mistake, moved development back to their original software, and have worked diligently to integrate some of the neat features that were in 2.0.

Recommendations to others considering the product

Unlike other feedback generation tools, bugherd focuses on the client/business relationship. If your need is anonymous feedback, bugherd does it, but other software perhaps does it better. What bugherd does best is to allow clients and guests to test and report problems with your software easily and hassle free.

What business problems are you solving with the product? What benefits have you realized?

Communication with clients and particular gathering feedback from clients on websites is a difficult chore. Bugherd makes this process simple and easy. It get's the relevant info to my team—such as what browser browser and OS are being used, and a screenshot—without having to bother clients with the details. They just need to see a problem, click on it, and report it. Great, simple, and effective.

BugHerd review by Seth K.
Seth K.
Validated Reviewer
Verified Current User
Review Source

"An easy way to provide front-end feedback for websites."

What do you like best?

BugHerd makes it easy for designers and developers to collaborate on website designs. It's very easy for me to highlight elements on a webpage and make comments if something is rendering incorrectly or copy needs to be adjusted. The ability to backlog, mark tasks as todo, doing, or done is avery handy feature in tracking issues and is considered to be one of the most useful features of the product.

What do you dislike?

I wish there was an easier way to hand off code to developers. Right now the only way I can pass off front end changes is to make a comment that is formatted in the same way as regular comments.

Recommendations to others considering the product

Give it a test run. For building websites, this software does a great job. However, mobile support is very limited at this time.

What business problems are you solving with the product? What benefits have you realized?

This product lets us preview changes on a development server before pushing it to production. It allows us to directly pinpoint issues on the website and allows our remote developers to see the issue directly.

BugHerd review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Solid solution for QA and providing feedback to a dev and QA team"

What do you like best?

The ease of use from installing it on the site to the smart and intuitive UI to capture your feedback. I also love how it captures your browser, OS, etc and has the ability to provide screen grabs.

What do you dislike?

I feel sometimes it slows down the site speed. Maybe the JS is a little heavy? Not really sure.

Recommendations to others considering the product

Plan ahead and use it to plan out your QA process.

What business problems are you solving with the product? What benefits have you realized?

Saving time consolidating and organizing feedback. Easy for testers to see each others' feedback.

Also provides a streamlined way to assign feedback to devs for bug fixes and update

BugHerd review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Changed the way we work through feedback"

What do you like best?

BugHerd completely changed our project feedback loop with our customers and internal project stakeholders. The system provides a painless experience for our clients to deliver feedback on Website projects - not just bugs, but also for noting content changes (text and imagery) and functionality requests. It's simple enough for non-technical users, and advanced enough to be useful to our developers, content managers, and designers. It also provides us with detailed browser/viewport/OS information that our customers wouldn't otherwise provide to us without request.

What do you dislike?

The one disadvantage is the lack of a two-way integration with JIRA. This is minor, however. Any issues we've had, in terms of usability and functionality, have been promptly addressed by the BugHerd team.

Recommendations to others considering the product

If you are using BugHerd with your clients, do a 20-30 minute walkthrough with them on how to use the product. Before we did this, a customer might create a bug for the same problem on every page of the website - for example, updating the year in the footer copyright notice. Even though this is a single, global change on our end.

What business problems are you solving with the product? What benefits have you realized?

BugHerd has eliminated long chains of feedback emails between our team and customers. This has enabled us to build out websites more quickly and simultaneously increased our quality.

Previously, we would send a developed website to our customer and solicit their feedback. We would typically receive dozens of emails or Word documents, all formatted differently, with lists of changes. These included tweaks to text content, imagery, functionality problems, and new functionality requests.

BugHerd, on average, saves about a week of time in our post-production stages. Our customers even find it so user friendly that they adopt the product for internal feedback.

BugHerd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Herding Bugs"

What do you like best?

Made seeing which task were assigned to me very easy. Good organizational tool.

What do you dislike?

The set up we had ran excruciatingly slow and crashed often.

Recommendations to others considering the product

Trello accomplished the same goal for me and was much faster.

What business problems are you solving with the product? What benefits have you realized?

Coordinating efforts with a 3rd party team.

Kate from G2 Crowd

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