The software is attractive, the search functions are Boolean searchable, there are dashboards if you can talk your support rep into getting them to work accurately (we can't)
The service: our sales admin spends 1-3 hours a week on the phone with Bullhorn, trying to get glitches fixed and figure out what activities like client visits, interviews, etc are not showing in reports. This is not a one time thing, this is a every 1-3 days type of thing. Today, she was on a call with the Bullhorn team for over an hour. We've learned, when it's not fixed and they say they'll call us back, they won't.
Our conversion: We converted from SendOuts, yet we found out today that we have over 80,000 records that were not mapped and are just in limbo.
Training: Not sure how well the paid training works, we've had such a terrible time just getting their software to function properly, we've been very hesitant to buy anything else from them. The training videos cover areas you would likely figure out on your own and there is no comprehensive user manual. If you have a question with Bullhorn, you can Google it or spend an hour trying to get Support on the phone.
Reporting: We switched to get access to the much touted dashboards, which 8 months after conversion still do not work. We have had to purchase an additional software to sit on top of Bullhorn and provide comprehensive dashboards, management reporting and sales conversion ratios. When we asked Bullhorn what it would take to create a sales conversion ratio report, this CRM company a.) did not know what we were talking about & b.) wanted to charge us many thousands of dollars to build it, even though they didn't understand what we meant. I don't understand a sales software that can't give the sales people their conversion ratios.
The sales rep will say what they need to say to get you to buy. Call competitors in your area and see what they are using. If the software worked and the reports were valid, we could stay, but it doesn't do what we pay for.
Bullhorn will promise you the moon, deliver 10% of what is promised, then try to force you to pay extra for all the bells and whistles they promised.
Our business problems have grown with Bullhorn. We regret switching over and now have to pay a higher price for a lower quality product then we were previously using (I miss you, SendOuts!) and pay for an additional software just to get the functions were were promised. Bullhorn is slow and freezes up regularly. Reports are missing data almost every week. This is the third software we've used in the last 5 years and it won't be the last.