What do you like best?
The storefront has been the smoothest widget out of all. We are distributing millions of points per month and there has been a near zero percent error rate in the transactional components associated with crediting, debiting or reporting on items fulfilled, points issued and points spent.
What do you dislike?
To draw an analogy, the technology offered is equivalent to the task of building a house and getting a toolbox with a hammer, wrench and screwdriver . Is it possible? Yes. It is turnkey? Far from it. Bunchball may or may not tell you that they are a provider of software, not a consultant. Therefore, do not rely on Bunchball to provide any specific advice or expertise. Realize now that what you do with the tools offered by Bunchball and the success you have in the process is entirely your vision, not theirs. Be very discerning in the sales process. Some of the capabilities were not entirely applicable. For example, the analytics component turned out to be very basic and in many cases not relevant to what we need. There aren't any real 'games' offered; You are mainly buying the ability to show Leaderboards and use trophies, badges and feeds to recognize achievement. Bunchball's product is a set of basic tools. You must design, support and build your own house. Everything that made this program a success was accomplished internally.
Recommendations to others considering the product
Be prepared to pave your own path without much support from Bunchball on how to apply the tools they provide. Additionally, be prepared with internal web development, data infrastructure, reporting, analytics and product fulfillment solutions prior to signing a contract. Be aware of what the gamification concept is and how you wish to apply it; Be ready to devote extensive resources to web development and infrastructure to support the what your program internally; Be ready to creatively apply Bunchball's tools using a myriad of systemic limitations and work-arounds; Do not fully invest in annual licensing until you've cost justified it via a comprehensive pilot period.
What business problems are you solving with the product? What benefits have you realized?
The extent to which you benefit from Bunchball's gamification tools largely depends on your ability to persistently and iteratively create your own path. Over 9 months, we've figured out how to engage a workforce at fundamental levels to motivate sales performance, productivity, and increase job satisfaction.