What do you like best?
The clean and simple layout of the application. The way that the different elements are organized makes the website intuitive and easy to navigate quickly. Some other similar softwares try to cram everything into one page with a lot of moving parts, but Buzzlogix is easy to use because everything has its designated and intentional place!
What do you dislike?
The load time! I'll keep the window open and wait for all of the mentions data to load, but it takes much longer than is practical for the purposes I need the data for. Realistically, this tool only comes in handy in real-time because of the short lifespan of Tweets, so the slow loading really gets in the way of it being a highly effective app for our purposes.
Recommendations to others considering the product
It's a good place to get a feel for the software purposes because they have a sufficient free option. However, I have not yet utilized the software enough - due to loading issues - to determine whether it's worth upgrading to the first paid plan or not.
What business problems are you solving with the product? What benefits have you realized?
We are improving our timeliness with interacting with prospects. Before, some mentions of our brand flew completely under the radar and became missed opportunities for connection. Now, the benefits we're seeing is that we are more "in the action" on social media and can actually have a conversation with prospects without waiting too long for the right moment.