What do you like best?
Manage contacts and websites across teams to build and manage relationships. BuzzStream is essentially a CRM with SEO/PR focus that will tracking links. Link tracking is an amazing feature. I worked at an agency and in-house and this feature was critical for both roles. Link tracking would enable to monitor when a link is live or lost. Links can be attributed to projects for easy reporting.
Support is great. Paul and his team are very responsive and they roll out updates and new features on a regular cadence.
What do you dislike?
Buzzmarker, which is a Chrome plugin, can be slow at times. The Buzzmarker tool is how BuzzStream knows what specific URL to monitor for links. Honestly this is me nitpicking as, because the rest of the tool is great. I also wasn't a fan of sending form emails through the tool, this enables correspondence through the tool with prewritten emails and lets users track emails more closely. I prefer to send more personal emails myself.
Recommendations to others considering the product
I've used other CRMs like Sales Force and GoldMine, but they lack the link monitoring feature and more oriented toward sales vs SEO and PR.
What business problems are you solving with the product? What benefits have you realized?
Scaling linkbuilding, PR, and promotions at an agency and in-house.
Preventing overlap from people reaching out to the same website and/or person.
Track links and mention with showing ROI.