C2 ATOM

(19)
4.2 out of 5 stars

C2 ATOM software solution is a web-based IT service management software solution, built around effective and easy to use service catalogs.

Work for C2 ATOM?

Learning about C2 ATOM?

We can help you find the solution that fits you best.

C2 ATOM Reviews

Ask C2 ATOM a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
  • For Category
Ratings
Company Size
User Role
User Industry
For Category
Showing 20 C2 ATOM reviews
LinkedIn Connections
C2 ATOM review by <span>Daniel L.</span>
Daniel L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Great adaptable and powerful tool

What do you like best?

It is possible to track data for all services our company can offer internally. It is possible to automate many processes within the application and also create API to link the application with outside source system. Most of our departments will use C2 Atom in a near future. CMDB is another great assets of this system to manage inventory.

What do you dislike?

As we have many departments, the standard reporting and dashboards doesn't show what we would like most of the time. It would be nice if the reporting and dashboards were filtered by queue. Also sometime after version update, some features are not working anymore. I know how hard it is to test a complete solutions within a month, but those bugs can cause some nightmares to an organization when functions stop functioning properly.

Recommendations to others considering the product

C2 is a very great service ticketing system that is highly adaptable to any type of service. The interaction and API functions can meet all conditions that can be required in any work environment. All enterprises who would like to manage internal or external customers requests should at least have a look at this great solution.

What business problems are you solving with the product? What benefits have you realized?

first we have consolidated our IT departments and C2 Atom helped us to centralize all requests at the same place. Same for our Engineering departments that are creating all there projects in C2 and other corporate department that are managing all their requests In C2. It standardize our processes, so it saves time and money to the organization. It also gives us a lot of data on how many requests we get, major problems, so it helps managing the use of our resources, find the source of our major problems and fixed them when possible. At the end in makes of save money and help us to put our efforts at the right place.

Sign in to G2 Crowd to see what your connections have to say about C2 ATOM
Headshots
C2 ATOM review by <span>Rachelle T.</span>
Rachelle T.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

This is THE ticket/request management AND workflow solution

What do you like best?

It is incredibly flexible, I like to say that I can make it dance. It obviously manages IT tickets, but so much more as it is also used by other service departments. We often forget that it's not just IT that needs to manage their requests, all services are faced with the same issues. Where this application distinguishes itself is the flexibility of customizing the requests and workflows to different departments, regions, clients, etc. The Client portal (one stop for all service requests, no matter the department) is a great tool and so easy to manage.

What do you dislike?

It did take us longer than expected to implement. This was not an issue with C2Atom, the tool forced us to analyze and review our processes. So in fact it helped us improve the service, but did require more time on our part.

Recommendations to others considering the product

This is definitely a one stop shop for any service wanting to manage requests and workflows. This allows you to have one application to support that will allow you to deal with requests, projects, timesheets, client facing interface for requests, dashboards, CMDB, workflows. The supplier is constantly improving their product and working closely with their clients.

What business problems are you solving with the product? What benefits have you realized?

It has allowed us to standardize how certain service requests are dealt with, improving the overall client experience. The metrics helped to identify where we had issues, whether it be with SLAs, staffing, equipment.

What IT Management solution do you use?

Thanks for letting us know!
C2 ATOM review by <span>Philippe C.</span>
Philippe C.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

C2 Atom gis the right tool for our IT department

What do you like best?

The tool is very flexible and intuitive to use. the organisation behind it is always listening to our new concerns and project and there is always a way to make our idea no matter how crazy works.

What do you dislike?

There is not much to dislike, sometimes the updates came too frenquently so it's hard to keep up. Still we can easilly stay on a older versions for a few more week as the product is quite stable

What business problems are you solving with the product? What benefits have you realized?

Apart from having our incident and request tickets intergrated. We have of change resquest process, CMDB and many tool to help with our employes time sheet as well

C2 ATOM review by <span>Alexandre G.</span>
Alexandre G.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

in configuration, not in use for now. But great potential

What do you like best?

web interface. ability for users to create request from a web interface.

What do you dislike?

Cannot configure style of elements in a form. built in attributes are fixed, cannot be moved in the form page.

What business problems are you solving with the product? What benefits have you realized?

We are about to solving these problems:

- Only two ways to communicate with our helpdesk (phone and email)

- Clients cannot follow their request status.

- Communication with client is hard to manage.

Benefits are about to come when we will be in production.

C2 ATOM review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Répond à nos besoins

What do you like best?

Relative belle flexbilité, possibilité de produire des rapports intéressants et personnalisés via SSRS et les intégrer dans l'interface applicative. Intégration de notre inventaire de matériel et de logiciels.

What do you dislike?

La lenteur générale de l'application, bien que celle-ci aie été améliorée, laisse encore à désirer. La fonction pour coller une image n'est pas disponible dans Internet Explorer, bien que ce navigateur peut supporte cette fonction une fois activé.

What business problems are you solving with the product? What benefits have you realized?

Standardisation de la procédure de résolution de demandes. Les usagers peuvent obtenir un suivi plus facilement de leurs demandes et accéder à leur historique de demandes passées. Le temps de prise en charge et résolution s'est amélioré.

C2 ATOM review by <span>Alexandre F.</span>
Alexandre F.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Easy to use and quite flexible

What do you like best?

The Programming style of the tool. It's really easy and nice to use

What do you dislike?

The lack of customizabilty of certain item within the tool ( The status bar for example).

Recommendations to others considering the product

Continue it the path you are on.

What business problems are you solving with the product? What benefits have you realized?

It's use to log and trace all incomming demand related to IT whitin the compagny and that was the first step. Other departement are actively discusing on how that tool could be implemented for their own need.

Kate avatar
Kate from G2 Crowd

Learning about C2 ATOM?

I can help.
* We monitor all C2 ATOM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.