Video Demo: Meeting Today's ITSM Challenges with CA Service Management
Delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. CA Service Management delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count. And for decision makers, business value
reporting and transparency into service consumption and cost provide effective management insights. CA Service Management is designed for humans and built for service, so you can provide incredible service.
CA Service Management service desk capabilities provide a comprehensive support
operation solution with certification on 15 ITIL processes and integration with infrastructure management functions across on-premise and hosted/SaaS+ delivery models. Unlike traditional service desk solutions, these capabilities deliver:
• Industry-leading unified collaborative self-service for all stakeholders, including business consumers, Support personnel and product administrators, on desktop, tablet and mobile devices.
• Mobility for self-service, collaboration, notifications, issue management, analytics and more for business consumers, power users and decision makers.
• A self-service analytics option that enables non-technical users to build and modify dashboards and reports in minutes.
• The award-winning xFlow Analyst Experience enables teamwork, and provides workload and issue context and power-assisted triage and resolution.
• Pervasive automation with Quick Value content and best-practice ITIL content.
• Industry-leading remote trouble-shooting and resolution.
• Extensive change management with a robust CMDB that automatically verifies changes are authorized and invokes corrective policy if they’re not.