G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

CA Service Management

3.9
(32)

CA Service Management from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

Work for CA Service Management?

Learning about CA Service Mgmt?

We can help you find the solution that fits you best.

CA Service Management Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

81%
(Based on 7 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

72%
(Based on 8 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

76%
(Based on 8 reviews)

Knowledge Base

Provides a forum for answers to common questions.

62%
(Based on 9 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

62%
(Based on 9 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

62%
(Based on 9 reviews)

Time Tracking

Tracks time worked on a ticket.

59%
(Based on 8 reviews)

Surveys

Provides surveys to measure employee satisfaction.

65%
(Based on 6 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

58%
(Based on 6 reviews)

Self Service

Enables employees to view the status of their tickets.

77%
(Based on 9 reviews)

Active Directory

Provides a directory of all users within an organization.

78%
(Based on 8 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

70%
(Based on 7 reviews)