What do you like best?
I like how big the software package is, I enjoy the fact that there is a lot of options. The support has gotten a lot better and have really been more than available for issues that I have. I feel like CA has pivoted to the service management area more, it felt like for the past few years the application was just ignored.
What do you dislike?
I dislike the layout sometimes, it looks dated and tired. and the fact the system really doesn't have a mobile platform is annoying. There is a mobile app that is nice and we do use it. I just don't like the fact that it's not scaling. I also think the search feature is a little cumbersome and difficult for users to understand.
Recommendations to others considering the product
Newest Version of CA looks very promising, it looks really modern and clean. I heard that the new version will be more scalable. CA is becoming more responsive to the needs of the user and owners. I would ask for a demo of X-flow and the newest version of CA Service Management
What business problems are you solving with the product? What benefits have you realized?
Incident Management; Problem Management; Knowledge Management, Request Management, Service Catalog, Unified Self-Service portal, and IT Process automation. We are also looking to upgrade the version we are running to try to use the analyst interface.