Ca Service Desk Manager to help IT service desk analysts, deliver customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than work from siloed knowledge stashes and disjointed communications.
I like how I can use the system day after day without encountering any slow-downs, errors or bugs. It is one of the most consistently dependable systems I have ever used in IT.
What do you dislike?
I'm not sure if this is specific to the version that my company has or if newer versions exist, but I somewhat dislike the old, clunky looking UI. It'd be nice if it looked a bit more modern.
Recommendations to others considering the product
Take time to learn the standard procedures.
What business problems are you solving with the product? What benefits have you realized?
With the CA Service Desk Manager, our company solves the issue of the complex world that ticketing is. The CA Service Desk Manager provides a standardized ticket managing system across all of our functional areas.
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