The ease of scheduling appointments is nice, nothing better than saying, schedule at time with me using this link below.
Love the round robin feature and ability to block times in Calendly and not my Outlook calendar. For example, lunch from 12-1 everyday. I dont have to have a time slot on my outlook calendar to show me my lunch.
1. Can't talk to anyone in support. You send an email and get an response via email. By the time we get the response, we have already done something as a work around.
For example. If you misspell a clients name, you can't edit it. You have to cancel the appointment then apply it again, but you have to wait for everything to sync before the time is even available. If you book a time 15 minutes early for an hour appointment, you can't reschedule it because Calendly thinks there is an appointment at that time, even thought that's the appointment you are trying to reschedule!
The syncing is our biggest issue. I removed all of the buffer times from our events and just made the events longer (which clients don't like to see a 90 minute demo when we said it would take 45)
2 days later I still couldn't book an appointment because the buffer was showing.
I am actively looking for another solution due to these syncing issues.
Its great for single users and does a good job with round robin. However, rescheduling appointments is annoying to say the least. If you have constant reschedules, I would look at the quality of their reschedule abilities.