Call Center for Skype

(9)
4.2 out of 5 stars

Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voicemail capabilities.

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Showing 9 Call Center for Skype reviews
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Call Center for Skype review by <span>Kam R.</span>
Kam R.
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Verified Current User
Invitation from G2 Crowd
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Have used them for Skype resolutions

What do you like best?

Very informative. Their folks were available right away to answer my questions and initially at first connectivity was a hasstle. They instructed me step by step on how to approach a resolution.

What do you dislike?

There is not much to dislike. It's quite user friendly. The only issue I saw was the setup and how to connect with the folks on the other line and linking voice and video sync.

What business problems are you solving with the product? What benefits have you realized?

Able to demo my business toolset to clients remotely and be able to see the prospects face to face

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Call Center for Skype review by <span>Charity M.</span>
Charity M.
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Reviewed On

Tellecommunications and technology

What do you like best?

I like that you can write off of Skype letters to people and use telecommunications at the same time.

What do you dislike?

Skype may be a bit outdated because of webcam and other forms of technology.

Recommendations to others considering the product

Read instructions. Get a good trainer. Get people to communicate with it.

What business problems are you solving with the product? What benefits have you realized?

You can write on Skype as long as You want even internationally.call center benefits lets you use it while working to talk to others.

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
Call Center for Skype review by User in Retail
User in Retail
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Referral to G2 Crowd from another user
Reviewed On

Skype customer service

What do you like best?

Hey we're very nice and efficient. The problem I had was fixed in a matter of a few minutes. I've spoken to lots of different customer service reps from other companies and Skype was one of the best ones I've talked to .

What do you dislike?

I waited for about 8 minutes which isn't too bad.

What business problems are you solving with the product? What benefits have you realized?

If you are having issues to call immediately so that you won't get frustrated with the software. For the most part no problems with Skype

Call Center for Skype review by User in Graphic Design
User in Graphic Design
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Skype for business

What do you like best?

I like that it's something that i already have for personal use and not another thing I need to obtain. It's something most people are familiar with and has OK options for basic business use.

What do you dislike?

It's not going to be great for group calls or calling into listen to a call.

What business problems are you solving with the product? What benefits have you realized?

Having the ability to screen share through it has been most important for me in using this with business.

Call Center for Skype review by Administrator in Writing and Editing
Administrator in Writing and Editing
Validated Reviewer
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Reviewed On

Best service yet

What do you like best?

All the amazing features that come with this services

What do you dislike?

Nothing at all their services are well worth the money

Recommendations to others considering the product

This is a state of the art software system made for ease of use and any business with internet connection should use this before buying expensive phones and systems. This program does all that you need and more it even records the conversations with each customer you have.

What business problems are you solving with the product? What benefits have you realized?

Return on investment is amazing.

Call Center for Skype review by User in Higher Education
User in Higher Education
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Challenging

What do you like best?

my small practice was exploring cloud based non answering service based products.

So this was explored. It was standardized and efficient

What do you dislike?

Patients did not like it. They actually had some real connections to the people at the answering service.

Liked the ability of using the phone and speaking to a human being. So it was discontinued.

Recommendations to others considering the product

perhaps switiching from one cloud based to Call Center for Skype might be okay

What business problems are you solving with the product? What benefits have you realized?

Decrease cost. Answering service had errors

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