Call of Service

4.4
(11)

Call of Service makes it easy to track and schedule service jobs, dispatch jobs to field workforce and enhance customer service. This cloud-based service will shave hours off your valuable time and optimize labor costs.

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Showing 11 Call of Service reviews
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Call of Service review by Ryan G.
Ryan G.
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"Great program, easy to use and has simplified my business!"

What do you like best?

Simple easy software to use, web based making it easy to check on field workers at any time. Email send outs to field workers also help for when they try to plan work with the Sydney traffic. Customer SMS's to remind about jobs is also a positive and included in the plan so no hidden fees are added.

What do you dislike?

Sometimes can be a little slow to manage jobs but this would be due to the web based type of program, it updates across all devices a the same time so its understandable and not a huge issue.

Recommendations to others considering the product

Very good product if you need help organising field workers carrying out works and services for customers. This is also a great product to measure your work jobs and customers giving you information the qty of jobs you have done along with invoicing to customers.

What business problems are you solving with the product? What benefits have you realized?

Complete removal of paper and job sheets for field workers, keeping all field workers more organised and making it easier to plan out the days. So far we have been able to track the qty of jobs going out and tracking customers and jobs making it easier for recalled jobs.

The software also gives you an overview of the months work and how you're tracking over the last month. with the information provided it has allowed us to understand we need more workers on the ground to complete the work, this in turn has allowed us to grow the business.

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Call of Service review by Jared P.
Jared P.
Validated Reviewer
Verified Current User
Review Source
content

"More than adequate for scheduling"

What do you like best?

Scheduling overview works out great, I like being able to divide staff into teams and see those teams that I want to. The service is awesome, Mo and the staff go out of their way to make tweaks/changes that are useful, or explain why they can't.

What do you dislike?

Sometimes it is slow moving/changing in the Scheduler tab. It would be good to be able to turn off certain features we don't use (like invoicing, etc.). It would also be good if we could customize some of the fields by changing the names (i.e. 'Customer' we would like to call 'Project Manager')

Recommendations to others considering the product

Give it a try, it works great for what we use it for, scheduling. We haven't bothered with the invoicing/quotes/estimates.

What business problems are you solving with the product? What benefits have you realized?

We are able to schedule for three offices out of one, and all affected project managers are able to see this. Crews are emailed daily their schedule and it works great for making sure projects get done

What Field Service Management solution do you use?

Thanks for letting us know!
Call of Service review by Daniel M.
Daniel M.
Validated Reviewer
Verified Current User
Review Source
content

"Call Of Service"

What do you like best?

What i like best about Call of Service is how easily accessible it is to see what is happening at any time on any job we get in. It is visibly clear to see all the information needed as well as, in our instance, having as many tabs for the different progression points of each job as we need.

What do you dislike?

At the moment, the only issue i can think of that im finding with call of service is the new option to be able to delete notes. It is very helpful as well as a problem due to any user being able to delete any comment places on a job, even if not their own. I think that the delete option should only be available for users to delete their own comments.

What business problems are you solving with the product? What benefits have you realized?

Due to the layout and as explained above, the easy access that call of service provides were able to book jobs in and out of our system easier then we have before and in retrospect has been able to decrease time spent on booking in and updating these jobs.

Call of Service review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Feedback for call of service"

What do you like best?

It's easy to use the website and add unlimited users. It also has the recurring job feature. So I don't have to schedule the same job every time. Besides, it is easy for our workers to use in their app

What do you dislike?

the webpage speed is quite slow and need to wait for it to up load. The webpage in iPhone is really bad. I can easily drag the job without the notice. I suggest to set a confirm screen when to drag the job.

Recommendations to others considering the product

I recommend to use this app if your company has many workers and busy schedules

What business problems are you solving with the product? What benefits have you realized?

Cleaning area. The workers can see the job immediately when I use this app

Call of Service review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Schedlue Field Crew"

What do you like best?

The google maps function is a big help, color coding jobs help, being able to drag and drop jobs help speed up the process. When programs are user friendly it helps with getting task done faster.

What do you dislike?

It doesn't run smooth on internet explorer which is what I like to use.

What business problems are you solving with the product? What benefits have you realized?

We schedule our field crews with call of service, and after we get jobs come in they typically go into call of service, one benefit we have realized is that by putting our jobs into call of service as soon as they come in, it helps us plan our week better, and the color coding helps for important projects.

Call of Service review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Fabulous program"

What do you like best?

What I like most about call of service is that it has saved me so much time on a daily basis Any problems or questions I have are attended to so quickly. For a program that is not specifically tailored to our company, it works perfectly

What do you dislike?

Sometimes it can be a little slow when uploading images.

Recommendations to others considering the product

Give it a go. Test everything you can think of during the trial period and ask as many questions as you can. If it's missing something you need they might be able to adjust something to make it work for you.

What business problems are you solving with the product? What benefits have you realized?

Time saved would be the most notable benefit

Call of Service review by Calum M.
Calum M.
Validated Reviewer
Review Source
content

"replacement ERP system"

What do you like best?

the ease of use

the back-up from Mo within a very short period of time

What do you dislike?

manual invoicing

No report option for individual clients

still gremlins - slowly ironing out ...

Recommendations to others considering the product

good product for daily servicing but limited on the accounting side

What business problems are you solving with the product? What benefits have you realized?

invoicing , templates

Call of Service review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Call Of Service"

What do you like best?

It's simple and easy to use. You don't need any training and can start using it from the moment you sign up

What do you dislike?

It can be a little too simple at times. It is designed for small to medium size businesses.

Recommendations to others considering the product

Use the free trial and test drive the application with your business needs

What business problems are you solving with the product? What benefits have you realized?

Real time on-site technician tracking.

Scheduling jobs to individual technicians and job tracking

Call of Service review by Administrator in Entertainment
Administrator in Entertainment
Validated Reviewer
Review Source
content

"Great service."

What do you like best?

Couldn't have chosen a better service for our customers. Definitely recommended to everyone in business.

What do you dislike?

There is a lack of customer service, however once you get ahold of them, they are very helpful.

What business problems are you solving with the product? What benefits have you realized?

I'm solving communication problems between my customers and I. We have excellent communication and OUR customer service has skyrocketed since.

Call of Service review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Best software we used to manage our technicians schedule"

What do you like best?

Easy scheduling of jobs to technicians and dispatch to their phones

Notifications to customers via email and sms

Real time map of job and technicians

What do you dislike?

The only feature we think is lacking is inventory management feature

What business problems are you solving with the product? What benefits have you realized?

Scheduling field technicians and send them job details, send quotation and invoicing to customers

Call of Service review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source
content

"Swag"

What do you like best?

It's easy to use no problem s and it backs up my files

What do you dislike?

There is nothing that I dislike about the program

Recommendations to others considering the product

None

What business problems are you solving with the product? What benefits have you realized?

None right now

Kate from G2 Crowd

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* We monitor all Call of Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.