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CallFire

CallFire

4.4
(68)
Optimized for quick response

CallFire leverages existing technologies in telephony and cloud computing to create solutions that address the vital needs of businesses seeking to build effective marketing and communication strategies.

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CallFire Features

Dialing Options

Preview Dialing

Presents information about the individual being called before the call begins.

Not enough data available

Progressive Dialing

Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Not enough data available

Predicitive Dialer

Uses an algorithim to predictive when an operator will be available to handle their next call.

Not enough data available

Analysis

Application Attribution

Tracks and identifies each time the application is installed

79%
(Based on 7 reviews)

Campaign Analysis

Measures impact and effectiveness of mobile marketing campaign

81%
(Based on 7 reviews)

Phone Number Management

Local Phone Numbers

Generate phone numbers native to a target location

91%
(Based on 25 reviews)

Toll-Free Numbers

Create toll free numbers for tracking purposes

96%
(Based on 11 reviews)

Port Existing Numbers

Transfer existing numbers into the call tracking system

91%
(Based on 12 reviews)

Agent Tools

Omnichannel

Ensures that the caller experience is seamless across their entire call.

Not enough data available

Whisper Coaching

Allows a supervisor to listen to a call and train in real time.

Not enough data available

Callback Scheduling

Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Not enough data available

Call Recording

Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Not enough data available

Campaigns

Proximity Marketing

Collects data on mobile users to customize relevant campaigns

74%
(Based on 8 reviews)

Bulk Mobile Marketing

Provides templates for mass mobile marketing campaigns

78%
(Based on 9 reviews)

Push Notifications

Pushes notifications or text messages to mobile devices

72%
(Based on 8 reviews)

Tracking

Visitor & Keyword Tracking

Record which campaigns and landing pages are converting into phone calls

97%
(Based on 14 reviews)

Dynamic Number Insertion

Assign a unique tracking number to each visitor

98%
(Based on 8 reviews)

Multi-Channel Call Attribution

Decipher which marketing channels are converting and most effective

100%
(Based on 7 reviews)

Automation

Voice Detection

Decides response type by determining if voice is a human response or an answering machine.

Not enough data available

Voice Broadcast

Presents a prerecorded audio message when the call is answered.

Not enough data available

Interactive Voice Response (IVR)

Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

Not enough data available

Call Scrubbing

Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry.

Not enough data available

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Not enough data available

Engagement

Coupons and Promotions

Sends out coupons and promotions to reward and entice mobile device users

58%
(Based on 6 reviews)

Analytics

Call Data

Provide the representative with caller data upon receiving a phone call

90%
(Based on 24 reviews)

Call Recording

Offer the ability to capture and replay a conversation for further information

95%
(Based on 25 reviews)

Advanced Reporting

Prepare detailed reports regarding call data by source, keyword, or landing page

89%
(Based on 12 reviews)

Platform

Optimization

Optimizes marketing campaigns for mobile devices

82%
(Based on 5 reviews)

Integrations - Mobile Marketing

Integrates advertising/campaigns into mobile applications, games, and mobile browsers

81%
(Based on 7 reviews)

Internationalization

Facilitates global text message and mobile marketing campaigns

79%
(Based on 5 reviews)

Call Routing

IVR

Direct a phone call without the need for a human representative, but instead a voice responder

93%
(Based on 15 reviews)

Call Scheduling

Route calls based on the time of the day to reach the proper representative

93%
(Based on 17 reviews)

Geo-Routing

Route calls based on location to reach the proper representative

98%
(Based on 7 reviews)

Text Messaging

Bulk SMS

Provides templates for mass mobile messaging campaigns

82%
(Based on 10 reviews)

Two-Way Text Messaging

Facilitates two-way text messaging to encourage consumer engagement and loyalty

74%
(Based on 7 reviews)