CallFire

CallFire

(23)
4.1 out of 5 stars

CallFire leverages existing technologies in telephony and cloud computing to create solutions that address the vital needs of businesses seeking to build effective marketing and communication strategies.

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Showing 23 CallFire reviews
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CallFire review by <span>Andrei M.</span>
Andrei M.
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What do you like best?

We use CF to broadcast a prerecorded voice message to people who fill out the form on our website but forget to take the next step. And if it still doesn't work, we follow up by sending them a text message. CallFire's API makes this extremely easy. And it costs us next to nothing!

What do you dislike?

Up until recently, there wasn't a proper notification system when my credits were used up, so calls would not be made and I wouldn't even know about it. Thankfully, they've introduced an option (I just figured it out) to autocharge the credit card they have on file. This should take care of it.

What business problems are you solving with the product? What benefits have you realized?

We are the only firm in the world where licensed lawyers and trademark agents help entrepreneurs and businesses from around the world trademark their brands with a free comprehensive trademark search, for a single all-inclusive flat fee, with a 100% money-back guarantee. When a brand owner fills out the form on our website at https://trademarkfactory.com , they must book a time for one of our team members to walk them through their trademark search results—for free. We noticed that some people don't see those emails or otherwise get too busy to book their calls. When we started sending them voice and text reminders, our conversion rates almost doubled.

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CallFire review by <span>Benjamin C.</span>
Benjamin C.
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What do you like best?

Callfire offers it's users some really powerful solutions that can be implemented in minutes. We setup several voice broadcast campaigns for A/R collections that have quickly improved our remittance rates.

What do you dislike?

Minor user interface quirks, but nothing too serious to dislike.

Recommendations to others considering the product

All I can do is strongly recommend that you give Callfire a try. Their prices are competitive and the services can generally be implemented within 1 day.

What business problems are you solving with the product? What benefits have you realized?

We no longer use agents to make outbound calls to our customers with past due invoices. Instead we use Callfire to call our customers and give them the option to be connected with our agents. This has been a huge productivity win for our business.

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CallFire review by <span>Rosalea P.</span>
Rosalea P.
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Great for non-resellers.

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What do you like best?

They are priced affordably, and offer local billing for Alaska and have a wide range of Canadian numbers, which we need for our marketing clients.

What do you dislike?

Their interface is clunky and difficult to sort and manage large groups of phone numbers. Their call tracking data is unclear and doesn't play well with developer API.

Recommendations to others considering the product

If you are looking for a service primarily on price point, and you are looking for something just for your business or on a small scale of re-selling. They do have strong customer service in terms of speed of response; it's just doesn't seem built for large scale resellers.

What business problems are you solving with the product? What benefits have you realized?

We offer marketing solutions to the dental industry. We use phone tracking numbers for SEO purposes.

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CallFire review by User in Insurance
User in Insurance
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Call fire payment reminders

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What do you like best?

Account representative being able to remind customers about their payments all at once rather than calling each one by one

What do you dislike?

Not being able to edit phone numbers in the middle of adding clients to the call fire list

Recommendations to others considering the product

When you start creating a list to send a call fire message to it would be easier to have the ability to edit phone number instead of having to have another tab open with the contact list

What business problems are you solving with the product? What benefits have you realized?

It’s easier to send an automated message for payment reminders to customers rather than calling them one by one

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CallFire review by User in Higher Education
User in Higher Education
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Smart Decision to use CallFire

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What do you like best?

The software has really lived up to my expectation. The integration of Voice Broadcast, a phenomenal tool to reach out to more people in less time, has made the API robust. That being said, an easy to use API has made it possible to advertise on a broad platform within a few clicks.

What do you dislike?

The software is slightly overpriced and is not easy on the pocket, especially for more than two months. The could be data collection and tracking, which is costly in terms of time and space, but I feel sometimes it is unnecessary and not related to what I want to know about my activity. Hence, refining the analytics especially inclined to what customers want to see seems to be a good next move for CallFire.

Recommendations to others considering the product

-solid API

-productive software

What business problems are you solving with the product? What benefits have you realized?

Taking into count the scalability side of the software, I have greatly benefited from CallFire and the way it has out shined my expectation to make a simple yet effective impact on such a deep-scale within a short span of time.

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CallFire review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Review Source

Simple easy call tracking

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What do you like best?

It's very affordable if you want to start small and grow. Its flexible and the support is fast and efficient.

What do you dislike?

I think the set up of the IVR (interactive Voice response) for the numbers is complex but they help you 100% of the way.

Recommendations to others considering the product

This is a really simple and low cost way to get started.

What business problems are you solving with the product? What benefits have you realized?

Tracking my value for my clients. No guessing the numbers prove it. When you can show them that 10-100 calls came in from your marketing they have to sit up and take notice. It helps the clients see that they are getting value for money.

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