What do you like best?
The highlighting is very nice and the users say the interface is pretty intuitive.
What do you dislike?
There are many thing. Essentially, the templates are all completely bespoke, so re-use is incredibly limited. From an administrative perspective, there was way too much overhead unless you literally are just doing the same exact terms and conditions each time, it's not very useful. The workflow around managing the entire lifecycle of the contract was not very mature when talking about complicated multi-year contracts with many revisions. The two-factor authentication is not actually built directly into this product but rather goes through another product, which adds unnecessary complexity to setting up something that REALLY should be protected with 2FA.
Recommendations to others considering the product
If you are focusing on the concurrent editing aspect and don't have much variation in your contracts, would recommend looking into this solution. It integrates with Salesforce, but would recommend just using standalone if you can.
What business problems are you solving with the product? What benefits have you realized?
Having a central repository for legal contracts governing business deals. Being able to collaborate on the same contract language between our lawyers and theirs. We were hoping to realize some great benefits from this, but it really hasn't worked out and are considering discontinuing use. It is just not a very mature product.