What do you like best?
- Flexibility of commission calculations: keeps up with all of our sales managers big ideas of how to drive sales via incentives plan design.
-Ability to customize the commission rules to support internal reporting.
-Easy to train staff on. There is a range of basic to advanced functions so staff at all technical levels can feel comfortable using the product but there is enough complexity at the deeper levels to keep people motivated to enhance processes and find new ways to pay.
What do you dislike?
-Troubleshooting is lacking: if a rule is written wrong sometimes it's time consuming to figure out why it doesn't work. If there was a rule diagnostic function it would be amazing.
-OnDemand Support: when smaller technical issues arise it can take awhile to log a case, get it picked up by support, then bring the person up to speed on your specific environment. Major issues are always worked on right away, but it's the smaller (but more frequent issues) that can be a drain on time/resources to get resolved.
What business problems are you solving with the product? What benefits have you realized?
-Having an automated system that can administer our complex and dynamic incentive plans, all while passing our internal audits, external audits, and SOX controls.
-Having a centralized database that holds all of our commission results instead of multiple excel spreadsheets.
-Benefits: consistently accurate calculations due to the automation leading to a satisfied distribution teams. Cost savings on customizing the system internally instead of needing outside consultants.