I'm not sure if there is anything that I particularly like about this application. I do admire how the system can be configured to do almost anything, but if the performance is poor, then there is no value gained anyways because nobody will use it.
Delays in searches, double clicking every GUI before it does anything, freeze ups, having to log out and log back in again just to pick up where I left off, Lookup Tables are horrible to update or populate, the interface doesn't always display what is in the lookup table cells, sometimes things disappear until you log out and log back in again to find that they magically reappeared.. The split screen is very tricky to click and drag, Searches don't always bring back results, even though there are results displayed in identical searches performed previously. It takes a long time to load up when first logging into Incentive Management.. I can keep going, but I'm getting frustrated thinking about how this thing is destroying my soul..
The ODI drop box holds some of our files in the "waiting" folder and the support staff can't explain "Why" this is happening.. speaking of support.. the front line support staff must be reading a script because the advice of "Clear your cache, reinstall java, close your browser, restart your machine, etc" are all bogus "solutions" - and I've heard that "solution" more than once already for different issues..
When support needs to speak with me, I book a specific time (EST) for them to call and then that timeframe passes and they call me while I"m in the middle of a meeting.. My experience with support is that I spend too much time trying to write descriptive tickets and they just respond with a copy paste of the support ticket and ask "Is this what you reported? .. can you please confirm?". - I provide attachments and they claim they can't see the attachments.. I go into the support ticket and there they are... another waste of time.. I'm not happy with the quality of the application and the service experienced from front line support. I've been working with IT solutions COTS and custom for over 15 years and this app is the most "challenging" to maintain my patience.. I bang my fist on my desk at least once a day because I am going crazy "waiting" for the screen to display data.. I have too much work to do and the interface just slows me down.. sorry for the brutal comments, but you wanted honesty! :-)
This system stresses me out!
overall I can't believe this UI is being used in the market and that Callidus still has any business..