CallOutcome 360

(1)
4.0 out of 5 stars

IVR Technology Group is a communications service provider with core expertise in hosted interactive voice response (IVR) and mobile device applications.

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CallOutcome 360 review by Administrator in Warehousing
Administrator in Warehousing
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"Customer Service is Key"

What do you like best?

The customer service of Wey Wey Wong is what makes this product. She is consistently bringing new ideas to the table for items that will make sense for our business. She is also very responsive to any questions or concerns that I have.

What do you dislike?

It can be tough to work with other team members at times since Wey Wey and I are so in sync when it comes to what we're working on.

Recommendations to others considering the product

I was very hands on during the implementation process, and I would recommend someone from your team is available for regular discussions with the team during this time.

What business problems are you solving with the product? What benefits have you realized?

We aren't necessarily solving a problem, but we're bringing all of the members of our parent company together under a uniform platform for consistency in reporting.

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