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CallRail

CallRail

4.6
(472 reviews)

CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

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CallRail Features

Call Analytics

Call Recording - Conversation Intelligence

Records sales calls and facilitates playback

Not enough data available

Machine Learning - Conversation Intelligence

Utilizes machine learning technology to analyze recorded sales calls

Not enough data available

Call Analysis - Conversation Intelligence

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Not enough data available

Lead Qualification - Conversation Intelligence

Leverages analytics to qualify and score calls in real time

Not enough data available

Phone Number Management

Local Phone Numbers

Generate phone numbers native to a target location

93%
(Based on 56 reviews)

Toll-Free Numbers

Create toll free numbers for tracking purposes

91%
(Based on 48 reviews)

Port Existing Numbers

Transfer existing numbers into the call tracking system

91%
(Based on 28 reviews)

Agent Performance Management

Customer Scoring - Conversation Intelligence

Leverages technology to rate or "read" recordings to determine the impact of sales calls

Not enough data available

Speech-to-Text - Conversation Intelligence

Transcribes sales calls from speech to text

Not enough data available

Artificial Intelligence - Conversation Intelligence

Utilizes artificial intelligence technology to discover insights within recorded sales calls

Not enough data available

Tracking

Visitor & Keyword Tracking

Record which campaigns and landing pages are converting into phone calls

89%
(Based on 52 reviews)

Dynamic Number Insertion

Assign a unique tracking number to each visitor

95%
(Based on 50 reviews)

Multi-Channel Call Attribution

Decipher which marketing channels are converting and most effective

90%
(Based on 11 reviews)

Analytics

Call Data

Provide the representative with caller data upon receiving a phone call

91%
(Based on 58 reviews)

Call Recording

Offer the ability to capture and replay a conversation for further information

93%
(Based on 50 reviews)

Advanced Reporting

Prepare detailed reports regarding call data by source, keyword, or landing page

84%
(Based on 51 reviews)

Call Routing

IVR

Direct a phone call without the need for a human representative, but instead a voice responder

86%
(Based on 25 reviews)

Call Scheduling

Route calls based on the time of the day to reach the proper representative

84%
(Based on 22 reviews)

Geo-Routing

Route calls based on location to reach the proper representative

90%
(Based on 21 reviews)
CallRail
4.6
(472 reviews)