What do you like best?
Easy to use interface. My customers find it easy to get around and listen to their calls using Call Tracks. Also, the data I get allows me to track all calls and optimize ppc campaigns accordingly.
What do you dislike?
Acopy of emails that I send to customer service are automatically also sent to me, filling up my inbox. Also, hard to reach actual individual people directly at the company via email - I am receiving emails, but only from generic customer service@ email addresses. An app would be a nice addition. The cost is quite high.
Recommendations to others considering the product
Recommend. A solid company.
What business problems are you solving with the product? What benefits have you realized?
trying to find ROI for my customers on their PPC and other media campaigns have been enhanced using call tracks.