CampusNexus Student

(13)
2.7 out of 5 stars

CampusNexus CRM includes an admissions process based on higher education best practices, which helps improve your recruiting results and maximize yield.

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CampusNexus Student Reviews

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Showing 13 CampusNexus CRM reviews
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CampusNexus CRM review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Organic
Reviewed On

Solid as a student record system

What do you like best?

12 years ago the product met the needs of the post secondary education world. It works very well to consolidate data to support financial aid, financials and the academic life-cycle. It's a simple interface. Users can understand the interface without indepth training.

What do you dislike?

The ability to support automated conditions. The OOTB solution does not support many automated needs that are part of the current industry. The ability to use the product to enhance student engagement or student retention is limited. It offers an outdated student portal interface. The career services module is extremely basic. The accrediting bodies require much more indepth dive into the data that nexus can support.

Recommendations to others considering the product

Consider how your business operations fit into the application. If you have multiple brands or locations that operate different, consult with your implementation specialist. Encourage your staff to document all business processes before implementation. Consider of the mobile version of the student portal product will meet the expectation of the business.

What business problems are you solving with the product? What benefits have you realized?

Ability to produce student schedules, student transcripts, billing, ledger payments, financial processing including finanical aid, and a student portal self service solution.

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CampusNexus CRM review by <span>Jeremy S.</span>
Jeremy S.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

A robust solution to keep track of your students

What do you like best?

The power behind the software is nearly all-encompassing. From admissions, to grades, to graduation, CampusNexus can do it.

What do you dislike?

An easier way to see "what was" would be nice. I run a lot of reports, and sometimes need to see what statuses people used to be in. Maybe there's a way, but I haven't found it yet.

Recommendations to others considering the product

CampusNexus can probably handle what you need to do. However, you'll likely want someone that had a good amount of database experience on your implementation team.

What business problems are you solving with the product? What benefits have you realized?

Nearly all student-related needs can be solved with CNS. It handles the whole time-line of the student experience.

What Higher Education Student Information Systems solution do you use?

Thanks for letting us know!
CampusNexus CRM review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Organic
Reviewed On

Complacent firm with a reputation for bad customer service.

What do you like best?

Intuitive system and the user interface works well for staff. The system is integrated with our accounting system, which allows for efficient processing of accounts receivable transactions.

What do you dislike?

The customer service is extremely lacking across the board. Their support staff is unresponsive and does not have a sense of urgency to matters that affect our business. We have had issues for months at a time and there is no resolution, even when you have to contact Senior VP's.

Recommendations to others considering the product

Be very careful in reviewing what is presented in sales conversations and ask detailed questions specific to your organization. The sales team and the operations team are not aligned and neither is great at responding to issues. The company has taken for granted that there is a huge barrier to switching SIS's and therefore provides dismal support.

What business problems are you solving with the product? What benefits have you realized?

The system integrates cross-functionally, which allows for efficient processing and transfer of information across our organization.

CampusNexus CRM review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

My main experience with CampusNexus Student is System Administrator

What do you like best?

What I like best about CampusNexus Student is that It encompasses the life cycle of a student in one software. Their customer service is always available in case we run into issues with the software and they are willing to work with you to resolve it.

What do you dislike?

The software is dated. It is very manual and limited on auto features compared to other software on the market. There are some add ins available but at a high cost.

Recommendations to others considering the product

Definitely research the other options as most of them have better functionality, easy to use, a mobile app, a better student portal and are less costly in the long run. CampusNexus Student can't compete with other software and technology available today.

What business problems are you solving with the product? What benefits have you realized?

As a system administrator/analyst, the problems that I'm solving are end-user issues. The issues could be user error or business processes. Other possible issues could be defects in the software. I have realized with this software that sometimes there are multiple ways to enter information or perform a task, but depending on the steps that were done could cause issues in other areas of the software. It's beneficial to work with the users to make sure they are going through the process correctly in the software.

CampusNexus CRM review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

User friendly & organized campus database

What do you like best?

I like that I can sort the areas I used most into a custom tab and only see what I want to. It's easy to track documents needed and keep track of contact with each student.

What do you dislike?

There are some items that are untrackable.

Recommendations to others considering the product

Be sure to set personalized settings with this system. I work with people who have been using this longer and have yet to do this, they look at my computer and ask how to set it up themselves. You can view what you NEED not everything.

What business problems are you solving with the product? What benefits have you realized?

We're able to store old documents as "no longer needed" instead of deleting them so, there have been times previous documents have come into question that we can refer back to. That's proved to be very helpful.

CampusNexus CRM review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Needs Major Updates

What do you like best?

All aspects of the student enrollment process(inquiry, app, housing, financial aid, housing, etc) all manageable in one system.

What do you dislike?

Not very user friendly. Firmware seems really out of date. I think a Web based application would be more effective

Recommendations to others considering the product

The system is OK but seems ancient. Web-based applications like Banner are probably more effective.

What business problems are you solving with the product? What benefits have you realized?

Different people in different departments can all access the student's record. They only have permissions to update their specific department's area of expertise (i,e. financial aid or housing) but everyone from other departments can view the info. Really allows for a collaborative effort from all departments.

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Kate from G2 Crowd

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