CapGemini

3.4
(10)

Salesforce Consulting and Implementation Practice.

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CapGemini Features

Planning

Needs Assessment

Consultant understood business requirements and prioritized project tasks according to needs

78%
(Based on 9 reviews)

Resource Allocation

Provided appropriate resources required to complete work on time

72%
(Based on 9 reviews)

Stayed within Budget

Services were provided at price point as promised without the purchasing of additional services

65%
(Based on 9 reviews)

Statement of Work

Provide adequate documentation on project plan and scope

76%
(Based on 9 reviews)

Best Practices

Provided good advice on implementation decisions based on best practices

74%
(Based on 9 reviews)

Delivery

Technical Expertise

Resource provided had skillset required to complete the work

72%
(Based on 9 reviews)

Met Deadlines

Services were provided in timeframe promised

72%
(Based on 9 reviews)

Meeting Management

Planned and led effective meetings as required

74%
(Based on 9 reviews)

Project Updates

Provided approprate project updates to appropriate stakeholders thoughout project

74%
(Based on 9 reviews)

Scope Management

Managed project within scope while still meeting business goals

79%
(Based on 8 reviews)

Roll-out

Executed rollout to user base well

75%
(Based on 8 reviews)

Support

Go Live Support

Provided appropriate support during and after go-live

80%
(Based on 5 reviews)

Documentation

Provided quality documentation to be used to support implementation after go-live

72%
(Based on 6 reviews)

Training

Provided training to users/administrators to ensure ongoing success after consultanting engagement was complete

77%
(Based on 5 reviews)

Metrics

Implemented appropriate metric to ensure ongoing project success

77%
(Based on 5 reviews)

Admin Services

Manage admin changes on an ongoing basis

80%
(Based on 5 reviews)

Team Quality

Change Management Skills

Team helped facilitate positive change within organization

74%
(Based on 9 reviews)

Executive Presence

Consulting executives were present and available to resolve issues

75%
(Based on 8 reviews)

Vertical Expertise

Understood and had expertise in industry vertical the software was being implemented for

74%
(Based on 9 reviews)

Technology Partnerships

Strength of relationship and knowledge sharing with software vendor

74%
(Based on 9 reviews)