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Capterra

3.1
(34 reviews)

Capterra is a free service that help businesses find the right software for any bsiness.

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Capterra Reviews

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Capterra review by Yelitza S.
Yelitza S.
Validated Reviewer
Verified Current User
Review Source

"Excellent page to evaluate softwares and see reviews"

What do you like best?

I like capterra because it informs about the basic and advanced features of a software or system and at the same time evaluate if it is worth buying or acquiring the trial version of said software. Capterra It also allows me to make revisions and thus contribute to the advancement of knowledge and be able to help many who do not know certain software. Capterra allows you to easily evaluate with stars from 0 to 5. Another feature that stands out in a collector is that you request a profile of work on LinkedIn so that you are sure that the person who has the review has the necessary knowledge to perform this review with professionalism and ethics.

What do you dislike?

At capterra we find revision and very simple and simple assessments that do not help the client at all so that he is sure whether to buy the software or not. In many revisions, the proper and useful characteristics of each system or software do not stand out well.

Recommendations to others considering the product

I recommend all Capterra because it is very useful, I recommend it to a certain extent because many of his reviews do not delve into the basic and advanced features of this program. And it is for them that we end up looking for information in other pages.

What business problems are you solving with the product? What benefits have you realized?

In capterra I have been able to learn which softwares comply with the characteristics that are necessary for the program that I need. With capterra I can evaluate between the utility of using a free software and the same paid version. In many cases the free version has what I need.

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Capterra review by Bexy R.
Bexy R.
Validated Reviewer
Verified Current User
Review Source

"A good website to know about the ranking of softwares and apps "

What do you like best?

The assessment of the software and the apps is very easy, because the rank is sorted by a number of starts, from 1 to a bad software to 5 for the software and app with the best qualities, in this way you can easily search what software and add you want to try and read the reviews by date or qualification, so you can choose easily a software to know it is useful for you or your company.

What do you dislike?

Some reviews are very short and does not explain so much, and that is terrible if you want details about and specific software or and app, it looks like the people only want to fill a form without put it on it any specification and some are very basics and only has words like "good" "excellent" and "awesome"", without putting an specific reason of that qualification.

Recommendations to others considering the product

This website is a good option for searc evalution of software of apps that you want to try and later by for your company or institution or for you own, but you have to be aware of some reviews, because not all of them are useful for the buyers.

What business problems are you solving with the product? What benefits have you realized?

This website has help a lot for searching free apps and software for personal use and for work, there are a lots of free software like FreeCAD, LibreCAD, LibreOffice and so on, with evalutions of a higher number users and you can easily check if one of them it is useful for your work or for personal use.

What Other Lead Generation solution do you use?

Thanks for letting us know!
Capterra review by JOSE GREGORIO A.
JOSE GREGORIO A.
Validated Reviewer
Verified Current User
Review Source

"Easy way to understand quality and strength of a software"

What do you like best?

This is a great website to search and fing software that you can implement in your company or business, and is very easy to use, because the reviews can be filter by date, category or number of starts, the starts indicate the quality of a software like price, easy of use, features and functionality, and overall quality, and in this way you can easy find a software to implement in your business and improve your revenues.

What do you dislike?

Some reviews are very simple and vague, it does not explain so much, and not helping you in any issue, maybe they must obligate the people to write more than 100 characters, to get more detail of the use of a software or app.

Recommendations to others considering the product

This is a great website to consult opinions about software and apps, very useful and very easy to work with it, but you have to be aware because some reviews are so basis and does not explain too much about the function of performance of the software and apps,

What business problems are you solving with the product? What benefits have you realized?

Capterra has help us a lot, because using this website we can know and compare the advantages or disadvantages of private or free software for manage accounting and budget, so in this way we try many software like Freshbooks, Quickboos, HubSpot Marketing and compare this with free software to make the right selection and spend the exactly amount of monye for the right app.

Capterra review by Teddy H.
Teddy H.
Validated Reviewer
Verified Current User
Review Source

"Un buen sitio para consultar valoraciones de software y hacer reseñas"

What do you like best?

Las valoraciones son sencillas (se realizan categorizando cinco aptitudes de los software a traves de estrellas, entre las que se incluyen precio, facilidad de uso, calidad entre otras) y en pocos minutos puedes conocer las principales potencialidades de un software o una aplicación, y así decidir si quieres comprarla o probarla para tu uso personal o para que la instalen en tu trabajo y mejorar algunos procesos.

What do you dislike?

Algunas reseñas son básicas y escuetas, no ofrecen mayores detalles, solo califican al software o la aplicación como buena o mala, y no ofrecen mayor explicación de porque se la otorgan o cuales son las razones especificas que los condujeron a esa valoración, esto puede crear un sesgo de selección negativo dado que puede recomendarte algo que no sea realmente bueno.

Recommendations to others considering the product

Pueden utilizar Capterra para tener un marco de referencia general sobre la calidad de ciertos programas y aplicaciones, pero deben ser cuidadosos con ciertas reseñas, dado que algunas no explican en profundidad muchas características de los software y pueden dar calificaciones imprecisas y poco detalladas.

What business problems are you solving with the product? What benefits have you realized?

Con Capterra he podido seleccionar y probar algunos software de pago como AutoCAD y programas gratuitos como LibreCAD con la posibilidad de hacer valoraciones y conocer si de verdad vale la pena invertir en una licencia o con un software con licencia GNU pueden realizarse las cosas que necesito en mi institución y vida personal.

Capterra review by Raquel A.
Raquel A.
Validated Reviewer
Verified Current User
Review Source

"Reviews of software easy and fast"

What do you like best?

The evaluation process is so easy is doing through starts you select from 1 to 5, deciding is the features of a software is good or bad, they evaluate: quality, customer support, ease of use, features & functionality and value, later you write abou the good things and the bad things or limitations of an specific software or application. If you have many apps or software in your computer or device, you can do the reviews so fast, because you only have to write about 100 words, and do not ask about so much features for the evalution.

What do you dislike?

This can of website can have sometimes very poor evalution doing for people who only wants to do a review for fun or for a particular benefit, what I want to say with this, that you can find only a few words about the use of a software or app, where not details about their functioning, advantages or disadvantages, and in some cases that does not help you so much to select a software for work or personal use.

Recommendations to others considering the product

You can consider use Capterra to have a general vision of the quality of a software, but you have to be aware of some evalutions, because some are doing without any strictness and cannot be useful to choose the right program for you or for your institution.

What business problems are you solving with the product? What benefits have you realized?

Easily I can find software or apps, to try or even to buy, coincidentally the most popular software are related to accounting, finance and administration processes, so Ican try some of this app and know what about the tendencies and suggest in my institution to buy some of these apps.

Capterra review by Maryalba G.
Maryalba G.
Validated Reviewer
Verified Current User
Review Source

"Un sitio para reseñas breves y precisas"

What do you like best?

Capterra ofrece la posibilidad de realizar reseñas breves sobre software y aplicaciones valorando estas en cinco grandes categorías: Overall Quality, Ease of Use, Features & Functionality, Customer Support y Value for Money. Estas cinco categorías se miden en base a estrellas desde 1 para la peor hasta 5 para la mejor, por ello la cualidad más resaltante de Capterra es ofrecer en un primer vistazo una clara valoración del producto, dado que un usuario que desee eligir un producto podrá visualizar rápidamente la cantidad de estrellas y obtener de esta forma valores de referencia sobre las cinco cualidades básicas que están evaluándose, y de esta forma podrá tomar una decisión rápido sobre adquirirlo o desistir.

What do you dislike?

Las reseñas muchas veces pueden ser simples y sin ofrecer mayores detalles, para usuarios que desean conocer funcionalidades especificas o limitaciones particulares Capterra puede ser de muy poca ayuda, al parecer es una herramienta creada más para las empresas, dado que obtienen una valoración de su producto que para los usuarios detallistas que quieren conocer la mayor cantidad de detalles de una app o sotwarre que desean adquirir.

Recommendations to others considering the product

Capterra puede ser una muy buena guía general para utilizar versiones de prueba de software y aplicaciones, pero lamentablemente no ofrece mayores detalles sobre ciertas características y hace necesario profundizar estos detalles en otras paginas especializadas donde las valoraciones sean mas precisas y cumplan con los requerimientos de todos los compradores.

What business problems are you solving with the product? What benefits have you realized?

Capterra nos ayudó a probar un par de herramientas vinculadas a la gestión de negocios y al funcionamiento de la administración y el presupuesto de la empresa, en nuestro caso consideramos que la evaluación promedio que poseía el sitio era bastante aceptable, dado que las herramientas fueron muy eficientes en los procesos en las cuales fueron puestas a prueba.

Capterra review by Samuel L.
Samuel L.
Validated Reviewer
Verified Current User
Review Source

"One of the Top Review Site for Software"

What do you like best?

The ability to evaluate different software by category pretty easily. From an advertiser's perspective, most of the leads are lower funnel, ready-to-buy audience. It's also pretty straightforward.

What do you dislike?

Capterra is not the most user-friendly Interface, but they are making progress. Also, sometimes the leads are not the best quality. This may be due to bad traffic from time to time, but most of the time the traffic is pretty relevant.

Recommendations to others considering the product

Since they have been purchased by Gartner, most of the changes have been to consolidate the different review sites they own. Some have been a good move, others have been neutral.

Also, some categories are perfect, while other categories can be difficult to compete in, when speaking in terms of advertising. Some of the more competitive categories, there are a great deal of competition, so you will be paying a lot more for those leads. If the ROI works out, then great, but there are some categories where the cost is too high.

What business problems are you solving with the product? What benefits have you realized?

The benefits is the ability to gain perspective from others who have utilized the product.

And from an advertiser's perspective, it's great because these are where the customers are before they make their purchase decision on what software. So if you believe you will rank well, you should go for it. But it won't help if your software or company already has bad reputation. You probably should focus on improving your software and your company.

Capterra review by Cody S.
Cody S.
Validated Reviewer
Verified Current User
Review Source

"A Worthwhile Additional Location to List your Product"

What do you like best?

I found that program is nicely setup and easy to understand when it comes to listing our different software solutions. It was very easy to get everything entered and their staff was very helpful throughout the process.

What do you dislike?

Its always hard to measure exactly how much inbound traffic is coming to us through Capterra and therefore how much value it is truly driving to us. However, since we use the free listing, its hard to complain even if its a minimal amount.

Recommendations to others considering the product

Since you can post your business for free it is a great place to start. If you find it is helping you get more traffic and inbound leads, it would probably be worth investing money to show up higher in search results.

What business problems are you solving with the product? What benefits have you realized?

It helps provide another location online that people looking for a software solution similar to ours might find us and wind up reaching out to us.

Capterra review by Augusto S.
Augusto S.
Validated Reviewer
Review Source

"Capterra is a scam. They will not pay."

What do you like best?

What's to like? They offer gift cards in exchange for reviews and then do not honor them

What do you dislike?

Got an offer to send reviews. The first 3 reviews I sent had no issues and I got my Amazon Gift cards within 5 days. Then I got an email from them offering me 10 more gift cards ($100 total) for 10 more reviews. I figured great! and put time and effort into leaving well balanced reviews of all the products I used. I got the confirmation emails from them and I waited and waited.. After 2 weeks I emailed them and got back an email that said that they had reviewed my case, that I had violated their T&C and that my account was fraudulent! Of all the excuses for not paying to be had. If I had more time I would take them to court just to teach them a lesson. Although based on their reviews here a class-action lawsuit is just a matter of time.

UPDATE: Capterra just made a canned response to this review (it's the same as other responses so it's copy pasted). Capterrra is trying to FUD their bad reviews by implying that we as users are in breach of their terms and conditions, when in fact we are not. They just use this as an excuse for not paying. My review content 1) has not been previously published online and 2) has not been submitted with another email.

I know this. They know this. It's just an excuse for not paying.

Recommendations to others considering the product

Never fall for them!

What business problems are you solving with the product? What benefits have you realized?

None

Capterra review by Licex D.
Licex D.
Validated Reviewer
Review Source

"Excelente manera de evaluar software y aplicaciones"

What do you like best?

Las valoraciones son sencillas y directas, a diferencia de páginas similares que quieren incluir un montón de detalles que no conducen a nada, Capterra evalúa desde Bad to Great, y de una manera sencilla y simple puede realizar búsquedas basadas en estrellas (modo de calificación) que te indican que tan bueno o malo es un software o una aplicación.

What do you dislike?

Ciertamente algunas valoraciones son simples y no explican con mayor detalle las características de un software parecen más bien hechas para cumplir un requisito o por los mismos dueños de la aplicación, pero esta es una practica común en las empresas, y un usuario ávido de información rápidamente se da cuenta de estas valoraciones y sencillamente las ignora.

Recommendations to others considering the product

Capterra es una excelente página para consultar valoraciones de software, yo diría que una de las mejores, desafortunadamente hay usuarios que no valoran este tipo de feedback y hacen reseñas escuetas que no contribuyen a nada, pero en realidad son minoría, y puedo recomendar Capterra a otros profesionales para que hagan consultas de software de cualquier tipo, fácil y rápido.

What business problems are you solving with the product? What benefits have you realized?

Capterra me ha permitido hacer comparaciones entre software privados y software gratuitos y así pude darme cuenta que no tengo que pagar por muchos servicios, como el uso de redes, el mantenimiento de información en la nube o la gestión de proyectos, porque existen software y aplicaciones gratuitas que hacen lo misma que una privada y de gratis.

Capterra review by Cesar A S.
Cesar A S.
Validated Reviewer
Review Source

"A reviewer site to put the right opinion"

What do you like best?

The reviews doing in Capterra are so simple and direct, you does not have to make a book of your experience with a software or app.. The question that they ask you are simple are direct: your experience, quaility, ease of use, support, money, features and functionality. All this categories rated from 0 to 5 stars, to make a easy and rapid appreciation of the software that you use. Capterra also allows to put in some personal information, like the company where you work, the kind of work that you do, and so other features to validate your profile and make sure that the reviews are being making for professionals.

What do you dislike?

For this moment I do not have any important critic to this page, maybe two very puntual, sometimes the page have some lags or do not charge correctly, and the offers of software for you to review have to be searching by yourself, they only have a page with five or six softwarre that they call "popular to review", but they does not explain why they are there. They must create an specific field for software reviewers to make easier this task.

Recommendations to others considering the product

The best recommendation that I have is if they want more reviewers and make easier their jobs, they have tu put and specific field for this people who wants to reviews and particular or popular software, this will be more flexible the page and can afford people to watch what is really popular and search and try these new tools.

What business problems are you solving with the product? What benefits have you realized?

Capterra allows to see the capacity of new software and applications that we cannot try and maybe by in our company. You can search directly what you need like adminsitration or accounting softwarre, or any kind of tools that have a direct relation with your work.

Capterra review by Samwel O.
Samwel O.
Validated Reviewer
Verified Current User
Review Source

"Capterra Review"

What do you like best?

For the first 10 reviews I got paid $100.

Easy to use interface.

Prompt payment of incentives.

What do you dislike?

After writing the first 10 reviews I did not receive any incentives for writing additional reviews.

Recommendations to others considering the product

This is a great platform to reach software development companies and provide feedback about their products.

What business problems are you solving with the product? What benefits have you realized?

Capterra allows me to provide feedback to software development companies that enables them understand use cases and problems that software users are experiencing in using their software thus allowing for improvement.

Capterra review by Richard H.
Richard H.
Validated Reviewer
Verified Current User
Review Source

"A functional, if limited, business software review site with very strange account settings."

What do you like best?

It has a wide selection of products with reviews and the reviews are generally short but to the point.

What do you dislike?

There are no user tools at all beyond having an account, not even a basic account settings page which is bizarrely lacking for a site nowadays.

Recommendations to others considering the product

It is a useful resource when deciding which software to use but I would suggest using it as well as all other sites of the same nature, not instead.

What business problems are you solving with the product? What benefits have you realized?

It gives us another set of opinions to reference when selecting which tools to use and buy.

Capterra review by Aaron M.
Aaron M.
Validated Reviewer
Verified Current User
Review Source

"Reputable Software Review Platform"

What do you like best?

Great to be able to read what others have to say about a particular piece of software.

What do you dislike?

I feel like they do not answer enough specific questions about each specific software. All software is different, each service should have custom questions pertaining to the actual functionality of the software itself. Instead, each piece of software is reviewed with the same typical generic questions.

What business problems are you solving with the product? What benefits have you realized?

I can get an idea how well software works before making a decision on what to purchase.

Capterra review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"A reviews website really unprofessional"

What do you like best?

The website appears in a nice graphics. In particular the way the reviews are displayed is nice for me.

What do you dislike?

Absence of serious control on the reviews, i found a lot of not qualified reviews.

Absence of a self-service backoffice, so each campaign change must be asked to their personnel by email or phone.

Really unprofessional support service.

Recommendations to others considering the product

If you just want a free listing you could use Capterra, but please do not invest money in that platform. We have losen more than 10k per year to be in good position but we fiund that other our competitors just paid for fake reviews while Capterra doesn't put professional effors to enforce the quality of the reviews. Really a bad idea to put money in Capterra. Moreover the staff is other than professional, i alerted them many times about a set of fake reviews and they never solver our problem.

What business problems are you solving with the product? What benefits have you realized?

We were Capterra customers and payed more than $10k every year in the last 3 years in order to have our product listed in their directory. We finally found that they do not verify the reviews.

Many of the reviews on the other products were fake, most of them composed by just two words ike 'Good product' or ' Excellent job'. This causes us unfair competition because we really move our customers to put real reviews.

I talked to different persons about these fake reviews, but they refused to remove them at all. Really bad service.

Everyone can put fake reviews in Capterra and this makes it impossible for a serious company to sponsor it's own presence in Capterra.

Our mistake was realizing the thing too late, but we decided to write this comment in order to warn you not to even put a dollar in Capterra.

Capterra review by Josh L.
Josh L.
Validated Reviewer
Review Source

"Capterra is a great source of leads! "

What do you like best?

My favorite thing about Capterra is the leads that it generates for us! We receive highly qualified leads from Capterra since the users of the site are actively searching for the products we are selling.

What do you dislike?

There is not much to dislike about Capterra. I wouldn't mind paying a little less for the results that I get but I can't complain with how my campaigns are going.

What business problems are you solving with the product? What benefits have you realized?

We use Capterra to drive qualified traffic to our website in hopes that they will sign up for a free trial and convert into a customer. So far the leads we have gotten from Capterra have been great.

Capterra review by Phil M.
Phil M.
Validated Reviewer
Verified Current User
Review Source

"Great site for reviews"

What do you like best?

Relatively straight-forward and easy to use. Not only does it help generate leads, it also provides valuable input from our customers.

What do you dislike?

Some categories have too many products in them, however, they have added more categories to help further differentiate products.

Recommendations to others considering the product

Definitely give them a try. Their support reps have always been helpful with any questions we've had. It also provides another source of feedback from your customers.

What business problems are you solving with the product? What benefits have you realized?

Capterra has been valuable for driving traffic to our website and in helping prospects learn about our products.

Capterra review by Agency in Hospitality
Agency in Hospitality
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Statusbrew is What you need to handle your social accounts"

What do you like best?

This is top social media management tool I came across. What i like most about this tool is pricing model. The team tailored in such a way that it does not put a burden on you. Moreover, considering the various features such as Publishing, Audience and Monitoring this tool justify its price. This tool has helped me to manage my social media activities easily.

What do you dislike?

There is nothing much to say about the dislikes, however, sometimes there chorme extension does not work. But, I talked to their representative and they helped me to get over this problem.

What business problems are you solving with the product? What benefits have you realized?

I handle multiple social media profiles and using this tool, I can easily manage multiple social media profiles with an ease. Moreover, this tool helps me to grow my audience over Twitter and find me what people are talking about me on different social media platforms.

Capterra review by Jeri L.
Jeri L.
Validated Reviewer
Verified Current User
Review Source

"Have used Capterra in the past to search for applicant tracking systems and other HR related softwar"

What do you like best?

The east of use and the abundance of software that is included from various industries that provides most helpful information when seeking a specific type of software for the users needs

What do you dislike?

If they could filter it down my industry that would be even better or use keywords such as "healthcare" to find ATS's that pertain to a particular industry

What business problems are you solving with the product? What benefits have you realized?

Have been able to find several ATS's that I have been able to successfully review

Capterra review by Dovid K.
Dovid K.
Validated Reviewer
Review Source

"They Say They Pay to Give Reviews, But Lie."

What do you like best?

There is not too much to like about a website that sends out emails and offers incentives to review. You can not trust the review as they say they will pay you.

What do you dislike?

They actually do not give the rewards. They are scam artists. When I write them they tell me to talk to someone else. I have an associate who also had the same experience. They simply lie.

Recommendations to others considering the product

Come here instead.

What business problems are you solving with the product? What benefits have you realized?

If the reviews were real it would help, but there tactics should make anyone think twice about them.

Capterra review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Awful and Deceived"

What do you like best?

It looked good at first but I dont have anything good to say about capterra

What do you dislike?

Their utterly poor customer service, their deceitful nature in which they trick you into writing reviews promising gift cards, their way of handling complaints. I dislike everything about this site.

Deceitfully got me into writing reviews and sends me an email saying I am a top reviewer and that my reviews are being read by everyone, however when I inquire about the gift card they say my reviews are flagged, after initially sending me that my reviews are being read by everyone. A deceitful, unethical website.

Recommendations to others considering the product

Do not fall for their deceitful ways, stick to g2crowd when reviewing, they are a million times better than Capterra

What business problems are you solving with the product? What benefits have you realized?

Nothing

Capterra review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Good but incomplete"

What do you like best?

I like how it has certain categories for you to choose.

What do you dislike?

They don't always have all the software out there that are related to each category. I have found more software using Google than by using Capterra.

Recommendations to others considering the product

If you're an enterprise than it's best to use Capterra. Smaller businesses looking for cheap alternatives to software may not find this search engine useful.

What business problems are you solving with the product? What benefits have you realized?

Looking for reputable and nonbiased software reviews are what I do. I love how it lays out all the important details on each page.

Capterra review by User in Consumer Services
User in Consumer Services
Validated Reviewer
Review Source

"They are scammers who don't want to pay for reviews "

What do you like best?

I liked when I got my $10 gift card. I also liked that they offered up to $100. But they lied and blocked me.

What do you dislike?

I don't like that they told me I could get up to $100 and I wasted my time writing reviews. They "decided" that I was involved in fraud. So they blocked me and my email.

Recommendations to others considering the product

They lie and only want to post "good reviews". Some of the reviews I posted were more negative and they refused to post them. And they blocked my account and email so I can't even respond.

What business problems are you solving with the product? What benefits have you realized?

I'm not.

Capterra review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Review Source

"Capterra review"

What do you like best?

My overall experience with capterra is limited, but I appreciate their attention to detail when sending leads via their platform

What do you dislike?

They frequently send outdated/used leads that are of no use. There is no easy way to distinguish franchise leads from other franchisees, for example.

Recommendations to others considering the product

Be wary of duplicate leads and a constant ignorance on capterra's behalf to the issue. Otherwise, it is quite a good platform to find an honest review for software. From a customer perspective, it is just a bit frustrating to be given the run-around.

What business problems are you solving with the product? What benefits have you realized?

They provide good, fair reviews of software, and are a good source of inbound leads.

Capterra review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"One to the Best Reviews finding platform"

What do you like best?

It's easy to find software products on Capterra and read interesting reviews

What do you dislike?

Some redundant reviews from different or same reviewer

Recommendations to others considering the product

To Improve user profiling algorithm and suggest the software related to one another on the bases of their features and easy to use

What business problems are you solving with the product? What benefits have you realized?

I find pieces of advice - based on experiences of people, who posted reviews about software products

Capterra review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Scam!!"

What do you like best?

I received SOME gift cards, but not close to what I reviewed for.

What do you dislike?

I wrote over 10 reviews and after almost a month still hadn't received anything. I was told my account was found to be fraudulent?? I was logged in with my Linked In. When I asked for an explanation, my ticket had already been marked as closed.

Recommendations to others considering the product

Don't do it, it's a scam

What business problems are you solving with the product? What benefits have you realized?

None, all the reviews are paid for, I left negative reviews and my account was marked as fraud.

Capterra review by Administrator in E-Learning
Administrator in E-Learning
Validated Reviewer
Verified Current User
Review Source

"Expensive but does the job"

What do you like best?

They seem to have a very large network for marketing. Their interface is straight forward and they are very helpful over the phone

What do you dislike?

Prices are high. It's difficult getting on their top 20 list even if your product beats most of the ones they have listed.

What business problems are you solving with the product? What benefits have you realized?

Capterra provides online marketing and leads for potential customers

Capterra review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Good B2B review site"

What do you like best?

Useful site for us to drive our customers to to collect 'objective' reviews; also provides good feedback for customer support teams to identify probs

What do you dislike?

Can't always get contact info for reviews w/probs making it difficult to respond accordingly

What business problems are you solving with the product? What benefits have you realized?

targeted lead acquisition, customer review collection/mgmt

Have identified unknown probs w/customers via reviews

Capterra review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"We've gotten many leads from Capterra"

What do you like best?

Capterra ranks really well in search results. As a result, our listing on their platform gives us even more exposure to obtain more leads.

What do you dislike?

It's never fun to pay per click, but there are benefits to their modal over their partner site Software Advice - because you're not competing as directly with other vendors.

What business problems are you solving with the product? What benefits have you realized?

How to get as many good leads as possible.

Capterra review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Review Source

"Capterra won't let you own your company online reputation"

What do you like best?

I used to like Capterra a lot, and recommend it to all my clients until one asked me if we could delete its profile in case of need. Capterra was not helpful and told us we couldn't delete our profile.

What do you dislike?

Capterra won't let you delete your profile, even with no reviews in it! DON'T CREATE PROFILES ON THEIR SITE!

Recommendations to others considering the product

DON'T CREATE PROFILES ON THEIR SITE!

What business problems are you solving with the product? What benefits have you realized?

I was trying to gather reviews for the company I work for, but if we cannot own our online presence then it doesn't make sense for us.

Capterra review by User in Publishing
User in Publishing
Validated Reviewer
Verified Current User
Review Source

"One of the top lead gen channels I have ever used"

What do you like best?

The constant flow of good traffic we saw wasn't matched by any other marketing channel.

What do you dislike?

There wasn't anything I disliked about Capterra. Their customer support was very helpful whenever I needed help. Tracking leads has been tricky, but I think that is an issue specific to my implementation.

What business problems are you solving with the product? What benefits have you realized?

Incresed lead gen

Capterra review by User in Graphic Design
User in Graphic Design
Validated Reviewer
Review Source

"Capterra captures your dreams "

What do you like best?

Easy and faster installation of Capterra.

Easy understandable user design interface.

Compatible with my OS.

Capterra allows the freedom to interact with many other softwares.

Has 24/7 online client support

What do you dislike?

Sometimes it's vulnerable to malwares.

Crashes when antivirus updates.

What business problems are you solving with the product? What benefits have you realized?

Management strategies and how to implement them.

It has also aided in selecting the best suited software for your business objectives.

Capterra review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Would refer to anyone, except our competitors"

What do you like best?

Quality of lead generation, easy to use platform, quick customer service

What do you dislike?

Only wish the lead count was higher, we love Capterra

Recommendations to others considering the product

We have increased lead quality and quantity by using Capterra.

What business problems are you solving with the product? What benefits have you realized?

Lead Generation

Capterra review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Review Source

"Great Lead Source"

What do you like best?

They've evolved quite a bit in the past few months to add additional bidding and targeting functionality which has really helped with our ROI

What do you dislike?

The bidding interface is still a little cumbersome and manual.

What business problems are you solving with the product? What benefits have you realized?

Lead generation. We drive a large percentage of our leads from Capterra

Capterra review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Got several leads from Capterra"

What do you like best?

Easy for customers to fill out reviews of our product.

What do you dislike?

Wish they had more campaign incentives to offer our customers

Recommendations to others considering the product

Use their campaigns!

What business problems are you solving with the product? What benefits have you realized?

Customer reviews/testimonials that lead to more inbound leads. We got many leads each month from this site

Kate from G2 Crowd

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* We monitor all Capterra reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.

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