Absence of serious control on the reviews, i found a lot of not qualified reviews.
Absence of a self-service backoffice, so each campaign change must be asked to their personnel by email or phone.
Really unprofessional support service.
If you just want a free listing you could use Capterra, but please do not invest money in that platform. We have losen more than 10k per year to be in good position but we fiund that other our competitors just paid for fake reviews while Capterra doesn't put professional effors to enforce the quality of the reviews. Really a bad idea to put money in Capterra. Moreover the staff is other than professional, i alerted them many times about a set of fake reviews and they never solver our problem.
We were Capterra customers and payed more than $10k every year in the last 3 years in order to have our product listed in their directory. We finally found that they do not verify the reviews.
Many of the reviews on the other products were fake, most of them composed by just two words ike 'Good product' or ' Excellent job'. This causes us unfair competition because we really move our customers to put real reviews.
I talked to different persons about these fake reviews, but they refused to remove them at all. Really bad service.
Everyone can put fake reviews in Capterra and this makes it impossible for a serious company to sponsor it's own presence in Capterra.
Our mistake was realizing the thing too late, but we decided to write this comment in order to warn you not to even put a dollar in Capterra.