Casengo

(2)
4.5 out of 5 stars

Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

Work for Casengo?

Learning about Casengo?

We can help you find the solution that fits you best.

Casengo Reviews

Ask Casengo a Question
Write a Review
Filter Reviews
Filter Reviews
Ratings
Company Size
User Role
Industry
Showing 2 Casengo reviews
LinkedIn Connections
Casengo review by Nemanja J.
Nemanja J.
Validated Reviewer
Verified Current User
Review Source

"Good customer service software "

What do you like best?

Casengo is a cloud based customer software that helps you communicate with customers. Great thing is that it is easy to communicate with customers via email or chat, you can also chat with your team member without the customer being able to see. Software is very user friendly, it is super easy to configure it and if there is some problem you can always contact friendly support for a fast solution. It is also very customizable, you can change color, buttons, chat windows, almost everything can be adjust to match your company brand and logo. Mobile platform is also great if you are outside the office.

What do you dislike?

There is some problems with servers, they are frequently down and the application is off line. Not more than a 10 minutes but that needs to be resolve.

Recommendations to others considering the product

Support is really good and you can try it free for 14 days

What business problems are you solving with the product? What benefits have you realized?

Our company is using it to communicate with clients, to contact us if there is any concern, to provide them updates on projects and overall direction.

Sign in to G2 Crowd to see what your connections have to say about Casengo
Casengo review by User in E-Learning
User in E-Learning
Validated Reviewer
Verified Current User
Review Source

"Great app to get your first Customer Success team going"

What do you like best?

The ease of setting up and get going, and there is zero lag in communicating with your customers.

What do you dislike?

Bulk selection is missing, in busy teams it takes time to clean your inboxes.

What business problems are you solving with the product? What benefits have you realized?

Email boxes stay clean, and you will reduce support response times drastically and increase trust for your customers.

What Help Desk solution do you use?

Thanks for letting us know!

There are not enough reviews of Casengo for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

1
Freshdesk Logo
Freshdesk
(1,809)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
2
Salesforce Service Cloud Logo
Salesforce Service Cloud
(1,350)
The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.
3
Zendesk Support Logo
Zendesk Support
(1,148)
Give customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
4
LiveAgent Logo
LiveAgent
(697)
LiveAgent is a multi-channel, interactive and easy-to-use customer service software.
5
Zoho Desk Logo
Zoho Desk
(573)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
6
TeamSupport Logo
TeamSupport
(479)
A powerful customer support suite with a focus on collaboration.
7
ConnectWise Manage Logo
ConnectWise Manage
(236)
Business Automation and PSA
8
Helpshift Logo
Helpshift
(145)
Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
9
Help Scout Logo
Help Scout
(117)
A help desk for teams that insist on a delightful customer experience
10
HappyFox Logo
HappyFox
(109)
Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)
Show more
Kate from G2 Crowd

Learning about Casengo?

I can help.
* We monitor all Casengo reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.