What do you like best?
The software provides an easy to use platform to manage claims information, photos, and estimate vehicle damages. The software automatically loads crash data based on the vehicles VIN and allows the user to quickly (almost instantly) obtain total loss valuations for total loss purposes. The estimating portion of the software is easy to use and allows even complex estimates to be completed quickly and accurately. They also boast excellent customer support.
What do you dislike?
Although the platform itself is wonderful, there are times where the system goes down. With the system down, almost no functions can be used and you simply have to wait for IT to solve the problem before you can proceed with any work.
Recommendations to others considering the product
This is a solid software that is used by much of the insurance and automotive repair industry. The CCC ONE software allows for quick and accurate estimates that are easily accepted by repair facilities. The customer service is knowledgeable and efficient.
What business problems are you solving with the product? What benefits have you realized?
The CCC ONE software allows adjusters to quickly and accurate assess a vehicles damages, as the platform provides part prices for both new and LKQ parts, easily identifiable photographs and diagrams, and a simple to read estimate format. This has increased the productivity of adjusters as they are able to complete a higher level of estimates while increasing their accuracy.