CCH Sales Tax Office

3.2
(10)

Tax calculation system.

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CCH Sales Tax Office Reviews

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CCH Sales Tax review by Chantelle C.
Chantelle C.
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Verified Current User
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"Great system to minimize software vendors"

What do you like best?

I like that the suite of programs allows for everything from billable time to documents storage to workflow systems

What do you dislike?

It is not an intuitive software. You have to train and practice to make sure you know how to use it

Recommendations to others considering the product

Make sure to go to all the training sessions!!!

What business problems are you solving with the product? What benefits have you realized?

I think the main benefit is everything is in one place. I can put my personal tasks as well as client tasks in here.

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CCH Sales Tax review by Christine T.
Christine T.
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Verified Current User
Review Source

"Helpful research tools"

What do you like best?

I love all of the options that are available for tax research. I use their tools often. The newsletters are helpful in keeping me up to date on current tax issues.

What do you dislike?

Nothing at all to dislike about the research tool.

Recommendations to others considering the product

The research tool is really worth your time to try.

What business problems are you solving with the product? What benefits have you realized?

I use this for research. I can use it as an up to date tool where the hardcopy publications are not as recently updated.

What Sales Tax Compliance solution do you use?

Thanks for letting us know!
CCH Sales Tax review by Administrator in Financial Services
Administrator in Financial Services
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Verified Current User
Review Source

"Works great in a professional accounting environment"

What do you like best?

We like that we can share 'binders' between the various accounting/auditing firms. You can attach PDF's and other files right into the company accounting file which they call a 'binder'.

What do you dislike?

It's an older application that has had a few face lifts. Under the flashy new screens lies a dated sub-system that still has old options that support tells you not to turn on (why don't they developers just remove them???).

Recommendations to others considering the product

Their on-line knowledge base is polluted with old irrelevant information.

What business problems are you solving with the product? What benefits have you realized?

Allows us to send our company financials and documents out to our independent auditor.

CCH Sales Tax review by Elizabeth C.
Elizabeth C.
Validated Reviewer
Review Source

"CCH Sales Tax Product"

What do you like best?

I can't really offer anything here. I'm not fond of the product.

What do you dislike?

This product is not very user friendly and I don't feel as though I'm getting great coverage.

Recommendations to others considering the product

Increased support efforts. Support folks should be at least somewhat knowledgeable about my industry and how to best meet my needs as a user. Better reporting module is a MUST.

What business problems are you solving with the product? What benefits have you realized?

Sales tax compliance in 40+ states

CCH Sales Tax review by User in Law Practice
User in Law Practice
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Verified Current User
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"Horrible Customer Service"

What do you like best?

It definitely is easy to use their website to e-file tax returns but that is where the ease ends.

What do you dislike?

The vague descriptions when a return is rejected are just awful. In order to figure out what those mean and why your return was rejected you must call their customer support which falls short. They lead you to believe they will fix the issue and clear the diagnostic so your return will be re-released by them but do not trust that it will. This past tax season they forgot to do so after assuring me they would leaving us with a delayed filing. Very disappointing.

Recommendations to others considering the product

Bad customer service! If you do complicated returns, consider another program.

What business problems are you solving with the product? What benefits have you realized?

The benefits of the e-filing website are great - as long as there are no hiccups along the way. When you are filing hundred of returns there are bound to be hiccups and CCH is not helpful (especially for the price you are paying).

CCH Sales Tax review by User in Accounting
User in Accounting
Validated Reviewer
Verified Current User
Review Source

"CCH prosystem tax preparation software, engagement, and fixed assets."

What do you like best?

Software applications are integrated to work well with one another. You can import/export depreciation schedules, autoflow tax documents and organize engagements for businesses and individuals.

What do you dislike?

Automation of inputting tax documents comes with extensive review of proper application and typically involves more analysis. CCH can be less intuitive to use than competitors products but is ultimately easy to use once trained.

Recommendations to others considering the product

Research products available and know what you don't know. Enroll in training or CPE.

What business problems are you solving with the product? What benefits have you realized?

Professional income tax preparation for businesses and individuals at a CPA firm. Use prosystems engagement software for all businesses.

CCH Sales Tax review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Good software!"

What do you like best?

I like how CCH is easy to navigate and how it holds all of the files necessary to complete a return.

What do you dislike?

I dislike when the program does not sync properly, however it doesn't happen all the time.

Recommendations to others considering the product

Try it, it works well!

What business problems are you solving with the product? What benefits have you realized?

It helps me stay organized and have everything in one place.

CCH Sales Tax review by User in Accounting
User in Accounting
Validated Reviewer
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"Great software product, but high prices"

What do you like best?

The CCH software, specifically their Axcess package is probably still the best integrated tax package in the industry. It's cloud hosted, and it is relatively fast.

What do you dislike?

The downside, is it it not cheap, and it has a high learning curve. Sometimes it has been our experience that crashes will lose large amounts of work.

What business problems are you solving with the product? What benefits have you realized?

Integrated Tax, Accounting and Client management in a full platform package.

CCH Sales Tax review by User in Human Resources
User in Human Resources
Validated Reviewer
Review Source

"Used for forms"

What do you like best?

I like the ease of using the fill for forms. It is easy once you have a form to fill in the information.

What do you dislike?

Not all forms are updated quickly. Some older versions of forms are hard to locate or not available.

What business problems are you solving with the product? What benefits have you realized?

Processing tax or business filings for clients. Both current and past.

CCH Sales Tax review by Brian M.
Brian M.
Validated Reviewer
Review Source

"Did not purchase - but went through sales cycle previously"

What do you like best?

The basic sales tax functionality was there and it seemed as if the company had a solid foundation to build a product from.

What do you dislike?

It was not very clear what the actual product was. The demos and meetings had a lot of ambiguity in them and the team was not always capable of answering question on the spot. It felt as if the product was half baked. Ultimately, their sales team stopped contacting us, even though we had given them no indication that we were not going to proceed with their product.

Recommendations to others considering the product

We did not end up purchasing this product and this sales cycle took place about one year ago, so hopefully the product is much improved now. The most interesting part to me of the sales cycle was that they mysteriously stopped contacting us.

Kate from G2 Crowd

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