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CDK Drive

3.8
(38)

Drive boasts a single portal environment that represents a leap forward in dealership technology. This innovative interface gives you access to what you need to help lower expenses, drive revenue and increase profits in every department.

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CDK Drive Reviews

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CDK Drive review by Angelina M.
Angelina M.
Validated Reviewer
Verified Current User
Review Source

"CDK Dealer Software"

What do you like best?

Straight forward EDM creation process, great value for clients in the automotive industry. Really good back up and tech support from these guys. Lots of room to update the database and be very specific in your targeting. They often help clients send EDMs and provide onsite visits.

What do you dislike?

Even with training, if software is not your thing, you'll need support It's evolving, there are some integrations needed that are in the pipeline, I'm interested to see how these assist wholistically, the Digital Marketing strategies moving forward.

Recommendations to others considering the product

As with any systems integration and software, support is key. There are plenty of how to videos online & there are scheduled sessions for training available upon request where multiple parties in your business, can conference call and team view, all set up by the Pentana, CDK Global, Dealersocket team.

What business problems are you solving with the product? What benefits have you realized?

Selling more vehicles, upgrading our CRM witheverything we need to assist our customers, including preferred contact methods and frequency for Digital Marketing, EDMs, Service Specials, getting our Sales & Service offers in front of our exiting database and also out to new prospects in our PMA.

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CDK Drive review by Calvin B.
Calvin B.
Validated Reviewer
Review Source

"Good But can use improvements "

What do you like best?

The ability to keep all history purchases and service visits. Also, the ability to match a stock when it comes in to alert you a potential unit for a customer. Relatively easy to navigate and offers great options on report printing as well as its updating system.

What do you dislike?

does not have texting feature for customers. Emailing needs to be revamped to allow more options in this digital era. Also, video or live video interactions with customers. Other fine tunements in certain controls for completing tasks.. Some options are overkill..

Recommendations to others considering the product

Make sure on the setup process that you are meticulous in setting up every lil options due to the cost after they leave from the initial set up phase. Also make sure you have a dedicated person to over see on a daily basis the operations for sales and management.

What business problems are you solving with the product? What benefits have you realized?

Well not to many business problems I would say just ability to create and track sales.

What Car Dealer solution do you use?

Thanks for letting us know!
CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Nickel and dime you for almost everything. Does not play well with others. Always upselling."

What do you like best?

Integrates *most* of our day to day department needs. Connects, via a cloud solution, our two stores and a total of 6 buildings. End of year info cleaner for our accountant. Service and support group seems to be well-run and helpful. Most of the time same day resolutions.

What do you dislike?

Just about everything else. No VPN. No remote access. Will not let outside companies integrate even after charging their extortion 3PA fees. If you are a vendor that tries to sell a product even remotely close to another CDK offering they make it tough on the vendor and the customer. Almost everything is an "upsell".

Recommendations to others considering the product

BE CAREFUL. Contracts are for life. Not really, but think carefully.

What business problems are you solving with the product? What benefits have you realized?

Again, our DMS is a vital part of our daily operations.

CDK Drive review by Crista H.
Crista H.
Validated Reviewer
Verified Current User
Review Source

"Software to meet a lot of needs"

What do you like best?

CDK offers a solution that meets a lot of need at our dealership, from F&I, to payroll, to Inventory, to Accounting, to Service, to Parts and more!

What do you dislike?

It can at times be difficult to get a hold of support and get issues resolved quickly.

Recommendations to others considering the product

Do all your research about integration with other third party vendors. There are some vendors we use that don't integrate with CDK which causes manual work-arounds.

What business problems are you solving with the product? What benefits have you realized?

We use a version of CDK called DASH. CDK allows us to manage most aspects of our business. We use it for accounting, selling vehicles, payroll, repair orders and more.

CDK Drive review by Kyle K.
Kyle K.
Validated Reviewer
Review Source

"A reliable program"

What do you like best?

Once you have it down you kind of got it forever. Teaching it takes a little while but it in my experiences is just a matter of memorization of codes and process. The multiples sales and management roles I have had we have used this product and just like any other product we have our issues but they are never left unresolved.

What do you dislike?

It is reliable however it looks like it is from 30 years ago. some updates to easier use and teaching would be nice to have.

Recommendations to others considering the product

It is well worth it for the price. Value exceeds the price far better then other programs I have expereinced

What business problems are you solving with the product? What benefits have you realized?

the organization and saved data help us to create better data mining everyday. It would be tough to list out all of our benefits. Over all a great product.

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"CDK"

What do you like best?

The New CDK Service (service edge) application. It puts repair orders in "buckets" based on where it is at in the repair process (awaiting dispatch, awaiting parts est, pending approval, being inspected, awaiting review, awaiting repair and being repaired) You can approve repairs with a click of a button that relays the approval to the parts department and technician. You can also see the Multipoint on the screen any time. It eliminates a lot of back and forth when wondering where a car is at in the process

What do you dislike?

CDK service is unpredictable at times. Sometimes it doesn't allow you to do simple tasks that are easy in the previous system. Glitchy

Recommendations to others considering the product

CDK is great. The new features like CDK Service are not perfect but is a great tool that will improve productivity if used properly.

What business problems are you solving with the product? What benefits have you realized?

Easy to track dispatching and repair order processes from write up. "buckets" show where each vehicle is in the process of repair without wasting a lot of time going back and forth talking to staff trying to find out. Easy approval of repairs. Great Mutlipoint integration/sharing.

CDK Drive review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great product! "

What do you like best?

I like at is very customizable and easy to used.

What do you dislike?

It's a bit dated and the system has lost leads before.

Recommendations to others considering the product

It's a great product! You will save a lot of money compared to the other CRM providers for the same results. We have never had an issue with support not knowing about an issue. Support has also contacted us a few times alerting us to a problem and assuring that they are doing their best to fix it.

What business problems are you solving with the product? What benefits have you realized?

It's very easy to navigate. We used it for our dealership CRM and you can create so many tabs to efficiently keep up with your tasks.

CDK Drive review by Nicole V.
Nicole V.
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

I love that this program is so easy to use. It is very user friendly.

What do you dislike?

I honestly, have no issues with this program, as of yet.

What business problems are you solving with the product? What benefits have you realized?

It enables me to update our sold records and find out if new and used vehicles are available. Great tool for our business!

CDK Drive review by Sarah C.
Sarah C.
Validated Reviewer
Verified Current User
Review Source

"Great once you've been trained!"

What do you like best?

The compatibility that CDK has for so much other software is extremely useful. Also, the pre-built reports are logically created, and one can create custom reports easily.

The chat help line is a wonderful addition.

What do you dislike?

There are no training videos available that I found, so it would be nice if they were either added or more obviously located. I went through quite a bit of self-guided exploration that I would have preferred to avoid.

Also, the Support Center is never available by phone. The chat is much better.

Recommendations to others considering the product

Be patient, and find a contact at the support center to build a relationship with.

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of syncing Service appointments from DealerSocket to ADP and back again.

CDK Drive review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Excellent option for multipurpose system"

What do you like best?

Entering AP/AR is very simple and easy to learn. I also like that we are able to use one system company wide for all aspects of the business.

What do you dislike?

It is not always easy to find the pages I need to open if you don't have the page code.

Recommendations to others considering the product

This is a very good system to use if you are in the transportation industry. You can utilize the accounting system as well as track inventory of the fleet.

What business problems are you solving with the product? What benefits have you realized?

Being able to utilize one system company wide for all aspects of the business enables us to save money.

CDK Drive review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"CDK in a car dealership"

What do you like best?

I really enjoy all of the aspects you can choose from on CDK. There are so many things that you can pick and choose from to make your dealership easier to work with. You can check a guest in, work on there paperwork and check them out all very easily. We have it set up where we can see all of our appointments and if someone doesn't show up or check in there appointment becomes bolded which then means our call center will call the guest and see if they have to reschedule there appointment for another day.

What do you dislike?

There isn't much I dislike about CDK but one thing that I dislike about it is sometimes there are malfunctions and then it confuses everyone and sometimes it doesn't work. Another thing that I dislike about CDK is that when you want to exit you have to "leave" every tab and it would be just easier if you could just close out everything with just one click.

What business problems are you solving with the product? What benefits have you realized?

We use CDK Drive as a check in and check out basis for our dealership. It is easy to see who is coming in for an appointment and how many appointments we have for the day. Another benefit is, is that you can look up any repair order just by typing in the vin number. Also, we have an accounting tab which is very helpful for me especially because I work with accounting.

CDK Drive review by Stephanie R.
Stephanie R.
Validated Reviewer
Review Source

"Long learning curve - best to adapt your processes to its abilities."

What do you like best?

I appreciate that it is an all-in-one solution for most aspects of running a dealership. Once you learn it, the tools are quite powerful.

What do you dislike?

It doesn't seem to have kept up with the times - many areas still look like DOS and the interfaces are inconsistent in how they function. Also, the learning curve is really steep - even if you've been using it for quite a while, if you don't use it for a specific task, entire parts of the software will be beyond your knowledge and can be difficult to pick up without dedicated practice.

Recommendations to others considering the product

Definitely look into all of your training options and consider signing up for the optional quarterly training. It is hard to even know what questions to ask until you've been working with the software for a while.

What business problems are you solving with the product? What benefits have you realized?

I don't know that CDK has truly solved problems that would not be able to be solved with a similar product, but I don't have much experience with other similar products.

CDK Drive review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Not up to par for Accounting Functions"

What do you like best?

Extremely simple design, users at all levels and positions in the business can use it, there are many ways to search for entries

What do you dislike?

Basic accounting functions missing (i.e. reversing entries, etc.), journal entry function is finicky and errors out a lot, the smartgrid is difficult to use but marketed as an advantage of CDK (it's easier to just export your data into excel)

Recommendations to others considering the product

Gets the job done, but could be more accounting user friendly

What business problems are you solving with the product? What benefits have you realized?

Everything is connected at different levels of the business

CDK Drive review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"NOT USER FRIENDLY DMS FOR DEALERSHIP"

What do you like best?

They have good reps that are trying their best to help out. After you learn all the commands it is fairly fast to use.

What do you dislike?

Their new CRM system is full of glitches. Sales cannot even update customer's address before pushing the deal to DMS. Software in 2018 that doesn't allow you to us ESC, Tab or mouse should have its code rewritten.

What business problems are you solving with the product? What benefits have you realized?

ECONTRACTING

CDK Drive review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Almost too complicated to be efficient. "

What do you like best?

I like the breadth of information available when working with billing and maintenance management.

What do you dislike?

There are too many instances where information gets lost between desktops. Too often a unit gets attached to the wrong VIN number and cannot be corrected without high-level access.

What business problems are you solving with the product? What benefits have you realized?

Everything I need to keep track of my fleet is there in CDK, from monthly billing, to maintenance recording, to service tracking, it’s all there.

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Great software with little to no mouse use"

What do you like best?

99% of use is via keyboard which offers less opportunity for need of use of mouse.

What do you dislike?

No easy copy/paste via keyboard function. Cannot see more than a few lines of info when viewing vehicle history.

Recommendations to others considering the product

Very easy to use if you have used Reynolds and Reynolds prior (pre-Ignite).

What business problems are you solving with the product? What benefits have you realized?

Entering data especially with the copious amounts needed to service a vehicle.

CDK Drive review by Administrator
Administrator
Validated Reviewer
Review Source

"CDK"

What do you like best?

Very user friendly. Applications are pretty easy to understand and the tech support is always more than willing to help and actually walk you through your concerns rather than just fix it for you.

What do you dislike?

We do find it hard to sometimes get ahold of our account advocate and often have to call the general support number rather than our specific account advocate who already has all of our information on hand.

What business problems are you solving with the product? What benefits have you realized?

Being able to sell more cars and having all of our vehicle information pulled to our website has been great!

CDK Drive review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

Easy to access customers and pull up information in a timely manner.

What do you dislike?

Sometimes takes a little while to load, program is sometimes too large and loads info we don't need for our department.

What business problems are you solving with the product? What benefits have you realized?

You can keep all of your information in one spot.

CDK Drive review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to learn and easy to use"

What do you like best?

CDK Drive is very easy to use and so many different things can be done on it from payroll to inventory.

What do you dislike?

I wish there were easier ways to get to certain parts of CDK

Recommendations to others considering the product

easy to intergrade in to daily routine.

What business problems are you solving with the product? What benefits have you realized?

keeping better track of accounts that are due.

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"2 ways to use"

What do you like best?

There are two ways to use this, it’s overall easy to learn and multiple ways to do similar things. Whether it’s accounting or service or even sales/finance, it’s an all in one.

What do you dislike?

A lot of glitches if you are unfimiliar with it.

What business problems are you solving with the product? What benefits have you realized?

All in one software for sales, service, and accounting.

CDK Drive review by Essence H.
Essence H.
Validated Reviewer
Review Source

"I prefer Reynolds and reynol"

What do you like best?

The easy to remember launch codes are great.

What do you dislike?

It’s not compatible with Kia Motors software

Recommendations to others considering the product

If your manufacturer is already signed to Reynolds and Reynolds, don’t bother switching.

What business problems are you solving with the product? What benefits have you realized?

Writing repair orders. It’s not compatible with Kia Motors Software and information doesn’t transfer.

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"CDK Drive: easy to use with full DMS integration!"

What do you like best?

All systems under one roof! Can do accounting, service, sales, and finance applications! Has reporting.

What do you dislike?

Duplicate prompts, can be very slow at times.

Recommendations to others considering the product

Very user friendly with multiple capabilities.

What business problems are you solving with the product? What benefits have you realized?

Day to day activity within a dealership!

CDK Drive review by Caroline B.
Caroline B.
Validated Reviewer
Review Source

"Ease of use "

What do you like best?

Very easy to use, easy to teach someone new how to use program.

What do you dislike?

Sometimes can be slow, very buggy at first.

What business problems are you solving with the product? What benefits have you realized?

Easier to do appointments and vehicle walk arounds.

CDK Drive review by Angelique D.
Angelique D.
Validated Reviewer
Review Source

"Good user friendly program"

What do you like best?

The program is user friendly and easy hh

What do you dislike?

Some screens don’t allow you to click gb

What business problems are you solving with the product? What benefits have you realized?

Financing, billing, pulling vehicle information. The program is easy

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Handles all of our needs"

What do you like best?

CDK allows the entire staff to perform all day!

What do you dislike?

Not much to say here, it supports all departments well.

Recommendations to others considering the product

Best on the market

What business problems are you solving with the product? What benefits have you realized?

Being able to track lost sales. Increased profits.

CDK Drive review by Consultant in Restaurants
Consultant in Restaurants
Validated Reviewer
Verified Current User
Review Source

"Writing up ROs"

What do you like best?

CDK makes it very easy to write up ROs .

What do you dislike?

Nothing I love using CDK. Makes life better

What business problems are you solving with the product? What benefits have you realized?

We used to use it clocking in but that's just changed. We now just write up ROs

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Cdk"

What do you like best?

The Cdk system is very user friendly.

What do you dislike?

It has many glitches and often goes down.

What business problems are you solving with the product? What benefits have you realized?

It is a good way to keep track of customers

CDK Drive review by Nicholas W.
Nicholas W.
Validated Reviewer
Review Source

"Great Product"

What do you like best?

Ease of use, streamline interface, communication is fast

What do you dislike?

Allowing Mechanics to add lines, able to add options

What business problems are you solving with the product? What benefits have you realized?

None at this time

CDK Drive review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"CDK is OK"

What do you like best?

I think that the support system is definitely the best thing about this program.

What do you dislike?

Always has software-related issues, which requires a Technician (whether virtually or physically). Sometimes it takes DAYS for support to get back in touch with you.

What business problems are you solving with the product? What benefits have you realized?

Multiple functions in one program (payroll, bank deposits, time clock, file managers, inventory).

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Cumbersome Software"

What do you like best?

I do like the reporting capabilities that the system has

What do you dislike?

There are so many limitations to the system and trying to work with CDK to have system setting changed is hard.

What business problems are you solving with the product? What benefits have you realized?

We are trying to adjust system settings to allow for ease of use at Shared Services

CDK Drive review by Administrator
Administrator
Validated Reviewer
Review Source

"This program makes my life easier "

What do you like best?

I love that CDK works well with the other programs and websites I use on a daily basis

What do you dislike?

There isn’t anything to dislike support is built in

Recommendations to others considering the product

Try it you’ll love it

What business problems are you solving with the product? What benefits have you realized?

We are able to import vehicle data into cdk flawlessly saving time and money

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Effective for multiple departments but not super user friendly"

What do you like best?

Easy for multiple departments to share information on one client profile over time.

What do you dislike?

Only one person can be working in on customer profile at a time.

What business problems are you solving with the product? What benefits have you realized?

Easy to track a customer from one department to the next and from one store to the next.

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"CDK for Starbucks"

What do you like best?

The information for vehicle costs is updated and accurate

What do you dislike?

Not at all intuitive for F&I applications

What business problems are you solving with the product? What benefits have you realized?

It answers the question: what costs do I have in this vehicle and can I accept the customers offer based on this information.

CDK Drive review by User
User
Validated Reviewer
Review Source

"Meh "

What do you like best?

It’s very user friendly it was super easy to learn and pick up how to use it

What do you dislike?

Everything else, it’s glitchy it’ll freeze or shut down randomly. Randomly stop working

What business problems are you solving with the product? What benefits have you realized?

Mostly the glitches that keep happening and prevent us from working

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"I’m a service writer "

What do you like best?

I like the point and click options and shortened tabs for vehicle history.

What do you dislike?

The system sometimes freezes or slows down when I have a customer waiting.

What business problems are you solving with the product? What benefits have you realized?

The system is going to be more efficient once we get in the pace of it.

CDK Drive review by Consultant in Automotive
Consultant in Automotive
Validated Reviewer
Review Source

"Outstanding dms software suite"

What do you like best?

I appreciate how easy it is to write a repair order

What do you dislike?

I dislike how buggy it is, I seem to have 2 or more errors a day

What business problems are you solving with the product? What benefits have you realized?

CDk is our dealership management system, it functions as a customer data bad

CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Good experience with CDK"

What do you like best?

I like the ease of the program. It’s simply to use.

What do you dislike?

I don’t have any dislikes with the program

What business problems are you solving with the product? What benefits have you realized?

We are able to manage all of our deals via cdk.

CDK Drive review by Consultant in Restaurants
Consultant in Restaurants
Validated Reviewer
Review Source

"it was great "

What do you like best?

clocking in and out. writing up paper work for clients

What do you dislike?

i haven't had any problems. i will be recommending to everyone

What business problems are you solving with the product? What benefits have you realized?

we closed credit card payments and we close out ROS

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