CDK Drive

(23)
3.7 out of 5 stars

Drive boasts a single portal environment that represents a leap forward in dealership technology. This innovative interface gives you access to what you need to help lower expenses, drive revenue and increase profits in every department.

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CDK Drive Reviews

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Showing 23 CDK Drive reviews
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CDK Drive review by <span>Calvin B.</span>
Calvin B.
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Reviewed On

Good But can use improvements

What do you like best?

The ability to keep all history purchases and service visits. Also, the ability to match a stock when it comes in to alert you a potential unit for a customer. Relatively easy to navigate and offers great options on report printing as well as its updating system.

What do you dislike?

does not have texting feature for customers. Emailing needs to be revamped to allow more options in this digital era. Also, video or live video interactions with customers. Other fine tunements in certain controls for completing tasks.. Some options are overkill..

Recommendations to others considering the product

Make sure on the setup process that you are meticulous in setting up every lil options due to the cost after they leave from the initial set up phase. Also make sure you have a dedicated person to over see on a daily basis the operations for sales and management.

What business problems are you solving with the product? What benefits have you realized?

Well not to many business problems I would say just ability to create and track sales.

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CDK Drive review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Organic
Reviewed On

Nickel and dime you for almost everything. Does not play well with others. Always upselling.

What do you like best?

Integrates *most* of our day to day department needs. Connects, via a cloud solution, our two stores and a total of 6 buildings. End of year info cleaner for our accountant. Service and support group seems to be well-run and helpful. Most of the time same day resolutions.

What do you dislike?

Just about everything else. No VPN. No remote access. Will not let outside companies integrate even after charging their extortion 3PA fees. If you are a vendor that tries to sell a product even remotely close to another CDK offering they make it tough on the vendor and the customer. Almost everything is an "upsell".

Recommendations to others considering the product

BE CAREFUL. Contracts are for life. Not really, but think carefully.

What business problems are you solving with the product? What benefits have you realized?

Again, our DMS is a vital part of our daily operations.

What Car Dealer solution do you use?

Thanks for letting us know!
CDK Drive review by <span>Crista H.</span>
Crista H.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Software to meet a lot of needs

What do you like best?

CDK offers a solution that meets a lot of need at our dealership, from F&I, to payroll, to Inventory, to Accounting, to Service, to Parts and more!

What do you dislike?

It can at times be difficult to get a hold of support and get issues resolved quickly.

Recommendations to others considering the product

Do all your research about integration with other third party vendors. There are some vendors we use that don't integrate with CDK which causes manual work-arounds.

What business problems are you solving with the product? What benefits have you realized?

We use a version of CDK called DASH. CDK allows us to manage most aspects of our business. We use it for accounting, selling vehicles, payroll, repair orders and more.

CDK Drive review by <span>Kyle K.</span>
Kyle K.
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Reviewed On

A reliable program

What do you like best?

Once you have it down you kind of got it forever. Teaching it takes a little while but it in my experiences is just a matter of memorization of codes and process. The multiples sales and management roles I have had we have used this product and just like any other product we have our issues but they are never left unresolved.

What do you dislike?

It is reliable however it looks like it is from 30 years ago. some updates to easier use and teaching would be nice to have.

Recommendations to others considering the product

It is well worth it for the price. Value exceeds the price far better then other programs I have expereinced

What business problems are you solving with the product? What benefits have you realized?

the organization and saved data help us to create better data mining everyday. It would be tough to list out all of our benefits. Over all a great product.

CDK Drive review by <span>Sarah C.</span>
Sarah C.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great once you've been trained!

What do you like best?

The compatibility that CDK has for so much other software is extremely useful. Also, the pre-built reports are logically created, and one can create custom reports easily.

The chat help line is a wonderful addition.

What do you dislike?

There are no training videos available that I found, so it would be nice if they were either added or more obviously located. I went through quite a bit of self-guided exploration that I would have preferred to avoid.

Also, the Support Center is never available by phone. The chat is much better.

Recommendations to others considering the product

Be patient, and find a contact at the support center to build a relationship with.

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of syncing Service appointments from DealerSocket to ADP and back again.

CDK Drive review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Excellent option for multipurpose system

What do you like best?

Entering AP/AR is very simple and easy to learn. I also like that we are able to use one system company wide for all aspects of the business.

What do you dislike?

It is not always easy to find the pages I need to open if you don't have the page code.

Recommendations to others considering the product

This is a very good system to use if you are in the transportation industry. You can utilize the accounting system as well as track inventory of the fleet.

What business problems are you solving with the product? What benefits have you realized?

Being able to utilize one system company wide for all aspects of the business enables us to save money.

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