CDK Global

(13)
4.0 out of 5 stars

CDK Global is the provider of vehicle retail technology solutions for dealers and manufacturers around the world.

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CDK Global Reviews

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Showing 13 CDK Global reviews
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CDK Global review by <span>Angelina M.</span>
Angelina M.
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"CDK Dealer Software"

What do you like best?

Straight forward EDM creation process, great value for clients in the automotive industry. Really good back up and tech support from these guys. Lots of room to update the database and be very specific in your targeting. They often help clients send EDMs and provide onsite visits.

What do you dislike?

Even with training, if software is not your thing, you'll need support It's evolving, there are some integrations needed that are in the pipeline, I'm interested to see how these assist wholistically, the Digital Marketing strategies moving forward.

Recommendations to others considering the product

As with any systems integration and software, support is key. There are plenty of how to videos online & there are scheduled sessions for training available upon request where multiple parties in your business, can conference call and team view, all set up by the Pentana, CDK Global, Dealersocket team.

What business problems are you solving with the product? What benefits have you realized?

Selling more vehicles, upgrading our CRM witheverything we need to assist our customers, including preferred contact methods and frequency for Digital Marketing, EDMs, Service Specials, getting our Sales & Service offers in front of our exiting database and also out to new prospects in our PMA.

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CDK Global review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"CDK"

What do you like best?

The New CDK Service (service edge) application. It puts repair orders in "buckets" based on where it is at in the repair process (awaiting dispatch, awaiting parts est, pending approval, being inspected, awaiting review, awaiting repair and being repaired) You can approve repairs with a click of a button that relays the approval to the parts department and technician. You can also see the Multipoint on the screen any time. It eliminates a lot of back and forth when wondering where a car is at in the process

What do you dislike?

CDK service is unpredictable at times. Sometimes it doesn't allow you to do simple tasks that are easy in the previous system. Glitchy

Recommendations to others considering the product

CDK is great. The new features like CDK Service are not perfect but is a great tool that will improve productivity if used properly.

What business problems are you solving with the product? What benefits have you realized?

Easy to track dispatching and repair order processes from write up. "buckets" show where each vehicle is in the process of repair without wasting a lot of time going back and forth talking to staff trying to find out. Easy approval of repairs. Great Mutlipoint integration/sharing.

What Car Dealer solution do you use?

Thanks for letting us know!
CDK Global review by User
User
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Verified Current User
Review Source

"Great product! "

What do you like best?

I like at is very customizable and easy to used.

What do you dislike?

It's a bit dated and the system has lost leads before.

Recommendations to others considering the product

It's a great product! You will save a lot of money compared to the other CRM providers for the same results. We have never had an issue with support not knowing about an issue. Support has also contacted us a few times alerting us to a problem and assuring that they are doing their best to fix it.

What business problems are you solving with the product? What benefits have you realized?

It's very easy to navigate. We used it for our dealership CRM and you can create so many tabs to efficiently keep up with your tasks.

CDK Global review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"CDK with full integration!"

What do you like best?

Easy integration with other systems. Opening cases for tech support is fast and easy. Response time is within 2 days. Very simple to use, and makes sense with prompts!

What do you dislike?

Slower speeds, and multiple areas with duplicates and non user friendly prompts. Some prompts are 1 way, and what you would think should be the same prompt is now different.

Recommendations to others considering the product

Try it!! Many different levels that can be utilized for business needs!

What business problems are you solving with the product? What benefits have you realized?

Day to day work with CDK, but many cases open to fix issues. Fast reporting, if you know how to setup the reports. We use CDK for our entire DMS at the dealership. Service, parts, finance, sales, and accounting are all utilized.

CDK Global review by Administrator
Administrator
Validated Reviewer
Review Source

"CDK"

What do you like best?

Very user friendly. Applications are pretty easy to understand and the tech support is always more than willing to help and actually walk you through your concerns rather than just fix it for you.

What do you dislike?

We do find it hard to sometimes get ahold of our account advocate and often have to call the general support number rather than our specific account advocate who already has all of our information on hand.

What business problems are you solving with the product? What benefits have you realized?

Being able to sell more cars and having all of our vehicle information pulled to our website has been great!

CDK Global review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"I’m a service writter"

What do you like best?

The quick point and click options. It seems much more modern that the older cdk global.

What do you dislike?

The system still has a few bugs to work out.

What business problems are you solving with the product? What benefits have you realized?

We are going paperless with cdk global so that is ever environmentally effective.

Kate from G2 Crowd

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