Centricity Practice Solution

3.6
(53)

GE Centricity EMR offers physician offices an ambulatory EMR that integrateswell with revenue cycle, patient management, and practice management solutions.

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Centricity Practice Solution Reviews

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Centricity review by Carol D.
Carol D.
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Centricity review by Bill H.
Bill H.
Validated Reviewer
Verified Current User
Review Source

"GE Healthcare Centricity Practice Solutions Review - OB/GYN Practice"

What do you like best?

My passion lies within the revenue cycle arena. With this in mind, I am pleased with the process of getting encounters through the system and paid. The scheduling component is very good, easy to setup and use. Centricity Analytics is also my best friend. I want to be able to run reports on various elements and this application allows me to do so. The patient portal is excellent too. Easy to use for patients. We also have online bill pay and many other modern features.

What do you dislike?

The greatest issue is the fact that we are not on a cloud based system that would allow for more abilities with the web and interfacing. It is coming soon with Project Northstar but it can't get here fast enough. I believe there is still room for improvement when it comes to form utilization and workflow processes.

What business problems are you solving with the product? What benefits have you realized?

The product is fully functional for any medical practice. It has all the components to be compliant with the ONC and other regulatory processes.

What Medical Practice Management solution do you use?

Thanks for letting us know!
Centricity review by R Todd L.
R Todd L.
Validated Reviewer
Verified Current User
Review Source

"GE Centricity CPS & EMR"

What do you like best?

The system works. In 6 years the amount of downtime is probably 6 hours. I have worked on or consulted with over 10 PM systems and GE is one of the best. There are some problems and preferences that I have or that are orthopedic specific that we could improve on, but there are some sacrifices that must be made or are just quirks of me.

What do you dislike?

I dislike that in many of the data entry field areas (payments, charge entry, etc.) that you cannot do a heads down data entry without using the mouse. This slows done the process for fast keying of data, along with the fact there is inconsistency as to when you tab vs when you use the arrow keys to move fields. There needs to be a better method for viewing patient payments in the Billing/Financial screens and seeing how many statements have been sent out to a patient. The Reports have a lot to be desired and are almost worthless, so we outsource a monthly data dump to a 3rd party to get very effective reporting. The scheduler setup functionality needs a MAJOR overhaul...once setup its fine...but with multiple providers & locations & service types that change frequently it is an overly difficult process to make even the simplest change.

Recommendations to others considering the product

Would recommend as a good solid solution for a mid to large sized practice.

What business problems are you solving with the product? What benefits have you realized?

Centricity helps us bill & chart patient care. We are able to manage our business with a normal number of employees. The ability to create forms & workflows & integrate with 3rd party solutions that benefit our practice or specialty operation is very useful. I like that it plays well with others.

Centricity review by Ernie T.
Ernie T.
Validated Reviewer
Verified Current User
Review Source

"GE Centricity user for a long time and still happy with it."

What do you like best?

The system is very flexible in how you can use it. It allows you to tailor the experience to your clinic and not to a boilerplate template that other EMR's use.

What do you dislike?

Sometimes the best thing is also the worse thing. It can be confusing how to do things in the system unless you have a great training policy to make sure that end users are using the system in the way that your practice wants it to be done.

Recommendations to others considering the product

Centricity is a great product out of the box and you can make it even better by being able to configure it and make it work for your clinic. I have used it with over 20 different specialities and it worked great with all of them.

What business problems are you solving with the product? What benefits have you realized?

We use the system for a variety of things, such as Research, Patient Treatment, Financial data and employee productivity. We have been able to collect and process thousands of patients for a clinical research database that helps us better treat our current patients by being able to see what treatments are showing the best results.

Centricity review by Deb M.
Deb M.
Validated Reviewer
Verified Current User
Review Source

"Centricity Practice Solutions (CPS) is the right solution for our practice. "

What do you like best?

Centricity Practice Solutions or CPS has provided us with a platform for a vertical build. It has seamless interoperability. It is a flexible system that allows you to develop the workflow that works for your practice. Our EMR and PM are connected. We do not need to have so many add on products -- such as superbill for capturing our office charges. Yet, the system allows us to add on products to automate many processes. The system continues to allow us to use progressive technology, such as capturing patient histories, and faxing office notes out every night to PCPs. Centricity EMR has greatly increased the practice productivity and assist the physicians in providing quality office care.

What do you dislike?

In order for a system to be flexible it can be complicated. People want out of the box solutions for complex medical practices and that just doesn't work. When I talk to someone who is complaining they have not set something up correctly. We spent the time and resources to build a workflow that works. The end result is we see more patients with much better documentation. But to build that custom workflow took time and money. End results we have a product our providers and staff like. One item we don't like is how spell check works on the system, we think this could be improved.

Recommendations to others considering the product

Other systems may look cheaper but you end up having to pay others to what you can do in this ystem

What business problems are you solving with the product? What benefits have you realized?

Our Account Receivables are outstanding, we break every benchmark and have very high results. Business problems like tracking with plan need a authorization, insuring the insurance verification is completed, posting payments quickly and identifying underpayments. On the Clinical side the system has observation terms which allows us to track data. Observation terms is a very powerful tool that allows us to not only be more productive but able to produce outcome results.

Centricity review by Michelle Y.
Michelle Y.
Validated Reviewer
Verified Current User
Review Source

"CPS "

What do you like best?

CPS can be as complex or as simple as you would like. We are a high technology driven office. With CPS and GE support we are able to interface many different aspects of our office, from front desk check in pads (Phreesia), to processing CLIA waived laboratory tests (AlereI), we've got it all interfaced and are extremely happy.

What do you dislike?

I love the user group meetings, with the CHUG (Centricity Users Group meeting) being my favorite. Centricity LIve, has all the GE solutions in one place, but can get overwhelming with all of the products together at one time.

Recommendations to others considering the product

Centricity is always looking to the future. With Project Northstar coming in the future, I know Centricity will be taking us to even higher steps.

What business problems are you solving with the product? What benefits have you realized?

There is not one software that can customize to each individual clinic needs. With CPS they have partnered with several businesses that offer direct interfaces to allow you the options to customize your experience to gain the upmost efficiency in the office possible. Mastering the patient flow became possible for us by allowing our unique floor plan to utilize different programs to make us quality driven while being fast, efficient and offering our patients the best possible healthcare in a modern setting.

Centricity review by Andrew C.
Andrew C.
Validated Reviewer
Verified Current User
Review Source

"Smooth, Intuitive Practice Management"

What do you like best?

What I like best is that you can have multiple components up at once (schedule, patient registration info, billing tickets, etc. That way you can work on one thing and keep a previous window up if you are in the middle of something.

What do you dislike?

I have mixed feelings about Centricity turning into a cloud based system that requires you to log into the client portal on a browser. I hope this will have the same ease of access as the server-based PM

On the flip side, it sounds like the Centricity cloud interface is going to have an updated look and feel.

What business problems are you solving with the product? What benefits have you realized?

We have a large volume of patients making appointment with us. We have benefited from the simple intuitive interface that Centricity has.

Centricity review by Stacy A.
Stacy A.
Validated Reviewer
Review Source

"Centricity helps your practice be the best it can be!"

What do you like best?

The flexibility of the system to fit all types of offices and specialties. No matter if you need to bill physician charges, dental or anesthesia, the system assists staff to be successful. The system has the ability to modify to users workflow and not the other way around.

What do you dislike?

A more intuitive way for providers to enter their orders. I'd like for the system to know when a result is entered that it should automatically put in the order for it. Entering orders is easy but I would like the system to work smarter and work for the provider.

Recommendations to others considering the product

If you want a flexible system that helps your staff be the best they can be, and working much smarter, than this is the system for you. Centricity helps staff to "do the right thing, the first time"! Saving you time and money.

What business problems are you solving with the product? What benefits have you realized?

On the billing side, we have significantly decreased our days in A/R, the ability to scrub and, when necessary, correct/resubmit claims quickly has assisted us with the quick turnaround. From the EMR side, this is the only system that worked with our workflow, no matter what a provider needed we are able to adjust the system and forms to accomplish the task and make their charting as accurate and quick as possible.

Centricity review by Alice M.
Alice M.
Validated Reviewer
Review Source

"The best of Centricity CPS"

What do you like best?

Centricity and GE are user-friendly. Ability to deal with only one vendor for all the functionality. ease of interfaces with other products like the EKG and spirometer and registries.

What do you dislike?

Not cloud -based. Having to do updates and upgrades on our own when we are a small practice with limited IT support as IT support adds to the cost.

Recommendations to others considering the product

This is a great user-friendly EHR that meets the needs of users. EHR from a progressive company with great support, EDI and built-in practice management. An integrated program where your needs are met through one vendor.

What business problems are you solving with the product? What benefits have you realized?

Ease of documentation allows for efficiency of patient flow and billing. Easy direct billing from office visit and ability to scrub claims prior to their going to the clearinghouse. Centricity EDI provides an efficient way of sending out claims and receiving electronic ERAs. So efficient note recording and efficient billing.

Centricity review by Andre C.
Andre C.
Validated Reviewer
Verified Current User
Review Source

"Flexible and Configurable PM and EMR without having suffered over the years with feature creep"

What do you like best?

With on on-prem solution, having direct access to DB is helpful and the DB is very well documented, making data migrations or report creating easy.

The systems flexibility with different workflows.

It's very configurable without suffering from feature creep. If you don't want to use a feature it doesn't get in the way.

What do you dislike?

The GUI. Centricity could really benefit from a modern interface.

What business problems are you solving with the product? What benefits have you realized?

Increased efficient in our billing and collections workflows, especially when put up against our older application.

Same on the EMR side, the benefits over paper based workflows is easily measurable and it's leaps and bounds more efficient.

Centricity review by Heather C.
Heather C.
Validated Reviewer
Verified Current User
Review Source

"My favorite EHR as a Labor Nurse"

What do you like best?

After using 4 other EHR systems for patient data, I have a well-rounded knowledge of different systems and Centricity (or CPN) is incredibly user friendly, easy to navigate and intuitive.

What do you dislike?

Honestly, I can’t think of anything. It rarely crashes, it functions flawlessly in the capacity we use it in. It is obviously created by healthcare providers because it flows really well and just makes sense.

What business problems are you solving with the product? What benefits have you realized?

It provides us with an excellent EHR to document and store patient data and it communicates well with Meditech.

Centricity review by Alyssa Camille V.
Alyssa Camille V.
Validated Reviewer
Review Source

"Great for scheduling and registration tasks"

What do you like best?

The patient registration task list is very useful to ensuring that all information is accounted for and completed.

What do you dislike?

I'm not a fan of the appoint scheduling feature. Each time you switch providers to look at their schedule, it brings you back to today's date instead of the date you were originally looking at for a different provider

Recommendations to others considering the product

I recommend that people utilize the grouping feature in the scheduling tab. You can add multiple providers and group specific ones under certain categories so that their schedules are more easily accessible for whatever you may need to accomplish

What business problems are you solving with the product? What benefits have you realized?

Ease of check in and registration process. I like how we're able to connect the information to EMR and also register patients for our online portal directly through Centricity

Centricity review by Bill M.
Bill M.
Validated Reviewer
Verified Current User
Review Source

"Have enjoyed CPS for 15 years"

What do you like best?

Ability to customize the software to meet our clinical workflows. Great staff reducer based on ability to create custom workflows and content for providers in house and not submit changes to the vendor.

What do you dislike?

Some business office workflows could be improved/streamlined. Administration settings can be redundant.

Recommendations to others considering the product

While setup and design are time consuming, we have realized a huge gain in efficiency thanks to CPS.

What business problems are you solving with the product? What benefits have you realized?

Able to quickly and easily document urgent care visits using templated EMR notes. Able to treat injuries and illnesses with minimal points of contact due to workflow customization that reduces extra staff.

Centricity review by Kristeen C.
Kristeen C.
Validated Reviewer
Review Source

"A true Medical Accounting System!"

What do you like best?

This system is by far one of the best on the market and I've worked on over 20 different platforms! The patient account balances take into consideration credit balances unlike claim based systems which can send out statements that are incorrect. CPS also has an analytic reporting cube that can pull any information housed in the system.

What do you dislike?

I wish everyone could be a direct GE client and not have to use a re-seller. The re-seller's aren't as responsive as GE.

Recommendations to others considering the product

This system is the total package.

What business problems are you solving with the product? What benefits have you realized?

For publicly traded companies, a system needs to have the reporting capacity to satisfy the accountants. This system isn't claim-based so the statements go out reflecting all credits on the account which is so important for the patients AND the physician's staff.

Centricity review by Administrator in Medical Practice
Administrator in Medical Practice
Validated Reviewer
Verified Current User
Review Source

"Acheiving Efficiency with CPS"

What do you like best?

Best feature is the access to real time information - no matter at which location staff or patient find themselves.

What do you dislike?

The scheduling component needs work. Building schedule templates and making schedule changes is too tedious. Changes to the schedule can't be made on the fly.

Recommendations to others considering the product

The product is robust, but requires much thought about workflow and process. Also, I recommend rolling the modules out in stages.

What business problems are you solving with the product? What benefits have you realized?

We are able to better utilize staff because of:

Real Time Eligibility - no longer necessary to call to verify insurance coverage

Reduce Equipment Cost - been able to eliminate the number of fax machines in the office with the use of Biscom

Service orders have eliminated much of the "back & forth" between coders and physicians.

Centricity review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Centricity Practice Solution and Our Partnership with GE Healthcare IT"

What do you like best?

We enjoy a strong partnership where our questions are rapidly funneled to a talented individual, or working group, where GE helps us to understand the underlying processes and impacts. GE put us in contact with an innovative healthcare team who were beta testing Healthcare Connections. Positive feedback gave us hope of a better way forward.

What do you dislike?

EMRs are still compliance driven, transactional code driven tools that require the provider to work harder for the system.

What business problems are you solving with the product? What benefits have you realized?

Making significant progress with analytics. For example, when statewide Medicaid insurers changed unexpectedly, a quick report provided the necessary information to contact affected patients in advance of their procedure, minimizing revenue impact and patient dissatisfaction.

Centricity review by Carmen P.
Carmen P.
Validated Reviewer
Verified Current User
Review Source

"Centricity it the best PM system I have found for effectively managing an Accounts Receivable."

What do you like best?

I like the ease of sorting through claims and their statuses. Extremely user friendly..

What do you dislike?

Very little automation. TOO many add-ons that come standard with other products. Server based and can move pretty slow comparatively.

Recommendations to others considering the product

Centricity is very manual compared to other products unless you add different bolt on products which could then become quite pricey.

What business problems are you solving with the product? What benefits have you realized?

We have used Centricity to keep A/R to a minimum. If used properly. A/R days of 20 or less is achievable.

Centricity review by Christopher M.
Christopher M.
Validated Reviewer
Verified Current User
Review Source

"Busy Ophthalmology Practice using Centricity"

What do you like best?

The ability to create custom clinical content for point of care templates.

What do you dislike?

Not too much that we don't like. The system is pretty flexible and has allowed us to attest for MU for 5 years. We also didn't lose any productivity.

What business problems are you solving with the product? What benefits have you realized?

Quickly able to manage our patient population with evidenced based reports. Analytics gives us the tools to manage our productivity and utilization better than we have been able to in the past.

Centricity review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"CPS"

What do you like best?

Easy for our doctors and practice managers to use, very customization and scalable, not difficult to support once our users are properly trained.

What do you dislike?

Relatively expensive to support, 3rd party consulting is needed for most practices to get the most out of the system (unless there's a dedicated in-house team which many smaller organizations simply cannot afford). GE seem to be pushing organizations to the cloud version, but that's a trend everywhere nowadays.

What business problems are you solving with the product? What benefits have you realized?

Easy to approach, simple interface that seemingly to support almost any scenario you can throw at it. Eases the workflow and stress that comes with large patient volumes.

Centricity review by Harriet H.
Harriet H.
Validated Reviewer
Review Source

"Director HIS Development"

What do you like best?

Centricity Practice Solutions allows healthcare organizations to achieve an environment of patient-centered care; focused on improving patient outcomes while providing a positive patient experience, and reducing the overall cost of healthcare.

What do you dislike?

Limited practice management reporting compared to EMR reporting capabilities.

What business problems are you solving with the product? What benefits have you realized?

Our organization has realized efficiencies in clinical administration which has allowed us to grow our patient services and offerings, as well as efficiencies in on-boarding and departmental cross-coverage. In addition to internal gains, the practice has realized incentive payments as a result of reporting meaningful use of EHR technology each year since Go-Live on the CPS platform, in 2011.

Centricity review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Resident Physician EMR Use"

What do you like best?

It has most functions that are necessary for a working EMR. IT can customize its function with other softwares (CORES as we call it at UW). Can draw up pt data in printable formats when needed.

What do you dislike?

Not being able to use many hotkeys within the software itself, sometimes a page will pop up that you can't click away from until you are done with that specific page even though you need to look up certain values from other pages. It has a dot-phrase system that could be more fluid and customizable (can't nest certain prepopulating fields within commands). It just feels slow and clunky at times when you go from page to page. The user interface is not attractive or inspiring.

Recommendations to others considering the product

Consider EPIC instead.

What business problems are you solving with the product? What benefits have you realized?

The problem I'm solving is related to dispensing of healthcare to patients. It has preempted paper charting and orders, but is clunky and can take too many clicks and redundant useless check points to get to where I need to go.

Centricity review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"CPS Not working for us"

What do you like best?

Ability to integrate with third party products to enhance features not otherwise available.

What do you dislike?

Updates are released with known bugs. Support it not direct with GE, must use VAR that is not staffed enough to handle issues. Many issues are categorized as "Known GE Centricity Issues". Third party products are a must just to get meet minimum function. Focus does not seem to be on smaller practice use. Expensive. Every upgrade includes costs. VAR lost files in our last upgrade and requires us to pay for their loss.

What business problems are you solving with the product? What benefits have you realized?

Medical billing. Compliance.

Centricity review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Great solution for medical billing and reconciliation"

What do you like best?

I primarily use Centricity to view attachments such as insurance cards, however the platform is much more feature-rich than I know. As an EMR, the interface is beautiful. We use Centricity in another office that I rarely contact, but I'm able to find what I need quickly and easily.

What do you dislike?

I dislike needing to search through many organizations' records when I only need one office. We have a large organization. When I look at documents in someones chart, I see everything from every physician. While it is possible to only show one offices information, each time I have to find our office on a list of 30+ departments. If I was able to add a "favorites" portion, to where my most frequently used offices would show up first, that would be helpful.

What business problems are you solving with the product? What benefits have you realized?

I use centricity to help communication patient records to pharmacies that need the information in order to fill an rx. Our problem is that these communications take up lots of time and money. Centricity helps solve that by allowing us to find the info we need quickly and electronically send that information to the other providers/pharmacies that need it to fill the rx.

Centricity review by Phoebe C.
Phoebe C.
Validated Reviewer
Review Source

"Good for confidential information management"

What do you like best?

I've used it at my internship at a large hospital for a few months, and while I thought nothing of it while I was there, when I switched to another facility I realized that Centricity included a lot more fields for more detailed information. Even though it was quicker to input information in the other program, ultimately, Centricity provided a more useful report when looking back.

What do you dislike?

The aesthetics are very basic with screens popping up and data entry. Reminds me of Windows 2000 or 1998 even. Nothing too pretty about it but it does the job.

What business problems are you solving with the product? What benefits have you realized?

Entering patient reports and information for diagnostics and assessments.

Centricity review by User in Medical Practice
User in Medical Practice
Validated Reviewer
Verified Current User
Review Source

"Not as good as Epic but not bad for outpatient clinic"

What do you like best?

Having worked primarily with Epic prior to starting my new job that uses Centricity, I have to say that it was a downgrade to use Centricity. However, it's not a bad option and has the basic features of a good EMR. It has a good summary page where improtant information is listed. I also like the inbox where results are populated.

What do you dislike?

I don't like information from previous notes cannot be auto populated into your new note. Also, this might just be an issue with our internet connection, but I find the speed of the system to be pretty slow, especially when sending prescriptions or printing. If you buy the product, make sure you have them review it and customize it to your practice and practice needs.

Recommendations to others considering the product

In my opinion, it's not as good as Epic, but Epic is probably considerably more expensive, so this isn't a bad alternative.

What business problems are you solving with the product? What benefits have you realized?

Easy to send electronic prescriptions

Centricity review by Administrator in Medical Practice
Administrator in Medical Practice
Validated Reviewer
Review Source

"GE Centricity"

What do you like best?

The ability to customize our encounter forms has been key for our practice. Being able to provide additional services to our patients is not held up by restrictions from our EMR. If we need a new form we build it. Support is also very responsive on any issues and questions that we have.

What do you dislike?

The product has small bugs from time to time. Submitted to support is easy and they are honest with issues they are working on.

What business problems are you solving with the product? What benefits have you realized?

With Centricity Practice Solution we are able to customize the encounter forms for our practice. In the event that we need a new encounter form or need to change specific text or codes we can do all of that ourselves.

Centricity review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Centricity - EMR could be much better"

What do you like best?

I like that you can see a history of assessments of problems. I find it really easy to look through the history of a set of problems. I like that we can send Portal messages as well.

What do you dislike?

I dislike that it is slow and often has a lot of bugs. My IT at my work has had trouble communicating with Centricity EMR to improve functionality. It often crashes with updates to the product. There continues to be glitches like changing of printers to different locations. There are too many places to click buttons and too many places to find where you need to click the buttons.

What business problems are you solving with the product? What benefits have you realized?

I use this for documenting patient encounters since I am a physician at a community health center. This is the way we communicate at work and it mostly does the job we need it to do but we just run into a lot of crashing.

Centricity review by Carla P.
Carla P.
Validated Reviewer
Verified Current User
Review Source

"Centricity EMR review"

What do you like best?

Centricity is pretty user friendly. It is easy to search for a patient and find information with several different combinations of information.

What do you dislike?

There is not an easy way to verify insurance for the patient through the Centricity portal. This makes insurance verification VERY difficult.

What business problems are you solving with the product? What benefits have you realized?

this is a portal for office use only to keep track mainly of patient insurance, billing and demographic information.

Centricity review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Like any EMR, pros and cons"

What do you like best?

After using Centricity for over a year, I've gotten familiar with this interface, and can now navigate it fairly well. It has taken some time, but I can explore and discover effective ways of managing patient panels without messing too many things up.

What do you dislike?

I'm not sure if this is the software or the network we are on, but my coworkers and I typically get "kicked off" of the network several times per week. This can be seriously disruptive to workflow.

Recommendations to others considering the product

I don't have a ton to compare it to, but Centricity appears to be an EMR that meets the standard for user friendliness.

What business problems are you solving with the product? What benefits have you realized?

Having an EMR is incredibly important in the healthcare field. It allows us to have all of the information we need at our fingertips, creating an overall better patient care experience. It allows for better communication between providers, and minimizes (but doesn't eliminate) errors and breaks in continuity of care.

Centricity review by Tim F.
Tim F.
Validated Reviewer
Verified Current User
Review Source

"Long-time customer"

What do you like best?

Ability to customize the product to particular specialties and types of practices

What do you dislike?

Frequently miss the mark on scheduled update/upgrades of bug fixes and new features that are sorely needed.

What business problems are you solving with the product? What benefits have you realized?

Efficiently and quickly turning charges into payable claims

Centricity review by Nicole F.
Nicole F.
Validated Reviewer
Review Source

"Too complicated for me"

What do you like best?

It's program is easy to read. You can edit some features and what not but not as much as I'd like. I'd prefer different colors just for my eyes sake. It's very reliable though.

What do you dislike?

I don't like that it can't work with newer browsers. I can't run most Microsoft updates because it crashes the system and then patient care is effected.

Recommendations to others considering the product

I've used both Centricity and Epic EMR and I think Centricity is probably the smoother of the two systems.

What business problems are you solving with the product? What benefits have you realized?

It's very easy to track information using this system.

Centricity review by Laura D.
Laura D.
Validated Reviewer
Review Source

"Not as good as Epic, but better than FirstNet"

What do you like best?

Ease of note-writing, quicker than other EMRs to populate images from imaging studies.

What do you dislike?

Interface isn't as intuitive as Epic. Often have to tweak my settings to get back to what I prefer (settings reset to standard with each update).

What business problems are you solving with the product? What benefits have you realized?

We use Centricity mainly for our ER radiology group, and I (ER provider) use it to review images and radiology reads.

Centricity review by User
User
Validated Reviewer
Review Source

"User friendly"

What do you like best?

I like that it is focused on the newborn population and there is clear and easy charting in this system

What do you dislike?

I wish it had a better overall patient picture. I don’t like having to scroll back to see how my patient was doing. Also feel like it needs its own ordering piece to it. That could be the package that my hospital purchased though

What business problems are you solving with the product? What benefits have you realized?

Benefits are definitely the user friendliness and the focus to easily chart for the newborn population

Centricity review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Outdated software that has seen better days"

What do you like best?

It has a familiar interface, and has not changed much over the years which makes it easy to use and I need even after years away from this product

What do you dislike?

Too much direct typing required, clunky interface, slow to update and support issues. The overall look and feel of the product is very 1990s which is when it was developed and as mentioned above, has not changed much.

Recommendations to others considering the product

Consider anything else but don't go with this EMR that is circling the drain.

What business problems are you solving with the product? What benefits have you realized?

This is our primary EHR. The benefit is compliance with regulatory guidelines.

Centricity review by User
User
Validated Reviewer
Verified Current User
Review Source

"Terrible way to practice medicine"

What do you like best?

There is nothing in particular to like about this product.

What do you dislike?

Very slow

Unexpected crashing

Losing data while working

Too many buttons, hidden options everywhere

Nobody can figure out how to fix it

Recommendations to others considering the product

Consider another option.

Never ever invest in this software, it has made my and my colleagues' lives miserable.

What business problems are you solving with the product? What benefits have you realized?

Not solving any problems, but this software just keeps on adding more problems everyday. No benefits whatsoever, other than satisfying the US government's requirements for clinics.

Centricity review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Basic EMR that lacks essential features of progressive systems"

What do you like best?

Data collecting is quick and clear - such as obtaining labs, imaging results, and dictations

What do you dislike?

Software is buggy when launching, loading a blank screen and requiring restart. Unable to type notes, must use dictation service to add notes into system. Lacks beauty and usability of other EMRs.

Recommendations to others considering the product

Outside of looking up data, EMR is lacking for adding information in. Organization is not there and the interface is very dated.

What business problems are you solving with the product? What benefits have you realized?

Electronic collection of medical records, including notes, imaging results, labs. Makes ordering medications, lab work, etc, quicker and simpler.

Centricity review by Joanie M.
Joanie M.
Validated Reviewer
Verified Current User
Review Source

"Used GE Centricity at last employment"

What do you like best?

OB specific

User friendly

Copy functions

Easy to read format

Able to chart "on the strip" and have it carry over to the document

What do you dislike?

Lag in actual time to recorded time

Occasional reliability issues

Recommendations to others considering the product

None

What business problems are you solving with the product? What benefits have you realized?

Fetal heart rate monitoring and charting

Centricity review by Chelsea W.
Chelsea W.
Validated Reviewer
Review Source

"Centric it’s a pretty good EMS"

What do you like best?

I like how easy it is to enter and edit exams as well as entering billing info for supplies used

What do you dislike?

The system seemed to encounter a lot of issues with downtime

Recommendations to others considering the product

Easy to use and learn

What business problems are you solving with the product? What benefits have you realized?

It’s a quick and easy way to enter patient exams

Centricity review by Joel E.
Joel E.
Validated Reviewer
Review Source

"Working with Centricity Practice Solution"

What do you like best?

Works well with the active directory. It makes it convenient for all hospital settings

What do you dislike?

Doesn't give me enough space to put patient information.

What business problems are you solving with the product? What benefits have you realized?

Should be able to adjust and use the auto verify efficiently.

Centricity review by Ayesha K.
Ayesha K.
Validated Reviewer
Review Source

"Reasonably good EMR "

What do you like best?

Some ease of use , quick tests are convenient to save time

What do you dislike?

Can be improved to remove redundant clicking and glitches that are easily fixable but don’t seem to get fixed

What business problems are you solving with the product? What benefits have you realized?

Ease of coding

Centricity review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Helpful EMR"

What do you like best?

Ability to customize forms to one's liking in several different ways.

What do you dislike?

Lack of IT support from company. And lack of knowledge from support staff.

What business problems are you solving with the product? What benefits have you realized?

Ability to combine scheduling, reports, and medical records all into one program.

Centricity review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"For cath lab"

What do you like best?

Easy to use. Physicians and nurses like the integration to our current EMAR charting system

What do you dislike?

Flow of information sent directly to centricity. Would like to update automatically instead of exporting file

Recommendations to others considering the product

None. It is paired with Mac-Lab and integrates perfectly for the users to prepare reports etc.

What business problems are you solving with the product? What benefits have you realized?

Transferring procedure reports to medical records

Centricity review by Kelly F.
Kelly F.
Validated Reviewer
Review Source

"the best way to keep patient records safe "

What do you like best?

I used this for many years and it is very safe and efficent

What do you dislike?

I didn't like how it timed out after so long, which i guess is inevitable

What business problems are you solving with the product? What benefits have you realized?

having everything in one place is very nice, we are working on getting all of our patient records in one place.

Centricity review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"It was a good system "

What do you like best?

It was very easy to navigate and was an easy system to use I used it for making patient appointments and it usually worked to my needs.

What do you dislike?

It froze a lot and it took a while to come back on when it was off

What business problems are you solving with the product? What benefits have you realized?

Making appointments and it made it easier versus doing it manually like I had to before.

Centricity review by User in Medical Practice
User in Medical Practice
Validated Reviewer
Review Source

"GE review"

What do you like best?

the most positive aspects about GE centricity practice solutions is that it is user-friendly and easy to use.

What do you dislike?

GE centricity practice solutions can perhaps improve on the customer support services

Recommendations to others considering the product

there can be a better pricing and customer support service with GE centricity practice solutions

What business problems are you solving with the product? What benefits have you realized?

centricity practice solutions helps in the networking in the healthcare field apart from various analysis of data and being user-friendly

Centricity review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"The worse EMR I have used. "

What do you like best?

The worst emr I have used

I would not recommend this Emr

What do you dislike?

Crashes weekly.

Not intuitive.

Cumbersome.

Too many pages to click through to complete a chart

Hard to find labs.

What business problems are you solving with the product? What benefits have you realized?

Once you get the hang of it — takes a long time— there are still areas you don’t know.

Could be worse. Could crash every day.

Centricity review by User
User
Validated Reviewer
Review Source

"Great scheduling tool!"

What do you like best?

I like all the different features available and how it integrates with our other softwares.

What do you dislike?

It crashes sometimes which is not the best thing when you are trying to access information.

What business problems are you solving with the product? What benefits have you realized?

We are scheduling with ease and can easily find the source of how an appointment was created as it is stamped by time and user.

Centricity review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"a mixed blessing"

What do you like best?

It is a through EHR, easily to click through. E-prescribing is pretty inituitive.

What do you dislike?

Coding and billing clunky too many dropdowns. no portal product with our version

Recommendations to others considering the product

i think there are better EHRs out there.

What business problems are you solving with the product? What benefits have you realized?

I work at a large practice. We are trying to net work with another clinic in another part of the state. In addition we have linked with The Alliance of Chicago.. So things the management is trying to solve and not always successful

Centricity review by User
User
Validated Reviewer
Review Source

"Efficient "

What do you like best?

Scheduling made easy, keeping track of appointments is easy

What do you dislike?

There are about 10 steps to just do something as simple as print a balance from an account, freezes regularly, not easy to learn

What business problems are you solving with the product? What benefits have you realized?

Health care scheduling

Centricity review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Customization"

What do you like best?

The capability to customize the system to work with our clinic, team members and patients

What do you dislike?

Delay in resolutions to cases or requests

What business problems are you solving with the product? What benefits have you realized?

CQR Configuration for MIPS scoring, new prescription module and workflows

Centricity review by Administrator in Medical Practice
Administrator in Medical Practice
Validated Reviewer
Review Source

"CPS 12 Review"

What do you like best?

Customizability of clinical content (CQIC, etc.)

What do you dislike?

Antequated software platform/UI

Difficult to customize the layout + look and feel

What business problems are you solving with the product? What benefits have you realized?

Integrating dental and EMR platforms

Using Centricity EDI to streamline billing

Centricity review by User
User
Validated Reviewer
Review Source

"easy to work with, user friendly"

What do you like best?

The ease of use, it's intuitive and reliable

What do you dislike?

graphics could be better, printed reports are a little hard to get through

What business problems are you solving with the product? What benefits have you realized?

monitoring

Centricity review by Maryam S.
Maryam S.
Validated Reviewer
Review Source

"This review is for PACS by Centricity"

What do you like best?

Specialized tools to enhance physician productivity such as 2D, MIP/MPR, 3D, native mammography and advanced applications for oncology, angiography, cardiology, and neurology. Real-time worklists to help balance case load.

Real-time exam statuses that prioritize urgent cases. Allows for radiologist collaboration through Android/Apple device. Easy integration to 3rd party dictation systems. EMR integration providing real-time access to the continuity of care during interpretation. Standards-based architecture supporting DICOM, HL-7, IHE and XDS.

What do you dislike?

The installation and maintenance of a hospital-wide PACS is expensive. The hospital needs to maintain a secondary backup system in the event the PACS experience system-wide failure. A backup system does not just provide backup storage to films. It should also provide temporary filming services through the hospital. In addition, the hospital needs to hire several IT engineers to work on-site. These engineers deal with any daily problems such as workstation malfunctions as quickly as possible. They are also responsible for monitoring the servers, network activities, and issuing any backup plans in case of system failures.

A digitized medical image typically takes up several tens of megabytes and several seconds for transmission over the network. During peak hours of operation, the transmission activity of electronic films can be very high. This easily leads to network congestion. At our institution, PACS is completely down one day a month which leads to frustration for the radiologist (increased read out load when system finally comes on), clinician (they need the images and reports to make decisions), and patients.

Recommendations to others considering the product

Working at three institutions with three different types of image processing software, Centricity ensures less frustration, better navigation, and improved image interpretation.

Kate from G2 Crowd

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