Centricity Practice Solution

(50)
3.6 out of 5 stars

GE Centricity EMR offers physician offices an ambulatory EMR that integrateswell with revenue cycle, patient management, and practice management solutions.

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Centricity review by <span>Bill H.</span>
Bill H.
Validated Reviewer
Verified Current User
Review Source

"GE Healthcare Centricity Practice Solutions Review - OB/GYN Practice"

What do you like best?

My passion lies within the revenue cycle arena. With this in mind, I am pleased with the process of getting encounters through the system and paid. The scheduling component is very good, easy to setup and use. Centricity Analytics is also my best friend. I want to be able to run reports on various elements and this application allows me to do so. The patient portal is excellent too. Easy to use for patients. We also have online bill pay and many other modern features.

What do you dislike?

The greatest issue is the fact that we are not on a cloud based system that would allow for more abilities with the web and interfacing. It is coming soon with Project Northstar but it can't get here fast enough. I believe there is still room for improvement when it comes to form utilization and workflow processes.

What business problems are you solving with the product? What benefits have you realized?

The product is fully functional for any medical practice. It has all the components to be compliant with the ONC and other regulatory processes.

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Centricity review by <span>R Todd L.</span>
R Todd L.
Validated Reviewer
Verified Current User
Review Source

"GE Centricity CPS & EMR"

What do you like best?

The system works. In 6 years the amount of downtime is probably 6 hours. I have worked on or consulted with over 10 PM systems and GE is one of the best. There are some problems and preferences that I have or that are orthopedic specific that we could improve on, but there are some sacrifices that must be made or are just quirks of me.

What do you dislike?

I dislike that in many of the data entry field areas (payments, charge entry, etc.) that you cannot do a heads down data entry without using the mouse. This slows done the process for fast keying of data, along with the fact there is inconsistency as to when you tab vs when you use the arrow keys to move fields. There needs to be a better method for viewing patient payments in the Billing/Financial screens and seeing how many statements have been sent out to a patient. The Reports have a lot to be desired and are almost worthless, so we outsource a monthly data dump to a 3rd party to get very effective reporting. The scheduler setup functionality needs a MAJOR overhaul...once setup its fine...but with multiple providers & locations & service types that change frequently it is an overly difficult process to make even the simplest change.

Recommendations to others considering the product

Would recommend as a good solid solution for a mid to large sized practice.

What business problems are you solving with the product? What benefits have you realized?

Centricity helps us bill & chart patient care. We are able to manage our business with a normal number of employees. The ability to create forms & workflows & integrate with 3rd party solutions that benefit our practice or specialty operation is very useful. I like that it plays well with others.

What Medical Practice Management solution do you use?

Thanks for letting us know!
Centricity review by <span>Ernie T.</span>
Ernie T.
Validated Reviewer
Verified Current User
Review Source

"GE Centricity user for a long time and still happy with it."

What do you like best?

The system is very flexible in how you can use it. It allows you to tailor the experience to your clinic and not to a boilerplate template that other EMR's use.

What do you dislike?

Sometimes the best thing is also the worse thing. It can be confusing how to do things in the system unless you have a great training policy to make sure that end users are using the system in the way that your practice wants it to be done.

Recommendations to others considering the product

Centricity is a great product out of the box and you can make it even better by being able to configure it and make it work for your clinic. I have used it with over 20 different specialities and it worked great with all of them.

What business problems are you solving with the product? What benefits have you realized?

We use the system for a variety of things, such as Research, Patient Treatment, Financial data and employee productivity. We have been able to collect and process thousands of patients for a clinical research database that helps us better treat our current patients by being able to see what treatments are showing the best results.

Centricity review by <span>Deb M.</span>
Deb M.
Validated Reviewer
Verified Current User
Review Source

"Centricity Practice Solutions (CPS) is the right solution for our practice. "

What do you like best?

Centricity Practice Solutions or CPS has provided us with a platform for a vertical build. It has seamless interoperability. It is a flexible system that allows you to develop the workflow that works for your practice. Our EMR and PM are connected. We do not need to have so many add on products -- such as superbill for capturing our office charges. Yet, the system allows us to add on products to automate many processes. The system continues to allow us to use progressive technology, such as capturing patient histories, and faxing office notes out every night to PCPs. Centricity EMR has greatly increased the practice productivity and assist the physicians in providing quality office care.

What do you dislike?

In order for a system to be flexible it can be complicated. People want out of the box solutions for complex medical practices and that just doesn't work. When I talk to someone who is complaining they have not set something up correctly. We spent the time and resources to build a workflow that works. The end result is we see more patients with much better documentation. But to build that custom workflow took time and money. End results we have a product our providers and staff like. One item we don't like is how spell check works on the system, we think this could be improved.

Recommendations to others considering the product

Other systems may look cheaper but you end up having to pay others to what you can do in this ystem

What business problems are you solving with the product? What benefits have you realized?

Our Account Receivables are outstanding, we break every benchmark and have very high results. Business problems like tracking with plan need a authorization, insuring the insurance verification is completed, posting payments quickly and identifying underpayments. On the Clinical side the system has observation terms which allows us to track data. Observation terms is a very powerful tool that allows us to not only be more productive but able to produce outcome results.

Centricity review by <span>Michelle Y.</span>
Michelle Y.
Validated Reviewer
Verified Current User
Review Source

"CPS "

What do you like best?

CPS can be as complex or as simple as you would like. We are a high technology driven office. With CPS and GE support we are able to interface many different aspects of our office, from front desk check in pads (Phreesia), to processing CLIA waived laboratory tests (AlereI), we've got it all interfaced and are extremely happy.

What do you dislike?

I love the user group meetings, with the CHUG (Centricity Users Group meeting) being my favorite. Centricity LIve, has all the GE solutions in one place, but can get overwhelming with all of the products together at one time.

Recommendations to others considering the product

Centricity is always looking to the future. With Project Northstar coming in the future, I know Centricity will be taking us to even higher steps.

What business problems are you solving with the product? What benefits have you realized?

There is not one software that can customize to each individual clinic needs. With CPS they have partnered with several businesses that offer direct interfaces to allow you the options to customize your experience to gain the upmost efficiency in the office possible. Mastering the patient flow became possible for us by allowing our unique floor plan to utilize different programs to make us quality driven while being fast, efficient and offering our patients the best possible healthcare in a modern setting.

Centricity review by <span>Andrew C.</span>
Andrew C.
Validated Reviewer
Verified Current User
Review Source

"Smooth, Intuitive Practice Management"

What do you like best?

What I like best is that you can have multiple components up at once (schedule, patient registration info, billing tickets, etc. That way you can work on one thing and keep a previous window up if you are in the middle of something.

What do you dislike?

I have mixed feelings about Centricity turning into a cloud based system that requires you to log into the client portal on a browser. I hope this will have the same ease of access as the server-based PM

On the flip side, it sounds like the Centricity cloud interface is going to have an updated look and feel.

What business problems are you solving with the product? What benefits have you realized?

We have a large volume of patients making appointment with us. We have benefited from the simple intuitive interface that Centricity has.

Kate from G2 Crowd

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