What do you like best?
The sales and support staff seem to really care about customers. The Dedicated Cloud Compute and Public Cloud environments have been rock stable. Architect stays with customers even after go-live. The architect we have is very good and knows how to get things done.
What do you dislike?
There is still a traditional telecommunications mindset with certain groups and people. There are knowledge gaps in certain support areas. We had a long standing occasional database issue that took forever to figure out. However, they did stay with it and work with us on it. Microsoft recently increased the costs for SQL server. CenturyLink took the opportunity to raise the rate by an additional 35% above what Microsoft is charging them. However, CenturyLink is working with us on a alternate solution for the cloud database that will actually lower the cost. The question is, why weren't we on an alternate solution to begin with. In conclusion, you have to keep an eye out on your costs and your best interest.
Recommendations to others considering the product
CenturyLink is eager for business in the competitive cloud market. Make sure you get the right architect, which we did, and make sure the deliverables are correct. You also have to be patient with CenturyLink as I stated earlier they still act like a traditional telecommunications company at times.
What business problems are you solving with the product? What benefits have you realized?
CenturyLink hosts our company E-Commerce platform, both production on the Dedicated Cloud Compute and or Disaster Recovery on the Public Cloud.