CenturyLink Contact Center

3.7
(3)

CenturyLink Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience.

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CenturyLink Contact Center Reviews

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CenturyLink review by Administrator in Retail
Administrator in Retail
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Verified Current User
Review Source

"A Telecom for mid to small companies"

What do you like best?

The I V R configuration and call routing using tools like E Z Route makes certain call center tasks very easy to complete, specially when call traffic needs to be allocated to different group of trunks on holidays.

What do you dislike?

Sometime the historical call data is inaccurate and it seems like CenturyLink has ridiculous amount of teams / groups that seem not communicate very efficiently when an issue occurs, this causes the resolution time to be extraordinary long.

Recommendations to others considering the product

If your company is small to medium size in call you'll do fine with them. For companies with more than 3000 toll free numbers it can be a little challenging to manage because their tools are a bit outdated

What business problems are you solving with the product? What benefits have you realized?

The main benefit it offers to us is the ability to handle call traffic allocation with efficacy.

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CenturyLink review by Consultant in Financial Services
Consultant in Financial Services
Validated Reviewer
Verified Current User
Review Source

"TCOM assistance for financial institution"

What do you like best?

Several solutions available to meet changing needs.

What do you dislike?

POS Customer Service could use some enhancements

Recommendations to others considering the product

Review all solutions - try to bundle changes together.

Avoid changing one communication medium at a time.

What business problems are you solving with the product? What benefits have you realized?

Recently changed TCOM providers for all locations

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
CenturyLink review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Review Source

"Centurylink Contact Centers"

What do you like best?

This is a great easy start up if you would like a call center for your business.

What do you dislike?

not seeing in person the people my customers talk to

What business problems are you solving with the product? What benefits have you realized?

returns

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