CenturyLink Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience.
The I V R configuration and call routing using tools like E Z Route makes certain call center tasks very easy to complete, specially when call traffic needs to be allocated to different group of trunks on holidays.
What do you dislike?
Sometime the historical call data is inaccurate and it seems like CenturyLink has ridiculous amount of teams / groups that seem not communicate very efficiently when an issue occurs, this causes the resolution time to be extraordinary long.
Recommendations to others considering the product
If your company is small to medium size in call you'll do fine with them. For companies with more than 3000 toll free numbers it can be a little challenging to manage because their tools are a bit outdated
What business problems are you solving with the product? What benefits have you realized?
The main benefit it offers to us is the ability to handle call traffic allocation with efficacy.
* We monitor all CenturyLink Contact Center reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.