Changepoint

(8)
2.3 out of 5 stars

Compuware Changepoint is an industry leading provider of Professional Services Automation (PSA) and Project Portfolio Management (PPM) solutions

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Changepoint review by <span>Mitchell D.</span>
Mitchell D.
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Verified Current User
Invitation from G2 Crowd
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We use Changepoint for weekly logging of our project hours.

What do you like best?

I like the speed of Changepoint. I can quickly navigate, edit and make changes to my logging.

What do you dislike?

I dislike the ability to edit my hours after submitted. We have a deadline with our workplace for submission. That time should then be input to lock us out of edits after that time. Not after submission.

What business problems are you solving with the product? What benefits have you realized?

We are solving for accountability on our projects. We can quickly account for hours worked on a particular project or task.

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Changepoint review by <span>Rob B.</span>
Rob B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Like going back in time

What do you like best?

Changepoint is feature rich and covers the core requirements of a Professional Services firm. It's all there, somewhere, and once you learn the product its more than capable. If your looking to cover all the bases Changepoint will do that for you. We managed to get around many of the limitations and get what we needed from the product but it wasn't easy.

What do you dislike?

The user interface is dated, inconsistent and buggy. Users find the product cumbersome and there a re a number of features that behave in unexpected ways. We developed workarounds and created a lot of our own reporting to counter the issues around the Report Builder.

The user is presented with a myriad of fields to achieve simple tasks and while there is an ability to customize this the effort required outweighs the benefits. Attention to an improved user experience around time and expense entry and the project control features would improve the product considerably.

The underlying data model makes reporting with other tools difficult and the Cognos layer provided suffers from many of the same issues. We got what we needed eventually and knew what to trust and what not too. Performance suffered from time to time and some of the reporting was slow as a consequence.

Recommendations to others considering the product

Look hard at the User Interface and ask your heavy users to trial it. From Consultant to Project and Program Management and onto Executive levels.

What business problems are you solving with the product? What benefits have you realized?

Professional Services Management. Projects, resources, expenses, billing, the core of a Professional Services operation.

What Professional Services Automation solution do you use?

Thanks for letting us know!
Changepoint review by <span>Mike J.</span>
Mike J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Changepoint PSA

What do you like best?

Not much, but we needed an integrated project financials and timecard/ expense system a long time ago. We're now replacing it.

What do you dislike?

Lacks resource management capabilities to match supply (consultants) to demand (opportunities). Mobile is a nasty experience in our implementation. We built custom UI for mobile. Requires far too many non-billable resources to help manage data between CRM system and financial system. No self service capabilities for customers and project managers. Integration APIs do not work well. We had to re-write many of them to get data out of CP to other systems.

What business problems are you solving with the product? What benefits have you realized?

Basic Professional services requirements for IT business and IT consulting company. We out grew the solution.

Changepoint review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Customized ChangePoint: Gets the job done for Professional Services

What do you like best?

ChangePoint simply got the job done. Once you learned about some of the quick tips/tricks, you could quickly maneuver through the

ChangePoint is responsive - even when VPNing.

What do you dislike?

Forewarning: this was implemented ~10 years ago.

The interface is lacking, takes you back to 90's IT era.

The Skills section is a bit nasty to maneuver through, with a classic tree view.

Recommendations to others considering the product

For those implementing a similar, old-school implementation of ChangePoint, understand that the new wave of users that expects more from their UX will not be impressed.

What business problems are you solving with the product? What benefits have you realized?

The business problems I'm solving as it pertains to ChangePoint are simply entering my T&E, looking up how much PTO I have remaining, and entering my skills into the Skill Repository.

Changepoint review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Frustrating at Times

What do you like best?

SaaS offering has fast response time by the support team when the system isn't responsive. Generally if there has been an issue with the performance of the hosted solution, it's been caused by one of our users running a report which was poorly designed; the outages are not Changepoint's fault but they respond instantly and remedy the issue.

What do you dislike?

Software can be very confusing to use and we have compatibility issues due to our corporation mandating which version of browsers we must use. Often we will have an upgrade of our browsers forced on us and learn that the Changepoint application has an issue. Instructions from Changepoint are to switch browsers, which we cannot do due to lack of control over our desktop software and settings.

Recommendations to others considering the product

Try to customize as little as possible and use the software exactly as Changepoint wants. Otherwise, the out-of-box reports will be useless. Documentation is only for where to click vs what's going on in the background and the ramifications of a click. Understanding the best practices is key and to do that, you must dedicate significant time and budget to work with a consultant experienced with Changepoint. Document everything you expect from your users and hide the clutter / features you aren't using. Expect maddening bugs - nothing is as simple as it seems, and don't work around the bugs, ask Changepoint for the proper approach for a workaround.

What business problems are you solving with the product? What benefits have you realized?

Revenue and resource forecasting are our prime reasons for using Changepoint. We now can generate real-time views of our practice's health, though keeping the data up to date in Changepoint can be frustrating due to the complexity of the product and the various nuances needed to support 100+ people using software with poor documentation.

Changepoint review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Awful UX

What do you like best?

Not much - this is a poor quality tool for a modern business

What do you dislike?

Drop down interface is not intuitive, and the expense reporting has way too many steps and fails often.

What business problems are you solving with the product? What benefits have you realized?

Time tracking for a consultancy and expense reporting. We are actively looking for something else.

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