What do you like best?
Changepoint is feature rich and covers the core requirements of a Professional Services firm. It's all there, somewhere, and once you learn the product its more than capable. If your looking to cover all the bases Changepoint will do that for you. We managed to get around many of the limitations and get what we needed from the product but it wasn't easy.
What do you dislike?
The user interface is dated, inconsistent and buggy. Users find the product cumbersome and there a re a number of features that behave in unexpected ways. We developed workarounds and created a lot of our own reporting to counter the issues around the Report Builder.
The user is presented with a myriad of fields to achieve simple tasks and while there is an ability to customize this the effort required outweighs the benefits. Attention to an improved user experience around time and expense entry and the project control features would improve the product considerably.
The underlying data model makes reporting with other tools difficult and the Cognos layer provided suffers from many of the same issues. We got what we needed eventually and knew what to trust and what not too. Performance suffered from time to time and some of the reporting was slow as a consequence.
Recommendations to others considering the product
Look hard at the User Interface and ask your heavy users to trial it. From Consultant to Project and Program Management and onto Executive levels.
What business problems are you solving with the product? What benefits have you realized?
Professional Services Management. Projects, resources, expenses, billing, the core of a Professional Services operation.