ChannelAdvisor

(29)
4.1 out of 5 stars

ChannelAdvisor offers the total package for retailers. With a unique blend of best-in-class technology and world-class managed services expertise, we make it easy for retailers to master the challenge of connecting with consumers.

Work for ChannelAdvisor?

Learning about ChannelAdvisor?

We can help you find the solution that fits you best.

ChannelAdvisor Reviews

Ask ChannelAdvisor a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
Ratings
Company Size
User Role
User Industry
Showing 29 ChannelAdvisor reviews
LinkedIn Connections
ChannelAdvisor review by <span>Sherif M.</span>
Sherif M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great Platform! Has been a Catalyst to our significant sales growth

What do you like best?

Channel Advisor has exceeded our expectations in every way possible. The scalibility of the platform is tremendous. We have hundreds of thousands of products loaded and published to marketplaces. The ease of launching in new marketplaces is also great. We are now selling on Amazon, Walmart, eBay and NewEgg from one platform. Has reduced a significant amount of manual work and freed us to focus on growing the business! The Channel Advisor team is also amazing to work with. They have supported our growth and are a true partner.

What do you dislike?

The cost of CA is a tier 1 solution which is definitely an investment. But with a tier 1 solution comes major features and scale.

Recommendations to others considering the product

Take the time to learn the platform and own the success of the implementation.

What business problems are you solving with the product? What benefits have you realized?

Increasing our presence in multiple online marketplaces. Significantly increasing our product count.

Sign in to G2 Crowd to see what your connections have to say about ChannelAdvisor
Headshots
ChannelAdvisor review by User
User
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great experience with Channel Advisor

What do you like best?

We've had a really good experience with our strategy manager. We have weekly calls to review performance and strategy for the week ahead, but she manages the day to day operations for us.

What do you dislike?

We've had some issues with our product feed and revenue reporting showing accurately. I wouldn't necessarily say this is the fault of Channel Advisor as any software is bound to have issues.

What business problems are you solving with the product? What benefits have you realized?

We use ChannelAdvisor for our keywords campaign, CSE shopping, and marketplace shopping. Our keywords campaign is one of our biggest revenue drivers and we have been seeing an increase for the past three years. I have to give full credit to our account manager for her efforts, and we are in the process of getting a new account manager which will be very telling to us about the success of this program.

What E-Commerce Tools solution do you use?

Thanks for letting us know!
ChannelAdvisor review by <span>Jennifer P.</span>
Jennifer P.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Long-time customer, long-term relationship

What do you like best?

My favorite thing about working with Channel Advisor is the relationship I have with our Campaign Manager. We have had several over the years and they have all been excellent. They balance a serious focus on ROI and campaign growth with your specific business goals. They are highly reliable and transparent on actions and dollars. They are incredibly responsive to issues, questions, and have provided a good education for my team over the years as well. Channel Advisor will give you what is really an agency-like, white glove experience for marketing teams that don't have the time or experience to manage Shopping campaigns on a daily basis. We have been clients for over 10 years.

What do you dislike?

The cost is on the high side. However, if you don't have the internal resources to dedicate, they provide a great convenience and easy relationship. They will let you be as involved or uninvolved as you need to be and can be trusted to make good decisions.

Recommendations to others considering the product

A relationship with Channel Advisor feels very personal- your Campaign Manager is dedicated to your success and accessible at any time. If something breaks, they fix it. If something is weird with your data feed, they get to the bottom of it. If you are not a Digital Marketing expert, they will patiently teach you.

If you want to hand off Shopping campaigns and not have to worry about them, Channel Advisor is a great investment. If you are highly involved in Shopping campaigns and don't want to give that up, it may not be worth the price tag.

What business problems are you solving with the product? What benefits have you realized?

Lack of internal expertise and resources to dedicate specifically to Shopping campaigns. We have a consultant that manages AdWords for our team, but Shopping is requires a slightly different level of experience managing data, product catalogs, etc. Our Campaign Manager has excellent relationships with the different websites and services that we would never have time to cultivate. We have seen consistent year on year growth on our return from Shopping campaigns due to Channel Advisor.

ChannelAdvisor review by <span>James A.</span>
James A.
Validated Reviewer
Organic
Reviewed On

Educational and Inspirational

What do you like best?

The seamless access to multiple marketplaces and the ability to unify those marketplaces into one user-friendly platform.

What do you dislike?

No phone support, however, the SSC does a great job in routing your specific question to the appropriate department and most questions are answered very quickly.

Recommendations to others considering the product

Give it time. It's not going to happen overnight, and most of the success depends on you. Trying to do this yourself will be almost impossible. The channeladvisor team are experts in this arena and continue to offer exclusive benefits by being a channeladvisor customer. The benefits from just attending Catalyst have led to lasting relationships that make resolving issues faster and easier. Network. Talk to people. Be curious. But do not think that channeladvisor has solved all your problems. You will still have problems, and you always will with or without channeladvisor, but at least you have a team in your corner when problems do arise that can assist you and get you back on track quickly. ChannelAdvisor has been an integral part of our success and continues to be everyday.

What business problems are you solving with the product? What benefits have you realized?

Marketplace integrations issues have been solved from simply meeting the right person. This year, we were able to meet with the proper rep and she's already put us in touch with an account manager. Last year, we listened to marketplace trends and channeladvisor recommendations and made an educated decision which has resulted in a substantial increase in sales.

ChannelAdvisor review by <span>Cory A.</span>
Cory A.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Fantastic e-commerce technology!

What do you like best?

The flexibility of the data feeds and how you can automatically have your data transformed as it is being sent out to multiple channels simultaneously.

What do you dislike?

I have no dislikes that come to mind. The system is so flexible that we can almost always find a way to solve a problem if it comes up.

What business problems are you solving with the product? What benefits have you realized?

We love ChannelAdvisor. We have been using them for 10 years and it would be very difficult for us to do business efficiently without their software. Their system allow us to transform data in almost infinite ways to match any data feed specification. The integrations to different platforms such as Amazon and ebay is next to none. We also use them to transfer inventory data and sales data back and forth to our website platform. Life would be rough without them.

ChannelAdvisor review by <span>Abdul A.</span>
Abdul A.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Worth Your Money!!!

What do you like best?

Great system for anyone trying to expand their business. I honestly Do not know how I could have managed expanding my business with ChannelAdvisor. I would recommend to anyone and everyone, you will not be disappointed with ChannelAdvisor. I love how super easy it is to upload products on different channels.You do it with literally two or three clicks. Then your whole catalog is uploaded.

What do you dislike?

Maybe they can make uploading images a little easier.

Recommendations to others considering the product

Channel Advisor is the way to go. Forget all the others. ChannelAdvisor is a one stop shop and its super easy to integrate with. I literally integrated with 5 different market places in one week. If it wasn't for ChannelAdvisor, it would've taken about 5 months to integrate. This is by far the best choice to make.

What business problems are you solving with the product? What benefits have you realized?

None

Kate avatar
Kate from G2 Crowd

Learning about ChannelAdvisor?

I can help.
* We monitor all ChannelAdvisor reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.