- The ability to be independent of Payment Gateway is a huge benefit. So down the road it is easy to move to a Payment provider with lower fees without having to disrupt existing recurring payments and renewals. This is because Credit Card information is stored fully encrypted in SalesForce, and Chargent passes the information as needed to the Payment Gateway. With other products CC data is often left with the Payment provider leading to disruption should you decide to move.
- The product provides a flexible range of payment schedules to suit just about any payment scenario, and includes open ended and time limited payments.
- Because you keep control of credit card details, it is easy to report on expiring CC's and manage CC reminder communications, so you don't lose a customer through expiration.
Customer support & service is superb. Response is prompt and knowlegable. Documentation is clear. I found them as patient and helpful with advanced configuration questions as with basic end user questions. Since payments are mission critical, responsive support is very important.
Would like Chargent to offer a simple OOB web-form integration package. Web integration can be done currently with VF and the native SF API. For small organizations without Development resources, something pre-packaged would be helpful.
Fundraising campaign utilizing high-volume, small, open-ended recurring payments. Very cost-effective tool for the job.