Chartbeat

(18)
4.1 out of 5 stars

Chartbeat analytics is a real-time performance analytics tool. Control the story, track a product launch, or exploit an opportunity as it happens.

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Showing 18 Chartbeat reviews
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Chartbeat review by Emma C.
Emma C.
Validated Reviewer
Verified Current User
Review Source

"Awesome feed of real-time traffic on your site"

What do you like best?

I love that I can see which pages users are currently viewing. It's like I'm a cyber-stalker for my own website. I don't know if there's another company like Chartbeat. If there is, I haven't heard of it. Where traffic is coming from as well as engaged time are both hugely-important to us, so it's great that those are both Chartbeat options. Plus, the UI is extremely easy to use. It's like one page. Can't get much clearer.

What do you dislike?

Social stats on the right side of the page are fine, but we don't really care about any of that since we do all of our social scheduling and monitoring through another tool. I do think that Chartbeat could do a little more for us. It's a super-simple interface (I'm not complaining--I'd rather it be simple than clunky and confusing), but it's just that--a really simple tool. Nothing mind-blowing or earth-shattering.

Recommendations to others considering the product

It's really simple. If you don't have a hugely-trafficked site, you probably don't have any use for it. You can probably reach your goals through Omniture or another tracking tool that doesn't give you real-time data.

What business problems are you solving with the product? What benefits have you realized?

When we see that pages are spiking, we immediately promote on social to give them another boost. We've also tried to use the insights we're getting from Chartbeat to guide our daily editorial workflow, but since things are constantly changing, we don't rely too much on such a fluctuating tool.

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Chartbeat review by Andrew D.
Andrew D.
Validated Reviewer
Verified Current User
Review Source

"Chartbeat provides a live look at the traffic on your website."

What do you like best?

The live look at traffic across all our sites. You can have more than one site and the count is much more accurate than Google Analytics.

What do you dislike?

The pricing model regarding the number of people chartbeat will track. You only can live track up to an amount thats based on your account type. If you hit that amount then you either need to upgrade your account or shift units to another domain but I wish it would all a "burstable" option because then we don't have the metrics for that time period

Recommendations to others considering the product

If you're hesitant, just give it shot for awhile. Its totally worth it. Especially when you have a sudden spike in traffic and you just see that needle go all the way to the right. :)

What business problems are you solving with the product? What benefits have you realized?

The struggle to know how many people are on your site and having that information in real time is something that can't be undervalued. It lets you know what resources you need.

What Digital Analytics solution do you use?

Thanks for letting us know!
Chartbeat review by Erin O.
Erin O.
Validated Reviewer
Verified Current User
Review Source

"Perfect solution for gathering real-time data"

What do you like best?

A great solution for a news/media site that needs a constant stream of real-time data. Provides platform specific tracking and also include geographical targets. We can tell how our stories are doing at any time of the day.

What do you dislike?

Not a great for tracking campaigns and doesn't provide much historical data. Would like the option to export CSVs or excel files.

Recommendations to others considering the product

Take advantage of the CB report builder. You can identify the articles that have performed the strongest by referre type, device and by category.

What business problems are you solving with the product? What benefits have you realized?

We are tracking our news stories in real time. We have realized that certain categories generate a higher active engaged time per story. It is enormously helpful in decided what time of content to post at what time.

Chartbeat review by Administrator
Administrator
Validated Reviewer
Review Source

"Really Great Insights Tool for Publishers"

What do you like best?

Chartbeat tries to dispense with traditional often misleading metrics like pageviews, instead measuring how engaged users are with content.

What do you dislike?

Although they've made strides here, the tool is still heavily weighted towards real-time insights, which works great for big media organizations, but not as helpful for smaller brands with less users.

Recommendations to others considering the product

This is a really great tool for editorial teams - and much less expensive than enterprise web analytics solutions. My suggestion is - if you take the plunge - that you commit to the data Chartbeat provides for editorial insight, rather than trying to use Chartbeat alongside another traditional web analytics tool.

What business problems are you solving with the product? What benefits have you realized?

We're trying to provide our editorial teams with insight into what content is resonating with their audience. We immediately realized what Chartbeat flags as our most popular content is vastly different - and more insightful - than the content our traditional web analytics tools shows us is most popular.

Chartbeat review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Verified Current User
Review Source

"If you are making content to hook the news or social cycle use ChartBeat"

What do you like best?

Almost instantaneous installation on our enterprise size news server grid.

Our staff loved the up to the moment traffic feedback. We loved seeing how our traffic grew and moved through out our content each day with the intuitive dash board. For our News group Chartbeat really filled a gap in reporting.

What do you dislike?

We had hoped at the time to use data from Chartbeat like an API to drive displays of popular content on the site but they didn't have an accessible API at the time. This also didn't seem to be a priority or on their future road map.

Recommendations to others considering the product

If you even have a simple interest try the free intro level and see all the have to offer.

What business problems are you solving with the product? What benefits have you realized?

Once we grew so large that GA would only show us traffic stats on the following day we needed a tool that helped us make traffic and content decision based on our current traffic. Chartbeat was a perfect fit.

Chartbeat review by Anja M.
Anja M.
Validated Reviewer
Verified Current User
Review Source

"Chartbeat real time web analytics dashboard"

What do you like best?

It's easy to implement the code, and set up a simple dashboard to show your website traffic in real time. Very useful for content creators and website owners to spot the traffic behaviour and track campaigns in real time.

Email notifications about a website downtime come handy too to react right away.

What do you dislike?

Sometimes numbers wouldn't refresh for no reason and the login page was not working. We were also struggling with the administration part - only have one person accessing the tool. However their support is very responsive and kind.

What business problems are you solving with the product? What benefits have you realized?

Online traffic reporting, reporting by location, content and campaign tracking.

Chartbeat review by Antonio R.
Antonio R.
Validated Reviewer
Verified Current User
Review Source

"Best real time tool for masive sites"

What do you like best?

It provides a very basic and focused dashboard with real time information about what visitors are doing on your site, which is basic in a massive site like a media outlet.

What do you dislike?

Historic reports don't have enough KPIs for reports and advanced analysis.

What business problems are you solving with the product? What benefits have you realized?

We can make better decisions in real time in order to share our articles on social media and to configure our home page with the most relevant news.

Chartbeat review by User in Sports
User in Sports
Validated Reviewer
Verified Current User
Review Source

"Director, Digital Analytics"

What do you like best?

This is the first real good software tool out there that lets you see what your real-time analytics look like on your website, and what content is trending hot or cold (via heat map).

What do you dislike?

Not having the ability to go back and look at historical data further back than 30 days

What business problems are you solving with the product? What benefits have you realized?

We now have the ability to look at real-time data that refreshes every 5 seconds and can move around content on our homepage based off of what's getting click-on the most or not at all.

Chartbeat review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Good for real-time site data"

What do you like best?

The drill-down of the web traffic is really what makes this product for me. I love looking at where the traffic was coming from and how it ebbed and flowed in real time. It was great for when you had a trending piece or content that was performing particularly well to see who was reading it and where they were coming from. It's also great for finding out how people got to your site.

What do you dislike?

There were times when it stalled and didn't update as quickly as it should have, but support was great about helping us fix that.

Recommendations to others considering the product

Chartbeat and its employees are great at helping you further understand the platform. When I was getting started, they had multiple webinars to get you up and running and teaching you quick and dirty tips and tricks.

What business problems are you solving with the product? What benefits have you realized?

Looking for website analytics and data to better inform publishing strategies.

Chartbeat review by User in Publishing
User in Publishing
Validated Reviewer
Verified Current User
Review Source

"Can't beat Chartbeat"

What do you like best?

Clean UI makes it easy to see where all our traffic is coming from. Highly beneficial for videos and articles that go viral.

What do you dislike?

More historical data options could be beneficial. Would like more depth on tracking, and the ability to download exportable reports (my account does not let me do this).

What business problems are you solving with the product? What benefits have you realized?

Able to easily identify if a video or article is going viral on social media.

Chartbeat review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Useful for Real Time Alerts"

What do you like best?

Chartbeat provides us real-time alerts when there are shifts in traffic trends across the site. Having these alerts delivered via email to the broader team is useful because it makes sure there's attention on a developing trend that could be positive or negative

What do you dislike?

What Chartbeat offers we also receive from a variety of other partners & platforms, so there's significant overlap at times

What business problems are you solving with the product? What benefits have you realized?

It's been most useful for pinpointing traffic fluctuations in real time, especially on key sales days.

Chartbeat review by Sharon K.
Sharon K.
Validated Reviewer
Verified Current User
Review Source

"Chartbeat"

What do you like best?

It gives real time content usage in a visual way. Not too complicated.

What do you dislike?

As with all tools, it isn't just login and everything is fine. There are some implementation requirements - and we all know that depends on whoever is involved with implementing and good structure. All the various metrics do need to be researched and understood, etc. I've sat in their webinars and there was some confusion on, e.g., traffic sources and where e-mail traffic came from - is it really from e-mails, what is direct, etc.

Recommendations to others considering the product

Check implementation and metrics with other resources, e.g., Omniture/Google Analytics, to see if in line with metrics shown there.

What business problems are you solving with the product? What benefits have you realized?

Editorial has real time access to content/articles traffic volume and can swap out as needed.

Chartbeat review by Executive Sponsor in Marketing and Advertising
Executive Sponsor in Marketing and Advertising
Validated Reviewer
Review Source

"Solid analytics for content marketing"

What do you like best?

Beautiful graphs built in Wordpress dashboard that everyone has access to. Having built in analytics really helps the team see the impact of their writing. We used it to make sure we were hitting our traffic targets and it did a great job at it.

What do you dislike?

They charge based on people who have access. So if you want a team of 10 writers and yourself to see it, you have to pay for a bigger plan regardless of the traffic your site did.

Recommendations to others considering the product

Well worth it. We ended up using shared log in's so we wouldn't have to pay for a huge site when in reality are site was mid-sized. I'd give it a shot.

What business problems are you solving with the product? What benefits have you realized?

We had really aggressive goals for increasing traffic to our site and needed a simple way to show progress to our team. Chartbeat did just that.

Chartbeat review by User in Broadcast Media
User in Broadcast Media
Validated Reviewer
Verified Current User
Review Source

"A fantastic, innovative, new-wave tool to gather metrics and change the way we operate."

What do you like best?

The fact that it is completely customizable and evolves and transforms to fit our needs

What do you dislike?

Honestly, nothing -- perhaps because this is a new tool, I haven't fully figured out the negatives, but there are none so far!

What business problems are you solving with the product? What benefits have you realized?

Industry: Journalism: Deciphering what to cover, how to cover, how to reach out to our audience.

We have developed a true two-way communicative street in reaching our viewers, readers, listeners.

Chartbeat review by Russell F.
Russell F.
Validated Reviewer
Review Source

"Great Real Time Engagement Tool"

What do you like best?

It has a lot of data, gives me insights into what my community is doing, responding to and when and where they engage.

What do you dislike?

Performance on the website and some of the technical integration (not done by me though, to be fair)

Recommendations to others considering the product

Check out CrazyEgg too!

What business problems are you solving with the product? What benefits have you realized?

Knowing when our readers are active, being able to time releases of posts, when the majority of our readers are online. Maximizing engagement.

Chartbeat review by Michael P.
Michael P.
Validated Reviewer
Review Source

"Chartbeat use in journalism"

What do you like best?

The software made it easy to track page views, see where traffic is coming from, and keep track of trends

What do you dislike?

The system was pretty accurate, although at times it would freeze or not update

What business problems are you solving with the product? What benefits have you realized?

Keeping track of the readers and subscribers locations

Chartbeat review by Tom A.
Tom A.
Validated Reviewer
Review Source

"Chartbeat is a small app that packs a BIG punch"

What do you like best?

My favorite feature is the ability to setup SMS alerts when traffic events happen. It will tell you you have reached XXXX visits and you get an alert right away. Its super handy to keep track of site elements.

What do you dislike?

Probably that is just a real time tool - that is not bad, it is what it is.

Recommendations to others considering the product

Give it a shot - it is realtime data like you have never seen before.

What business problems are you solving with the product? What benefits have you realized?

The biggest thing is imact articles and posts have on the site as soon as they are published. You don't realize how the correctly timed post can be so powerful.

Chartbeat review by Adam C.
Adam C.
Validated Reviewer
Review Source

"Great service"

What do you like best?

Chartbeat is basically Google Analytics "Real-Time" on steroids with a really nice UI. I like that it allows you to get a really good picture of what's going on with your site in real time.

Also, their customer service is killer and they get back to really quickly.

What do you dislike?

No complaints

Recommendations to others considering the product

You can't for wrong for $10 a month with this service. Our whole team loves it.

Kate from G2 Crowd

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