Chartbeat

(18)
4.1 out of 5 stars

Chartbeat analytics is a real-time performance analytics tool. Control the story, track a product launch, or exploit an opportunity as it happens.

Work for Chartbeat?

Learning about Chartbeat?

We can help you find the solution that fits you best.

Compare Chartbeat to Similar Solutions

Chartbeat Reviews

Ask Chartbeat a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
Ratings
Company Size
User Role
User Industry
Showing 18 Chartbeat reviews
LinkedIn Connections
Chartbeat review by <span>Emma C.</span>
Emma C.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

I love that I can see which pages users are currently viewing. It's like I'm a cyber-stalker for my own website. I don't know if there's another company like Chartbeat. If there is, I haven't heard of it. Where traffic is coming from as well as engaged time are both hugely-important to us, so it's great that those are both Chartbeat options. Plus, the UI is extremely easy to use. It's like one page. Can't get much clearer.

What do you dislike?

Social stats on the right side of the page are fine, but we don't really care about any of that since we do all of our social scheduling and monitoring through another tool. I do think that Chartbeat could do a little more for us. It's a super-simple interface (I'm not complaining--I'd rather it be simple than clunky and confusing), but it's just that--a really simple tool. Nothing mind-blowing or earth-shattering.

Recommendations to others considering the product

It's really simple. If you don't have a hugely-trafficked site, you probably don't have any use for it. You can probably reach your goals through Omniture or another tracking tool that doesn't give you real-time data.

What business problems are you solving with the product? What benefits have you realized?

When we see that pages are spiking, we immediately promote on social to give them another boost. We've also tried to use the insights we're getting from Chartbeat to guide our daily editorial workflow, but since things are constantly changing, we don't rely too much on such a fluctuating tool.

0 of 0 found this helpful.
Helpful?
Sign in to G2 Crowd to see what your connections have to say about Chartbeat
Headshots
Chartbeat review by <span>Andrew D.</span>
Andrew D.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

The live look at traffic across all our sites. You can have more than one site and the count is much more accurate than Google Analytics.

What do you dislike?

The pricing model regarding the number of people chartbeat will track. You only can live track up to an amount thats based on your account type. If you hit that amount then you either need to upgrade your account or shift units to another domain but I wish it would all a "burstable" option because then we don't have the metrics for that time period

Recommendations to others considering the product

If you're hesitant, just give it shot for awhile. Its totally worth it. Especially when you have a sudden spike in traffic and you just see that needle go all the way to the right. :)

What business problems are you solving with the product? What benefits have you realized?

The struggle to know how many people are on your site and having that information in real time is something that can't be undervalued. It lets you know what resources you need.

0 of 0 found this helpful.
Helpful?

What Digital Analytics solution do you use?

Thanks for letting us know!
Chartbeat review by <span>Erin O.</span>
Erin O.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

A great solution for a news/media site that needs a constant stream of real-time data. Provides platform specific tracking and also include geographical targets. We can tell how our stories are doing at any time of the day.

What do you dislike?

Not a great for tracking campaigns and doesn't provide much historical data. Would like the option to export CSVs or excel files.

Recommendations to others considering the product

Take advantage of the CB report builder. You can identify the articles that have performed the strongest by referre type, device and by category.

What business problems are you solving with the product? What benefits have you realized?

We are tracking our news stories in real time. We have realized that certain categories generate a higher active engaged time per story. It is enormously helpful in decided what time of content to post at what time.

0 of 0 found this helpful.
Helpful?
Chartbeat review by Administrator
Administrator
Review Source

Really Great Insights Tool for Publishers

Reviewed On
Validated Review
What do you like best?

Chartbeat tries to dispense with traditional often misleading metrics like pageviews, instead measuring how engaged users are with content.

What do you dislike?

Although they've made strides here, the tool is still heavily weighted towards real-time insights, which works great for big media organizations, but not as helpful for smaller brands with less users.

Recommendations to others considering the product

This is a really great tool for editorial teams - and much less expensive than enterprise web analytics solutions. My suggestion is - if you take the plunge - that you commit to the data Chartbeat provides for editorial insight, rather than trying to use Chartbeat alongside another traditional web analytics tool.

What business problems are you solving with the product? What benefits have you realized?

We're trying to provide our editorial teams with insight into what content is resonating with their audience. We immediately realized what Chartbeat flags as our most popular content is vastly different - and more insightful - than the content our traditional web analytics tools shows us is most popular.

0 of 0 found this helpful.
Helpful?
Chartbeat review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Review Source
Validated Review
Verified Current User
What do you like best?

Almost instantaneous installation on our enterprise size news server grid.

Our staff loved the up to the moment traffic feedback. We loved seeing how our traffic grew and moved through out our content each day with the intuitive dash board. For our News group Chartbeat really filled a gap in reporting.

What do you dislike?

We had hoped at the time to use data from Chartbeat like an API to drive displays of popular content on the site but they didn't have an accessible API at the time. This also didn't seem to be a priority or on their future road map.

Recommendations to others considering the product

If you even have a simple interest try the free intro level and see all the have to offer.

What business problems are you solving with the product? What benefits have you realized?

Once we grew so large that GA would only show us traffic stats on the following day we needed a tool that helped us make traffic and content decision based on our current traffic. Chartbeat was a perfect fit.

0 of 0 found this helpful.
Helpful?
Chartbeat review by <span>Anja M.</span>
Anja M.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

It's easy to implement the code, and set up a simple dashboard to show your website traffic in real time. Very useful for content creators and website owners to spot the traffic behaviour and track campaigns in real time.

Email notifications about a website downtime come handy too to react right away.

What do you dislike?

Sometimes numbers wouldn't refresh for no reason and the login page was not working. We were also struggling with the administration part - only have one person accessing the tool. However their support is very responsive and kind.

What business problems are you solving with the product? What benefits have you realized?

Online traffic reporting, reporting by location, content and campaign tracking.

0 of 0 found this helpful.
Helpful?
Kate avatar
Kate from G2 Crowd

Learning about Chartbeat?

I can help.
* We monitor all Chartbeat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.

Compare Chartbeat to Similar Solutions