What do you like best?
I've tried other tools like Klipfolio and have found them to be clunky and complicated. Chartio was a breath of fresh air compared to that. We were able to quickly connect to all of our data sources through Chartio's various partnerships and direct integrations. Intercom, Mixpanel, Stripe, etc.
By far, the best part so far is the user interface and general responsiveness of the platform. I'm able to create complex queries without touching a line of code. While I've messaged support a couple of times, I actually found my answer only minutes later, simply by experimenting.
What's more, the provided charts are very well designed, flexible, and smart so they fit the data being fed to them.
I'm in love.
What do you dislike?
So far only small things. For example, there aren't a lot of text formatting options for data on bar charts from the Chart Settings screen. Not a big deal, but I can't figure out a way to style the values shown on top of the bars (as either currency or percentages). I'm sure there's some way to do it during the data pipeline, but just haven't figured it out yet.
I had to do a fair bit of experimenting to figure out what certain Transformation Steps actually did. I'd often have an idea in my head of what I wanted to do, but the help documentation wasn't quite detailed enough in every case.
I would prefer some simpler data formatting steps as mentioned above, such as "change this column to $" or "make the values in this column %"
Recommendations to others considering the product
So far this is the easiest platform I've found that really doesn't require you to know any code. We're particularly enjoying using Chartio with Stitch for even more integrations.
What business problems are you solving with the product? What benefits have you realized?
We have our data spread across various places (Intercom, Stripe, Mixpanel, Google Analytics, etc.). Our developers are tied up doing the real work, but because of Chartio we were able to draw valuable insights by making multiple in-depth and highly customizable queries. We've created things like sales/marketing funnels, conversion rate by currency type (by combining Mixpanel data and two Stripe queries), MRR, Average Daily Signups, and more. We plan to do a lot more with it.
For us, the benefit comes down to having quick and powerful insights into our sales/marketing performance. We're also excited about it's usefulness as we present data to investors.