ChartMogul

(29)
4.6 out of 5 stars

Run your subscription business on data. Reporting and analytics designed for SaaS and subscription businesses.

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ChartMogul review by <span>Christophe G.</span>
Christophe G.
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A trustable app for managing SaaS Revenue

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What do you like best?

The one thing I prefer is the MRR charts that includes both Stripe and offline payments :)

Graphs are clear and reactive. It is a reliable app that works well and you can import data.

It calculates automatically MRR and shows the detail and distribution of Expansion, Downgrade, Reactivation, Churn and new revenue.

What do you dislike?

The app works well and I'm happy. Just 3 minor enhancements requests for the future :)

- be able to use ChartMogul with Zapier not only for actions but also to trigger and enrich events with MRR data for example

- get the Stripe customer ID in notification emails

- see all customers who've cancelled their subscription but haven't yet churned

Recommendations to others considering the product

No specific roadblock if you choose SM. It works well and support is answering quickly when needed

What business problems are you solving with the product? What benefits have you realized?

Thanks to ChartMogul we have a clear view of revenue over time on all aspects of the business.

We also combine offline payments with Stripe online payments and easily follow our MRR and other SaaS revenue metrics

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ChartMogul review by <span>Andreas B.</span>
Andreas B.
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What do you like best?

We love the accuracy in which data is presented. It just works all the time and we never have to double check if the numbers are correct. The design and UX is absolutely amazing and we truly believe it's one of the best we experience in more than 30 SaaS products we use across the board. Plus the guys are always fun to work with, they listen and constantly improve their product. We've been with them for almost 3 years now and we will be for much longer

What do you dislike?

Can't think of anything at this moment.

Recommendations to others considering the product

SmileBack can highly recommend using ChartMogul, not only because their product is polished and well built, but also because we feel that they are in for the long game. They constantly improve and publish new features. That's something we care about a lot when choosing SaaS products these days.

What business problems are you solving with the product? What benefits have you realized?

Gives us detailed visual and numeric insight into our MRR development etc. it helps us calculate ROI easily, evaluate business decisions and to dig into long term trends. Some of the data we can also find in stripe, but not nearly in a visual way. It would also take much longer to make sense of all the numbers. CM allows us to see detailed snapshots on demand. Also we are a pretty transparent company, so we can easily give access to employees for them to have insight into our development as an organization.

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ChartMogul review by <span>Oliver E.</span>
Oliver E.
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Essential metrics for any SaaS company

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What do you like best?

Integrates all of our data sources (Stripe, PayPal, Worldpay, invoices) into a single dashboard. Gives us all the key SaaS metrics without the hassle. API support allows us to integrate all our systems directly. User interface is easy to use and flexible.

What do you dislike?

Adding support for other data sources outside of finance – e.g. customer satisfaction – would be outside of their current scope but very welcome.

What business problems are you solving with the product? What benefits have you realized?

We charge our clients via a mix of Stripe, PayPal, Worldpay and invoices. Until we encountered ChartMogul, we were calculating all of our key metrics (MRR, LTV, Churn etc) through a mixture of manual labour and custom scripts. We were able to replace it all with one tool that has a far better interface.

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ChartMogul review by <span>Erik R.</span>
Erik R.
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Our company would not work without it

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What do you like best?

That it just works to setup, supports both Paypal and Braintree, it automatically stays up-to-date. Chartmogul as a company is great, great support, constantly improving.

What do you dislike?

That it does not work super well with our Paypal setup, so we've had to accept a lesser degree of accuracy (not that we blame them, Paypal makes some things way too hard. Bad Paypal)

Recommendations to others considering the product

Use it! We evaluated many other dashboards and can honestly say I am so happy I found ChartMogul. It has literally improved the likelihood of success for our company. Without it we were blind.

What business problems are you solving with the product? What benefits have you realized?

To keep track of our SaaS metrics. It's our goto dashboard to see the health of our company.

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ChartMogul review by <span>Christopher L.</span>
Christopher L.
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What do you like best?

Great looking dashboard. Tons of reports. Lots of different ways to analyze your customer base from cohorts to geography to plans and more.

What do you dislike?

The issue I have with this software is similar to the issue I have with other software in the same space. It doesn't give you a way to factor in the "weird" stuff because its primary source of input is Stripe - an automated system. For example, if you make a mistake in Stripe with regards to a subscription rate being too high and then adjust it, it counts it as a net reduction in MRR and it flows through to all reports that way. Coupons also don't come through as temporary coupons. They come through as net MRR reductions. And if you churned a customer one month but don't actually delete the customer from stripe until the following month, you can't adjust when they actually churned. Things like this makes the reports inaccurate and not as useful.

Recommendations to others considering the product

The more customers you have the more statistically accurate the data is. Small number of customers will create lots of movement in analytics that won't really paint a real picture of how you're doing. And if you do anything weird with how you manage churns, discounts, refunds, etc. in your payment system, it may not translate well into ChartMogul.

What business problems are you solving with the product? What benefits have you realized?

We're a growing SaaS company so it's important to us to understand our growth, expansion, churn and other metrics. Understanding whether our retention rates increase or decrease are key to measuring our success. Prior to using Chartmogul we had to compute these by hand or using complex spreadsheets so we've recovered a significant amount of time that we can spend on more productive activities.

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ChartMogul review by <span>Andrew R.</span>
Andrew R.
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Couldn't recommend more

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What do you like best?

Zero-effort way to see our core business metrics

What do you dislike?

I can't think of anything. Support, product, design, functionality, value is all great.

What business problems are you solving with the product? What benefits have you realized?

ChartMogul shows us our core business metrics: MRR, LTV, ARPU, Churn, and more. Before, we were keeping track in a spreadsheet. Our data was never quite right, and it took time to update as we grow.

Now we know exactly what our metrics are, for zero effort. Everything has worked splendidly, and we aren't even paying yet. It's free for under $10k MRR. It seems to look/work much nicer than competitors like BareMetrics, and their free tier is a no brainer.

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