We integrate Botengine with our Livechat support program.The key features I love about this program include ;
SIMPLICITY - I love the Botengine user interface , as it is very intuitive and took just a few minute to create,customize our Bot and integrate it with our Livechat program.
WORKLOAD - There is no limit to the number of chats which Botengine can handle at the same time. This is a major advantage over an human support agent.
AIDS THE SUPPORT TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to.
Very effective program ,however it is unable to respond to most questions customers have to ask ; since most questions are complex.
I hope there will be one day when Botengine will completely replace the need for human support teams.
Botengine wins our customer support team vital time which would had been spent responding to basic ,trivial questions which customers regularly ask. It also has helped in improving the chat response time between our support team and customers.