I loved it for simple non time sensitive questions that freed up time for live representatives to only receive calls about time sensitive matters.
What do you dislike?
We ultimately went with a few live agents to answer simple inquiries as many clients caught on to the fact they were speaking with a “chat bot”
Recommendations to others considering the product
I’d tour business is time sensitive and you could incur a monetary loss by not answering questions fast enough then it’s not for you but if you busimess is a basic structure with no time sensitivity it would be perfect for you.
What business problems are you solving with the product? What benefits have you realized?
the only benifit was a reduction of simple questions flowing into our call center. (Not a complete disappearance of those inquiries)
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