Chatter

(242)
3.8 out of 5 stars

Connect every employee with the files, data, and experts they need — anywhere, anytime.

Work for Chatter?
Chargent review  2x

Learning about Chatter?

We can help you find the solution that fits you best.

Find the Right Product

Chatter Reviews

Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
Ratings
Company Size
User Role
User Industry
Showing 244 Chatter reviews
LinkedIn Connections
Chatter review by <span>Kelley B.</span>
Kelley B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great communication and collaboration tool

What do you like best?

Chatter allows users to tag each other to ask a question, or simply get an update on a record. You can do it directly in the record without having to go to your email or IM software to do it. the beauty of it is, all of that conversation is attached to the record and it automatically sends an email to the person tagged and also to the person when there is a reply. the groups allow people in the same role to get input and suggestions on how to handle an issue

What do you dislike?

Really nothing to dislike, I find it a great tool

What business problems are you solving with the product? What benefits have you realized?

The main problem it resolves is having to go to multiple sources to find out what has gone on with a record, it is all in the chatter feed. It also allows a group of people in a similar role to communicate and provide assistance to others. If you run into a problem with a client and aren't sure how to handle it, you can post it in a group and anyone in that group has had the same issue can tell you how to best handle it.

Sign in to G2 Crowd to see what your connections have to say about Chatter
Headshots
Chatter review by <span>Khanh T.</span>
Khanh T.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

It is a fun and easy way to communicate between colleagues

What do you like best?

I like that it acts like a bulletin board where everyone can post their questions, feedbacks, comments, and everything else so other people in the team or company can see and respond or like. It's also a place where new hires can introduce themselves and get to know everybody. I can find people in the company, message them, tag them in posts, and see posts that I was tagged in.

What do you dislike?

It's not really a dislike, but I think it can use a nicer, more sleek interface. Right now the interface works, but it looks quite dated and not too aesthetically pleasing. Also would be nice if there's a gif feature like with Slack.

Recommendations to others considering the product

Chatter is a good feature in Salesforce that makes communication between everyone in the company easier and more interactive, especially if it's a big company or a company that has mostly remote employees who don't get to spend time physically with each other everyday. It is simple, straightforward, kind of like an earlier/simpler version of Facebook. It is not the most pretty or best looking communication software out there, but it does its job and it is integrated with Salesforce so that's a big plus if you're already using Salesforce.

What business problems are you solving with the product? What benefits have you realized?

I think it just helps with communication within the company in general. Anything that has to do with communication can get benefits from Salesforce Chatter, like employees asking each other questions, sharing feedbacks or new information, or just general greeting and socializing.

What Salesforce AppExchange Tools solution do you use?

Thanks for letting us know!
Chatter review by <span>Mahalingam S.</span>
Mahalingam S.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Salesforce Chatter - Collaboration all the way!!!

What do you like best?

Its seamless integration with salesforce provides the ability to leverage across the various gamut of functions such as approving/ rejecting the records, sending files for review and feedback, posting comment on relevant records, sharing links and conducting a poll with your business users

What do you dislike?

If it is not managed properly, the chatter notifications could crowd out your mailbox and your chatter pages in salesforce. Some of the notification configurations are not very intuitive for the users

Recommendations to others considering the product

Consider the available licensing options such as Chatter Only if it could meet your requirements for some group of business users

What business problems are you solving with the product? What benefits have you realized?

To enable collaboration among the business users especially when they review the records for approval such as a new partner on boarding request. The first level approvers such as Legal team could post a comment providing justification for approving the request even though the risk score with the partner could be high. This will be useful for the next level approvers and they could see the complete conversation history on the record

Chatter review by <span>Jyssica G.</span>
Jyssica G.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Simple and Easy to Use Social Newsfeed within the Workplace

What do you like best?

I like that Chatter is very simple to use and navigate around. It acts just like a social media newsfeed homepage, but with your coworkers within the workplace. It is a good way to make office or company-wide announcements as well as keeping employees up-to-date with upcoming events or meetings.

What do you dislike?

There is nothing to dislike about this software really. It is just a basic software that ties in social networking within the workplace.

Recommendations to others considering the product

If you want a great communication system within the workplace besides regular back and forth email, consider Chatter! This software is easy for anyone to use and brings some fun into the office!

What business problems are you solving with the product? What benefits have you realized?

Chatter is a great way to make announcements or just to simply talk about or share milestones with fellow coworkers. It is beneficial to employees as it provides a fun environment for everyone to interact with each other through a live newsfeed page.

Chatter review by <span>Meghan W.</span>
Meghan W.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great! just like facebook

What do you like best?

I love that the interface was literally just like facebook.. which is easy to navigate and fun. I also liked how it was integrated into salesforce... which is what eveyrone in the company already uses... was one less thing to have to open in order to communicate with anyone in the company.

What do you dislike?

i disliked that it was only within my company... would have liked to be able to cross platforms to other company's chatter on their salesforce. I don't know the exact cost but i do know that salesforce is a very pricey tool... one that My current company (hopkins- armstrong institute) thought about getting but had to turn down due to the cost. I think chatter is in great competition to other tools on the market now though...

Recommendations to others considering the product

Get people trained on how to use it appropriately within a work atmosphere. some people were using it like they were on a personal social media account.

What business problems are you solving with the product? What benefits have you realized?

we are using it with training classes... post class we create a group of the participant and then they are able to talk about how they are using the skills they learned in class.

Chatter review by <span>Simon W.</span>
Simon W.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

More than a social network

What do you like best?

If leveraged properly, can actually give tangible benefits to efficiency and can actually drive sales. The lightning version of the tool is obviously the best.

What do you dislike?

Being split over Lightning and Classic. This won't apply to new adopters of Salesforce however, so I wouldn't expect this to impact on any buying decision.

Recommendations to others considering the product

Honestly, make sure you do not mix it and fragment it with other software. If your company is attempting to gel it with Yammer or any other software, just ditch that other software. You need to have all your users focused on using the single tool to reduce complication, but also to get them used to going to it as a first point of contact. They need to be used to collaborating on it, then working on business objects with it.

What business problems are you solving with the product? What benefits have you realized?

Actually using it to automate processes - it is sending esignature documents, bad data tickets, adding in client sites. The main gains on this are far beyond the usual collaborative aspects of social network software.

Kate avatar
Kate from G2 Crowd

Learning about Chatter?

I can help.
* We monitor all Chatter reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.