Chatter

3.8
(248)

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Chatter review by Yendre C.
Yendre C.
Validated Reviewer
Verified Current User
Review Source

"Allowing You To Keep Ahead of Services"

What do you like best?

The Chatter UI is very clean and intuitive. First off, top masthead is clearly branded without being too cluttered. The search form is very easy to find and the left menu has clear nomenclature so finding functionality is not difficult.

What do you dislike?

Updates are on a constant basis so on your timeline, the feed often is renewed so your posts can be found further down the page, meaning you have to keep scrolling to find any new posts. Also, Chatter does post automatically too, but this can often be confusing as some members don't actually write anything themselves, but are assigned to the message.

Recommendations to others considering the product

It is well suited for mass communication situations or for times when I want to connect a conversation directly to a client in Salesforce, but it is less so for quick messages as you can still use Outlook or any email client for that.

What business problems are you solving with the product? What benefits have you realized?

There's a wide variery of benefits Chatter brings to our company, helping to connect people within the same department who did not know each other previously. Groups have helped to build teamwork and camaraderie through shared tasks and outputs.

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Chatter review by Kelley B.
Kelley B.
Validated Reviewer
Verified Current User
Review Source

"Great communication and collaboration tool"

What do you like best?

Chatter allows users to tag each other to ask a question, or simply get an update on a record. You can do it directly in the record without having to go to your email or IM software to do it. the beauty of it is, all of that conversation is attached to the record and it automatically sends an email to the person tagged and also to the person when there is a reply. the groups allow people in the same role to get input and suggestions on how to handle an issue

What do you dislike?

Really nothing to dislike, I find it a great tool

What business problems are you solving with the product? What benefits have you realized?

The main problem it resolves is having to go to multiple sources to find out what has gone on with a record, it is all in the chatter feed. It also allows a group of people in a similar role to communicate and provide assistance to others. If you run into a problem with a client and aren't sure how to handle it, you can post it in a group and anyone in that group has had the same issue can tell you how to best handle it.

What Internal Communications solution do you use?

Thanks for letting us know!
Chatter review by Khanh T.
Khanh T.
Validated Reviewer
Verified Current User
Review Source

"It is a fun and easy way to communicate between colleagues"

What do you like best?

I like that it acts like a bulletin board where everyone can post their questions, feedbacks, comments, and everything else so other people in the team or company can see and respond or like. It's also a place where new hires can introduce themselves and get to know everybody. I can find people in the company, message them, tag them in posts, and see posts that I was tagged in.

What do you dislike?

It's not really a dislike, but I think it can use a nicer, more sleek interface. Right now the interface works, but it looks quite dated and not too aesthetically pleasing. Also would be nice if there's a gif feature like with Slack.

Recommendations to others considering the product

Chatter is a good feature in Salesforce that makes communication between everyone in the company easier and more interactive, especially if it's a big company or a company that has mostly remote employees who don't get to spend time physically with each other everyday. It is simple, straightforward, kind of like an earlier/simpler version of Facebook. It is not the most pretty or best looking communication software out there, but it does its job and it is integrated with Salesforce so that's a big plus if you're already using Salesforce.

What business problems are you solving with the product? What benefits have you realized?

I think it just helps with communication within the company in general. Anything that has to do with communication can get benefits from Salesforce Chatter, like employees asking each other questions, sharing feedbacks or new information, or just general greeting and socializing.

Chatter review by Mahalingam S.
Mahalingam S.
Validated Reviewer
Verified Current User
Review Source

"Salesforce Chatter - Collaboration all the way!!!"

What do you like best?

Its seamless integration with salesforce provides the ability to leverage across the various gamut of functions such as approving/ rejecting the records, sending files for review and feedback, posting comment on relevant records, sharing links and conducting a poll with your business users

What do you dislike?

If it is not managed properly, the chatter notifications could crowd out your mailbox and your chatter pages in salesforce. Some of the notification configurations are not very intuitive for the users

Recommendations to others considering the product

Consider the available licensing options such as Chatter Only if it could meet your requirements for some group of business users

What business problems are you solving with the product? What benefits have you realized?

To enable collaboration among the business users especially when they review the records for approval such as a new partner on boarding request. The first level approvers such as Legal team could post a comment providing justification for approving the request even though the risk score with the partner could be high. This will be useful for the next level approvers and they could see the complete conversation history on the record

Chatter review by Jyssica G.
Jyssica G.
Validated Reviewer
Verified Current User
Review Source

"Simple and Easy to Use Social Newsfeed within the Workplace"

What do you like best?

I like that Chatter is very simple to use and navigate around. It acts just like a social media newsfeed homepage, but with your coworkers within the workplace. It is a good way to make office or company-wide announcements as well as keeping employees up-to-date with upcoming events or meetings.

What do you dislike?

There is nothing to dislike about this software really. It is just a basic software that ties in social networking within the workplace.

Recommendations to others considering the product

If you want a great communication system within the workplace besides regular back and forth email, consider Chatter! This software is easy for anyone to use and brings some fun into the office!

What business problems are you solving with the product? What benefits have you realized?

Chatter is a great way to make announcements or just to simply talk about or share milestones with fellow coworkers. It is beneficial to employees as it provides a fun environment for everyone to interact with each other through a live newsfeed page.

Chatter review by Meghan W.
Meghan W.
Validated Reviewer
Verified Current User
Review Source

"Great! just like facebook"

What do you like best?

I love that the interface was literally just like facebook.. which is easy to navigate and fun. I also liked how it was integrated into salesforce... which is what eveyrone in the company already uses... was one less thing to have to open in order to communicate with anyone in the company.

What do you dislike?

i disliked that it was only within my company... would have liked to be able to cross platforms to other company's chatter on their salesforce. I don't know the exact cost but i do know that salesforce is a very pricey tool... one that My current company (hopkins- armstrong institute) thought about getting but had to turn down due to the cost. I think chatter is in great competition to other tools on the market now though...

Recommendations to others considering the product

Get people trained on how to use it appropriately within a work atmosphere. some people were using it like they were on a personal social media account.

What business problems are you solving with the product? What benefits have you realized?

we are using it with training classes... post class we create a group of the participant and then they are able to talk about how they are using the skills they learned in class.

Chatter review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Facebook Chat for Business"

What do you like best?

I like the fact that it's very similar to a Facebook platform which almost everyone is familiar with so there was no need to adjust or learn a new platform.

What do you dislike?

I am not particularly fond of the information we can post. If we are to post photos, we would have to attach it as a file that other users will have to download before we can see unlike in Facebook that you can immediately view the photo from the post without having to download or add any extra clicks. I also don't like the fact that for us to get notified of new comments on a post, team members would have to "like" a post.

Recommendations to others considering the product

"Like" all posts for you to get a notification of all comments to an existing post.

What business problems are you solving with the product? What benefits have you realized?

Chatter provides the convenient communication across teams and team members that Facebook achieves in their platform. Because it's separate from Facebook (as opposed to making a Facebook group for the team), there are no distractions and information is secure. At the same time, information is disseminated as quickly and as efficiently.

Chatter review by Simon W.
Simon W.
Validated Reviewer
Verified Current User
Review Source

"More than a social network"

What do you like best?

If leveraged properly, can actually give tangible benefits to efficiency and can actually drive sales. The lightning version of the tool is obviously the best.

What do you dislike?

Being split over Lightning and Classic. This won't apply to new adopters of Salesforce however, so I wouldn't expect this to impact on any buying decision.

Recommendations to others considering the product

Honestly, make sure you do not mix it and fragment it with other software. If your company is attempting to gel it with Yammer or any other software, just ditch that other software. You need to have all your users focused on using the single tool to reduce complication, but also to get them used to going to it as a first point of contact. They need to be used to collaborating on it, then working on business objects with it.

What business problems are you solving with the product? What benefits have you realized?

Actually using it to automate processes - it is sending esignature documents, bad data tickets, adding in client sites. The main gains on this are far beyond the usual collaborative aspects of social network software.

Chatter review by Leith M.
Leith M.
Validated Reviewer
Verified Current User
Review Source

"Room for Improvement"

What do you like best?

A communication tool accessible without ever leaving your CRM platform. It's a great way to keep abreast of trending topics internally, and learning from other people's questions that you didn't know you needed the answer to.

What do you dislike?

Much like the Salesforce interface, Chatter seems a bit clunky and engineer-driven rather than keeping the end-user in mind. Sales management uses the tool daily, but when asking peers if they use it, everyone tends to say they ignore the platform unless specifically tagged. It's just too overwhelming with the layout it has now, and not entirely intuitive.

What business problems are you solving with the product? What benefits have you realized?

Internal sales communications and Q&A is all kept in one place that is viewable by everyone, rather than needing to sort through email chains or having a separate platform.

Chatter review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"An easy way to communicate with your team"

What do you like best?

Chatter allows our team to communicate with each other on many different projects. It effectively logs our communication and actions taken, and allows you to tag important members of your team to notify them of updates. Also, you can include notes just for yourself, so if I have many projects, I can easily read past notes that I've left for myself regarding the project or account on chatter.

What do you dislike?

We use chatter notes on different projects, such as those created by TaskRay or in a Salesforce account; it would be good to have a way to consolidate all notes across all projects in a single, easy to read place.

Recommendations to others considering the product

Use this in tandem with your other Salesforce tools to make tracking projects much easier across team members. You can also use this as an effective note taking tool for yourself on your own projects!

What business problems are you solving with the product? What benefits have you realized?

Often with many members on a team working with the same account, it could be easy to let details slip between the interactions our team members have with our clients. Chatter allows us to communicate more effectively with each other, work much better as a team, which in turn is a much better experience for all of our clients. Through chatter we can leave notes to each other so when another team member comes in to interact with the client, they can get more detailed notes from Chatter than those that may have been left from any tasks/calls logged in Salesforce. Also, you can log notes and information on an account without having to log a call or an actual action that took place.

Chatter review by Nathan H.
Nathan H.
Validated Reviewer
Verified Current User
Review Source

"Decent for cross-department communication in a large organization."

What do you like best?

I appreciate that I can interact in a community forum across our large organization. Chatter is fairly convenient and reliable. It's a good fit for an organization that values employee feedback and autonomy. It has basic forum-style features - nothing fancy, but stable and usable.

What do you dislike?

The visual design is certainly not cool or modern. If we're comparing with any popular social media platform, this user interface looks like it just stepped out of 2007. Search functionality is also clunky. My biggest complaint is that it's difficult to find and join relevant groups. There is no good directory function to search for groups that would meet certain criteria. If the organization has few groups, this isn't an issue, but in an organization with lots of initiatives and several groups related to each, finding and managing groups is a clear weakness of this platform.

Recommendations to others considering the product

Investigate before implementation: would a different communication platform like Slack work better for your organization? Chatter seems easier for less techy teams. Slack and other similar products might be better for startups.

What business problems are you solving with the product? What benefits have you realized?

Our Chatter implementation primarily provides a "think tank" type of space for employees. It's not a channel for official communication, but it's usually project- or role-focused chat. There's a lot of brainstorming and idea sharing. Some of this brainstorming has been implemented. I think, as with any tool of this type, the ideas generated must reach people who can implement them. Chatter doesn't guarantee this, but it depends on the organization's implementation.

Chatter review by Carlos G. V.
Carlos G. V.
Validated Reviewer
Verified Current User
Review Source

"Powerful documenting tool"

What do you like best?

What I like best is:

- Powerful Collaboration tool

- Great for documenting information

- Its seamless integration with salesforce

What do you dislike?

The only thing I dislike is the fact that the communication is not quite real-time but other than that, I really enjoy chatter and find it very useful.

Recommendations to others considering the product

It's a great tool. Check it out!

What business problems are you solving with the product? What benefits have you realized?

Chatter is a great tool that helps with collaboration within our business users. I used it the most to add all relevant project information and documentation to my different projects. It makes it very convenient and easy to find all relevant information in one central location instead of having to go to multiple places.

Chatter review by Vishal B.
Vishal B.
Validated Reviewer
Verified Current User
Review Source

"Best Social CRM tool "

What do you like best?

- Gets the power of social media to your CRM system.

- Simplicity in using.

- Features - File sharing, tagging, groups

- Ability to create focus communities within the organization

- Ability to share SFDC records within the org

- Makes CRM more interesting.

What do you dislike?

Nothing - I basically have not found a thing that makes chatter not interesting.

I think chatter is SFDC's answer to the social enterprise. The product has evolved from the time it was first launched.

Recommendations to others considering the product

For some industries enabling chatter can cause some compliance issues like information you can and cannot share within the company.

Careful analysis of what can and cannot be shared is required before enabling this feature.

What business problems are you solving with the product? What benefits have you realized?

- Social enterprise.

- Sharing records - Opportunities, Leads, Contacts, Information.

- A unified CRM and Social platform.

- Social selling.

Chatter review by User in Fund-Raising
User in Fund-Raising
Validated Reviewer
Verified Current User
Review Source

"Convenient and easy to use!"

What do you like best?

Salesforce Chatter is very easy to use - I especially like that you can tag staff members from companies outside of your own (not sure if this applies to other companies outside of Girl Scouts since we have different councils) I also really enjoy the chatter desktop app you can download, but the web platform works just fine as well.

What do you dislike?

The only thing that I can think of is when you are responding to a comment thread, you have to remember to @ the person you are replying to and include any other names as it will not automatically respond to the original poster.

Recommendations to others considering the product

Remember to tag everyone in every reply, original post, etc. otherwise it will not automatically input names and tag staff!

What business problems are you solving with the product? What benefits have you realized?

Inter-departmental communication, as well as communication across councils and the country. It is very easy to use and connect with other Girl Scout staff members through chattter.

Chatter review by Rui F.
Rui F.
Validated Reviewer
Verified Current User
Review Source

"Great for enterprise collaboration"

What do you like best?

I find this tool really great for collaboration across the enterprise with social feed type approach and contextual references.

Either using it within the context of Salesforce Sales Cloud, Service Cloud, etc. or just as a standalone collaboration tool is an extreme added value for any company. Through proper settings, the necessary access rules for data could be leveraged in order to respect the internal policies.

What do you dislike?

Perhaps the more challenging could be to find the specific information you are looking for.

Recommendations to others considering the product

If you are a Salesforce user or if your company has acquired it, global roll-out of Chatter is definitely a must to promote collaboration across!

What business problems are you solving with the product? What benefits have you realized?

Collaboration, information access and knowledge sharing

Chatter review by Allison P.
Allison P.
Validated Reviewer
Review Source

"Chatter Keeps Us Connected!"

What do you like best?

I like that chatter allows us to create groups based on interests, specialties, departments, etc. and easily add descriptions, files, etc. for collaboration. I also like the ability to mute discussions, use hashtags/topics to track conversations, and even bookmark posts to come back to later.

What do you dislike?

There's not much to dislike, really. Although I did hear that the desktop version of Chatter was going away, and that is disappointing. It was nice to keep up with what was being posted in the groups I'm in without having to actually log in to the full Salesforce page to see it.

Recommendations to others considering the product

If you're already using Salesforce for your business, I think Chatter is a great resource for both collaboration and morale. We use it frequently here to share ideas, discuss opportunities, and celebrate successes. We even have one team that posts birthday wishes and insightful "Daily Doses of Awesome" which are fun to see. It's a great piece of Salesforce as a whole.

What business problems are you solving with the product? What benefits have you realized?

Collaboration is definitely happening with Chatter. We are going through some re-organization and some of our team members are looking to relocate. We've used Chatter to help ease the transition by providing information about our local communities, schools, and housing with those that will be considering the move. In addition, we have Chatter groups that are for fun - like one for fans of The Walking Dead. It's a fun little thing to share with coworkers across all departments that I might not otherwise interact with.

Chatter review by User in Industrial Automation
User in Industrial Automation
Validated Reviewer
Verified Current User
Review Source

"The best way to collaborate on Salesforce records. Why would you use anything else?"

What do you like best?

Title says it, but why would you use anything else? It's simply the best thing to use for collaborating on Salesforce records of any type (and we use Salesforce for SO MANY things). One of my best work days was when we enabled Chatter on the custom object I own and manage. Now I can keep track of conversations on various records whereas before I'd have to dig through my email to see if I'd reminded someone about some action they were overdue on completing.

Some favorite features:

-Ability to directly reply to a chatter notification email is VERY handy, especially on the go. Yes, I could use the Salesforce1 (and often do), but replying to an email notification is just quicker on the go

-The @ mention feature is obviously pretty standard functionality, but it's just so useful for pulling other users into a conversation

-Topic tagging is great for later reference

-The "follow" feature is such a great way to keep track of a record without having to be directly called out with an @ mention. I also love that the Chatter follow button shows on a list view of records so I can follow without clicking into the record

What do you dislike?

My biggest complaint for most of my tenure using Chatter was lack of text formatting, but Salesforce has resolved that. The only other area I think could use improvement is reporting on Chatter. I'm a competent report builder, but the times I've tried reporting on Chatter I was not successful. I still intend to try a few other approaches. However, this could be the way my org has our report types setup, I'm unsure about that, so take this with a grain of salt and do your own research (because there's tons out there).

Recommendations to others considering the product

Use it! It's the best method of Salesforce collaboration

What business problems are you solving with the product? What benefits have you realized?

We use chatter to communicate directly on a record within Salesforce, which makes the communication very topical and prompt, vs. copying links or record IDs into an email (which is what typically occurred before Chatter adoption). Having that conversation history directly on the record and seeing who was involved in the conversation is a huge benefit to the work that I do.

Chatter review by Travis H.
Travis H.
Validated Reviewer
Review Source

"Chatter - Great if your company uses Salesforce the way its meant to be used."

What do you like best?

What I really liked best about Chatter was that it was part of Salesforce which is where I spent about 95% of my day while working in account assignment for incoming leads. It was easy for me to link people, e-mails and activity to SF and get that information to anyone involved with that customer by using Chatter.

What do you dislike?

I didn't dislike anything honestly. The most frustrating part part was trying to convince people to use what comes integrated with Salesforce and breaking them of their ways with other programs.

Recommendations to others considering the product

The last time I used it the system was not as intuitive as I had wished for.

What business problems are you solving with the product? What benefits have you realized?

The biggest thing it helped solve for me was communication. I was able to send information to sales people or reps within the system making it a bit easier for them to see things how I see things and viewing the information within the system makes it easier for them to manage it.

Chatter review by Jayson F.
Jayson F.
Validated Reviewer
Verified Current User
Review Source

"Salesforce Developer - Chatter to connect with users"

What do you like best?

I like the Polls, Actions, Groups, and Topics. Also having the ability to at-mention other user is great. Having a social media thing inside your CRM to collaborate with anyone in your company is really great!

What do you dislike?

There's nothing I really dislike about Chatter. I never experience looking for a functionality I need that is not there. For enhancement, I don't think of anything, maybe if Salesforce can think of new features to add, it'll be great.

Recommendations to others considering the product

if you are using Salesforce and not using Chatter yet, I advised you to please use it....It'll drive more productivity and accelerate innovation in your business! and yeah of course, all cents worth!

What business problems are you solving with the product? What benefits have you realized?

Team Collaboration, Dev to User Collaboration. With Chatter, I was able to collaborate with Users, Team Lead and Project Management on a nice and convenient way.

Chatter review by Jillian P.
Jillian P.
Validated Reviewer
Verified Current User
Review Source

"Chatter facilitates organizational discussion"

What do you like best?

I like how easy to it is to post onto Chatter. I also like that your organization can have many different chatter groups that you can follow. I can bookmark or mute certain threads. You can also take a poll within a thread as well as upload all kinds of files.

What do you dislike?

I dislike that you can't link multiple photos onto a chatter post. c

Recommendations to others considering the product

Chatter is a great function within SalesForce and I highly recommend using the tool to communicate with internal staff.

What business problems are you solving with the product? What benefits have you realized?

50% of our staff are remote. Therefore, chatter really facilitates continuous discussion among team members no matter where they are.

Chatter review by Meagan D.
Meagan D.
Validated Reviewer
Verified Current User
Review Source

"Handy little tool!"

What do you like best?

The ease of sharing key updates/responses with my colleagues. I often get direct feedback from clients, and I like sharing their appreciation (whether it's thanks for a quick response, or something more detailed) with the account manager, sales exec, project manager, etc.

What do you dislike?

I'm not always sure what level to put my updates on - whether I should do it at the invoice, contract, case, or account levels.

Recommendations to others considering the product

Determine up front where you'd like certain updates to go. Provide some direction to each end user. Effusive thanks versus critical feedback for future product developments - the two shouldn't necessarily go in the same spot.

What business problems are you solving with the product? What benefits have you realized?

We use Chatter to increase visibility and communications internally. It's a great opportunity to share compliments or feedback from clients and tie it to a specific event, rather than potentially have it lost in the shuffle.

Chatter review by Navin P.
Navin P.
Validated Reviewer
Verified Current User
Review Source

"Users Unite!"

What do you like best?

Chatter is a great feature in SFDC for collaboration for quick updates on records as well as a historical record on what happened and when. Whether it be a simple question or to announce an achievement to the larger org, its a great tool to make it happen.

What do you dislike?

I don't like that you can't control where attachments posted via chatter are stored. They are automatically posted to the record where the chatter exists and sometimes, you don't want users adding attachments to a certain record. (ie, contract record)

Recommendations to others considering the product

It's part of your salesforce.com package. Use it.

What business problems are you solving with the product? What benefits have you realized?

Team collaboration is number one. If chatter eliminates 10 emails a day, its a good thing. By making the right discussions a little more public within the company, it helps keep the audience at large motivated to a common goal.

Chatter review by Michael B.
Michael B.
Validated Reviewer
Verified Current User
Review Source

"Needs a LOT of work"

What do you like best?

SSO available, and it integrates nicely with the salesforce app.

What do you dislike?

The app is horrible, though, and so that part is useless. The clunky interface is hard to find your way around in on the website as well, and the groups are not easy to tell if you are inside of them or in another group. I just do not think it's the best chat collaboration tool out there. Slack is much lighter and better for chatting. As for posting items to your colleagues, Chatter does shine in this area.

Recommendations to others considering the product

Seems this product is an afterthought for salesforce. I just do not see useful features, and it's difficult for new users to adapt to it. They end up replying using private messages, and lots of other chat features are just plain hard to find, and so go unused. Needs a lot of work, so unless you already have Salesforce or are using them for other apps, don't just go for Chatter. Slack is free and much better for chatting.

What business problems are you solving with the product? What benefits have you realized?

Can't say there are truly benefits. We can accomplish the things we use Chatter for on many other platforms, most of them even free of charge. This app needs major work to be competitive, and frankly, to remain useful in today's collaborative market.

Chatter review by User in Education Management
User in Education Management
Validated Reviewer
Verified Current User
Review Source

"Great addition to Salesforce"

What do you like best?

Our team works virtually and has over 200 team members across the country. With Chatter we can quickly call attention to accounts, ask questions, and draw attention to data points and follow ups.

What do you dislike?

Sometimes it's difficult to see where exactly the questions are without images or pictures of components. This feature is not available in Salesforce Classic. We also have ~200 limited access users who are not able to see Chatter posts from full users.

Recommendations to others considering the product

Glad to see that images and component snapshots are available in Lightning.

What business problems are you solving with the product? What benefits have you realized?

We are a virtual team and Chatter allows us to connect quickly inside out database. It also allows our analytics team to ask questions and make updates in a timely manner.

Chatter review by Matthew F.
Matthew F.
Validated Reviewer
Verified Current User
Review Source

"It's a little dated"

What do you like best?

I think one feature that I do like is all open chat channels stay within the same box.

What do you dislike?

The UX is definitely not the best and could be improved. There also seems to be a lot of sync issues, I'm constantly logged off or am switched to "offline".

When a new chat is presented it is fairly disruptive by bringing it immediately to the top and in focus. It can be pretty bothersome if you're typing something.

Recommendations to others considering the product

I would look around for other options first. I've also heard that this product will be discontinued this year. We alternatively also use Google Hangouts.

What business problems are you solving with the product? What benefits have you realized?

It's not really solving any business problems other than it being an internal communication tool. Not too many benefits other than seeing Salesforce activity within the platform.

One benefit is that it is integrated with Salesforce and the records are kept there for posterity.

Chatter review by Kristin R.
Kristin R.
Validated Reviewer
Verified Current User
Review Source

"Great product"

What do you like best?

I like that you can post updates and also store information for clients in the same application. I also like that you can have pop up notifications when someone posts something new to alert you while you are doing other tasks at work.

What do you dislike?

Nothing in particular - would be nice if this application worked on older software versions of android cell phones because currently the Chatter app is not compatible with my phone/software version.

Recommendations to others considering the product

It is a great product if you want to share with employees updates and information in a form that is familiar like social media to people. I also like the feature that you can turn on or off where you can have pop up notifications of new items that people post.

What business problems are you solving with the product? What benefits have you realized?

We use this to get updates about weather conditions (in the winter) or general company updates to everyone. We also use this to see when a new job was sold or a new client has accepted a bid for our company.

Chatter review by Jonathan K.
Jonathan K.
Validated Reviewer
Review Source

"Chatter by Salesforce.com helps Sales Support stay informed"

What do you like best?

Robust layout and tabular navigation are relatively user friendly

What do you dislike?

Sometimes the information is not in the place you would expect or when searching for a particular customer's information it requires multiple clicks to reach the desired section.

Recommendations to others considering the product

I would suggest that the company seriously consider adding Chatter to their tool list, but perform the appropriate research into any potential alternatives if not already using Salesforce in one capacity.

What business problems are you solving with the product? What benefits have you realized?

By accessing Chatter for our Sales Support team, it has helped several departments communicate with each other in one place to add escalation issues, attach documents and share other updates about a particular customer or potential customer through installation.

Chatter review by Naveen G.
Naveen G.
Validated Reviewer
Review Source

"Great collaboration app "

What do you like best?

Allows sharing information within team members working together. Employees can share information and updates via chatter about Opportunities, Customers. Contacts or any other business objects.

This leads to improved communication between co-workers.

It makes it easier for new employees to see history of customers/opportunities/cases etc

What do you dislike?

Key here is adaption. If a culture can be developed where employees share regular updates, then Chatter is a great tool. At some organizations this is not feasible, so Chatter is not useful for such organizations.

Recommendations to others considering the product

You should plan to use Chatter as part of other Salesforce product suite. It is included in other standard Saleforce product offerings like Sales Cloud, Service Cloud etc. It is not sold as a stand alone product.

What business problems are you solving with the product? What benefits have you realized?

Chatter is a great tool for improving Collaboration between employees

Chatter review by Ray A.
Ray A.
Validated Reviewer
Verified Current User
Review Source

"Salesforce Chatter"

What do you like best?

The best feature is the collaboration feature. You can follow/join all your groups in easy to view GUI.

What do you dislike?

I think having to login to the website to view content at times can be a bit cumbersome. I'd like to be able to view it all from the desktop app.

What business problems are you solving with the product? What benefits have you realized?

Recently we rolled out a new program and SF Chatter was instrumental with connecting people when they had issues. The ability to ask questions and post comments has solved numerous issues from that first point of contact.

Chatter review by Hardik S.
Hardik S.
Validated Reviewer
Verified Current User
Review Source

"Chatter Salesforce.com Review"

What do you like best?

Good centralize tool to understand and be aware of any sales opp update. Good social media type messaging solution. Gives update on daily basis. Solves the purpose but could be better.

What do you dislike?

Being a user of FB, I would like chatter to have some of the same features. There should be an option to follow all teams who is responsible for updates by groups, location and definitely not by clicking individual people to follow. The email updates are sketchy and does not provide all info. Frequency is also not constant. Not sure why. Should have twitter like functionality to share or re-tweet

Recommendations to others considering the product

Yes. The tool solves the purpose of communicating updates, keep all involved appraised on the progress.

What business problems are you solving with the product? What benefits have you realized?

Meeting the revenue goals by eliminating any issues that requires immediate action or escalation. It keeps leadership aware on the progress.

Chatter review by Megan T.
Megan T.
Validated Reviewer
Review Source

"Chatter is a clean, user-friendly collaboration tool."

What do you like best?

Chatter has similar functions as Facebook, making it simple for users to pick up on how to use it and collaborate with their teammates. It is integrated into Salesforce already, so if a workforce is already in Salesforce a lot, they don't have to join or switch to another application to communicate.

What do you dislike?

For workforces who are not exclusively in Salesforce, it is a little complicated to integrate people who don't use Salesforce day to day into Chatter and get them to frequently use it. This can create communication barriers or exclude certain members of a company from important updates and conversations.

What business problems are you solving with the product? What benefits have you realized?

At Aerotek, we were using Chatter to enhance communication around specific requirements, leverage the power of virtual communities and expertise, and connect people across the company.

Chatter review by Natasha Y.
Natasha Y.
Validated Reviewer
Verified Current User
Review Source

"Great communication tool"

What do you like best?

What I like best is that you can choose your email preferences, so with company-wide adoption, the tool drastically cuts down on inbox clutter!

What do you dislike?

The search function is not the best, and it would be great to organize bookmarked items within Salesforce, or create your own filing system for posts you will revisit.

Recommendations to others considering the product

I think making the tool more user friendly/intuitive would be helpful. Still a bit of a lack of adoption at my company, may be in part because it doesn't have that "Apple ease of use" feel to it.

What business problems are you solving with the product? What benefits have you realized?

Number one problem solver for inbox insanity. Also, this tool is great for client account communication - you can notify a large group of relevant internal contacts without having to draft a formal note.

Chatter review by Stephen W.
Stephen W.
Validated Reviewer
Verified Current User
Review Source

"Chatter > Email "

What do you like best?

Chatter effectively replaces my inbox, allowing me to keep my emails for client interaction only and avoid losing important messages amid clutter. Using Chatter groups also makes it easy to keep relevant information together, and following certain groups and posts ensures I stay informed on the things I want to. We have a chatter group for each of our products, divisions, and other interesting items

What do you dislike?

Mentioning a user on a thread will include them on the email alerts for that topic even though they have not really been part of that thread on their own.

Recommendations to others considering the product

There is the ability to delete and edit chatter posts but you do need to grant that ability to all users.

What business problems are you solving with the product? What benefits have you realized?

Collaboration with teams is much easier than over email, plus with remote employees you do not need to worry about forgetting to add someone to the thread. Chatter also offers links, files, coaching, thanks and many other functions for salesforce that make it more compelling than email in some ways. We also use salesforce for everything, and this continues to keep everything on one place

Chatter review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Not totally intuitive, but it works for our accountinig department. "

What do you like best?

searchable, easy to tag people that need to be involved.

We mainly just use chatter for document sharing to be totally honest. It's our main form of communication between our contracts and our accounting department

It is really easy to upload documents as well!

What do you dislike?

Wish there was a tagging system for posts for better organization. At least for us, there's no good way to find your relevant "groups". I have to go into the chatter feed and then click on a post linked to the specific group I'm looking for.

The search bar needs to be a little bit more noticable. There should be filtering avaiilable within the search bar. Tagging posts would help this search system as well.

Recommendations to others considering the product

Better layout of groups would be nice, but this may be my company's issue

What business problems are you solving with the product? What benefits have you realized?

Like I said, we mainly just use chatter for document sharing to be totally honest. It's our main form of communication between our contracts and our accounting department

Chatter review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Chatter's cool, but not essential, though it could be"

What do you like best?

Work Social Network - Definitely a great way to share essential information, innovations, customer stories, etc. It has all the foundational pieces of a good internal social network. i.e. Picture, profile, posts, people, suggestions, etc.

What do you dislike?

It's not really essential. Perhaps it is our company culture, but I think that it is not essential because it is difficult to find information on it. If I am looking for information on a competitor within our SFDC database, or if there is information about a particular back office system. Information that is critical to the entire company is lost in the system. It is there.

Each person has to contribute, but many times it is an afterthought. Most of us don't have time to post on another social network. Chatter should be set up in SFDC so that it asks the person entering information if it is okay to post about a certain customer, competitor or back office. Then the post is automatically made with the pertinent information. It doesn't do this, so we don't really use it.

Recommendations to others considering the product

You need to set it up properly and put emphasis on the actual data that it can produce. For a sales team, competitor conversations, back office connections, product discussions, wins, and losses, etc... These are all things that could be in the system, but rarely are, because SFDC is primary to a sales group. Chatter is secondary, and therefore it seems it never takes priority as a tool that could be useful to the team.

What business problems are you solving with the product? What benefits have you realized?

We use SFDC for sales entry, pipeline, notes, product, etc... I have not really realized any benefits from the Chatter portion.

Chatter review by Will P.
Will P.
Validated Reviewer
Review Source

"Mostly Useful Software"

What do you like best?

My favorite thing about Chatter was being able to collaborate across a company with over 10,000 staff members instantly. In Facebook-style fashion, I could post a question either to the All Company group or specific groups related to the company, and colleagues who were "in the know" could respond immediately if they had the answer. This was far more effective and faster than collaborating via a knowledge database for very specific and nuanced questions.

What do you dislike?

Like many social media platforms, sometimes our platform got crowded with information that I felt wasn't effective or useful to my productive life. Stronger moderation would have been helpful, but this is not a product flaw - this is more of a user issue!

Recommendations to others considering the product

Chatter is very useful for a large company to consider collaborating with. If you can moderate the product effectively without getting too harsh in moderation, you'll find your employees will be enabled to collaborate in ways they never have before.

What business problems are you solving with the product? What benefits have you realized?

The business I was working with at the time faced the problem of employees collaborating together in an effective and real-time manner. Information is always changing and sales people are always adapting to new information. With that said, this product was very helpful for allowing sales people to be nimble in their data gathering and also collaborating to bust objections from prospects and competing vendors. Efficient and knowledgeable salespeople can make better sales faster - which is a huge benefit! Not to mention, from a service standpoint, if your service staff can collaborate with each other, both the customer and the service staff win.

Chatter review by Kyle C.
Kyle C.
Validated Reviewer
Verified Current User
Review Source

"Underwhelming, short on flexibility."

What do you like best?

Chatter is built in to Salesforce and works reasonably well across the service.

What do you dislike?

It can be very difficult to organize conversations in Chatter. It is especially bad if threads go on for a long time or if you are in and out of communication. It is equally inept at realtime communication where it is difficult to have a conversation because seeing new messages requires a page refresh.

Recommendations to others considering the product

Find a true communications platform. Chatter is fine if you are 100% in Salesforce, but it isn't robust enough to go beyond that.

What business problems are you solving with the product? What benefits have you realized?

We are trying to use Chatter for asynchronous communication around activity in Salesforce, but it isn't well received across our team. New members with exposure to Slack in previous jobs are frustrated.

Chatter review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Chatter - if you're team is still pre-2016 collaborators"

What do you like best?

It's part of our Salesforce so we know it will always be there...while other collab platforms may be introduced or eliminated by our parent company, Salesforce is eternal.

Associating Chatter messages with a particular Contact or Account is a positive we do not enjoy with Slack...unlikely we will pay for Slack integration at this point.

What do you dislike?

Chatter doesn't feel dynamic in any way compared to our Slack instance...we've moved almost entirely to Slack for internal collab and conversations.

Recommendations to others considering the product

Depending on your use-case, if Slack is available, you'll find it a much more dynamic and engaging collab tool

What business problems are you solving with the product? What benefits have you realized?

Tracking SF requests, updating a team on opportunity ownership, announcing Closed/Won opportunities.

Chatter review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Chatter - A great tool to add transparency "

What do you like best?

I love the idea of an open forum available to myself and my colleagues. Then to take that open forum and provide trend and analysis data. I love to see what is trending at work and what is most on the mind of not only my colleagues, but with my customers as well through communities.

What do you dislike?

It is not the easiest to report on, and if users do not have the proper settings items may potentially be missed.

What business problems are you solving with the product? What benefits have you realized?

In my most recent role I was introduced to chatter as a way to solve the "over email" issue. If the data is not private then it needs to be shared in an open forum so that data can be searched. I love this as I am now able to search and find answers myself with a few quick searches. It allows me to create an atmosphere of quicker action instead of additional email inquiries that reduce the ability to quickly respond.

Chatter review by Ryan Y.
Ryan Y.
Validated Reviewer
Verified Current User
Review Source

"Chatter in a large global oranization"

What do you like best?

I like that Chatter has given AECOM a global social network for within the company. Through chatter I have had a chance to learn the names of other experts in similar fields as myself, ask for help from them, and provide help to others, and learn what some of them are up to thanks to their posts on chatter. It gives AECOM employees a way to connect outside of working together on a project. It is also great that Chatter is integrated with our windows login accounts.

What do you dislike?

I do not like the software itself. It is annoying how chatter keeps trying to stay on top of other windows, or constantly sends popups from new posts. There needs to be more control as to what groups will be allowed to pop up. It would also be nice if chatter would have a "new message" notification in the windows tray that stays there until I read the new messages ( for the groups that I designate as important only).

Recommendations to others considering the product

Allow better control of message notifications.

Make the search functions for finding relevant groups better.

What business problems are you solving with the product? What benefits have you realized?

We are using Chatter to connect a globally spanning corporation together. As I stated in what do you like best, the largest benefit has been the ability to see and get to know other experts in the company.

Chatter review by Administrator in Research
Administrator in Research
Validated Reviewer
Verified Current User
Review Source

"Chatter - great for collaboration, announcements, record keeping, team cohesion"

What do you like best?

Chatter is easy to use for anyone who's done anything social. And it layers nicely on top of standard and custom Salesforce objects!

What do you dislike?

Chatter isn't integrated with every object (come on, Ideas!), but many of its limitations have been addressed or are on roadmaps. For instance, the inability to format posts was a limitation for some time, but Salesforce delivered this change quickly.

Recommendations to others considering the product

Make sure to survey what other collaboration/communication tools are being used, as users can grow frustrated if the party line is to use Chatter, but they prefer Slack/email/etc. Try to have Chatter replicate how they use their tools, and then some (e.g. create new records directly from Chatter).

What business problems are you solving with the product? What benefits have you realized?

We are moving a lot of important conversations out of email and onto Chatter, which is critical for day-to-day collaboration as well as transitions and knowledge management. We are a global organization with offices in a dozen developing countries, so this has made organization-wide engagement and collaboration simple. It's also great that you can respond to posts directly by email.

Chatter review by Kimberly C.
Kimberly C.
Validated Reviewer
Verified Current User
Review Source

"Chatter is great for light use"

What do you like best?

Chatter is great if you're using it to monitor SFDC- its not going to give you the whole picture, but it lets you keep a pulse on what's happening.

What do you dislike?

If you are using it for its intended purpose- to monitor SFDC and not actually dive in- its great. But do not expect it to perform all the duties of SFDC.

What business problems are you solving with the product? What benefits have you realized?

It provides insight into closed/won/pending deals without having to log into all of SFDC. Its great for SFDC-lite users.

Chatter review by Mark W.
Mark W.
Validated Reviewer
Review Source

"It works with Salesforce"

What do you like best?

It functions best with SalesForce. It works.

What do you dislike?

The chat app does not turn off the SalesForce Chatter, so you can miss messages or send out the wrong status. Can not set user-defined status. Buggy like is common in SalesForce. When chatting with a few people, such as 4, sometimes only 3 names display. So it is really weird. No fix and reporting an issue to SalesForce if you do not spend a million dollars a year has no purpose. Interface is odd. A bunch of tabs that do not have useful purpose. I get emails at odd times with a summary of a few random messages. I am not sure when it turns itself off. It often did not allow me to log in. Sort of random. Does not work if SalesForce not loaded. I wanted to continue communicating with staff, with or without SalesForce loaded.

Recommendations to others considering the product

Use if you are using SalesForce and do not have a better option. It functions.

What business problems are you solving with the product? What benefits have you realized?

The need to communicate with other staff using SalesForce. It has no other use.

Chatter review by Stephanie K.
Stephanie K.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Communication in the right place"

What do you like best?

I love being able to communicate with teammates about my clients and projects directly on the records I am talking about. It is so helpful to see historical conversations about accounts and contacts when I am looking at their records. My email inbox is cleaner, and the communication is where I want it when I need it.

What do you dislike?

I find that while #topics is a compelling idea, it's difficult to get our whole team to gel around certain core topics.

Recommendations to others considering the product

Start with a small number of Chatter Groups and a small number of #Topics for your team to gel around and get into the flow of using Chatter. Exercise some discipline to get in the habit of using chatter communication on related records INSTEAD of email whenever possible. It's hard to break the Email habit, but it's worth it in the long run!

What business problems are you solving with the product? What benefits have you realized?

Seeing historical conversation on Accounts and projects going back years and across staff turnover is so valuable. I love being able to cross reference record data and human conversations/input all on the same page.

Chatter review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Useful application for communicating with the peers "

What do you like best?

1. Joining the groups is quite. Easy just click the icon and become the member.

2. The search option is quite good. Messages are promptly posted.

3. I liked the tooltip description is simple but has apt information.

4. I like to receive these notifications to stay connected with my team all over the world.

What do you dislike?

1. I feel salesforce chatter user interface could have been more friendly.

2. Experienced loading issue sometimes

What business problems are you solving with the product? What benefits have you realized?

This app helps in communicating with me peer and share important information about the organization securely. I haven't seen as such any security breach while using this app. Overall good app.

Chatter review by Carmen M. S.
Carmen M. S.
Validated Reviewer
Verified Current User
Review Source

"Not a great way to communicate"

What do you like best?

With chatter it's easy to go back through and review all past chatters which helps in organization. I like that I'm able to see what has happened in a case throughout it's history.

What do you dislike?

It's very easy to miss a chatter especially when you're receiving dozens of chatters a day. It's would also be nice if there was a way to add a screenshot instead of having to add a file. The most frustrating part about chatter though is how easy it is to miss one. It's happened to me many times.

What business problems are you solving with the product? What benefits have you realized?

We are trying to keep updates about client cases in an organized manner and that everyone in the organization has the ability to view. It's great for putting everything in one area but a better notification system would be appreciated.

Chatter review by Ryan T.
Ryan T.
Validated Reviewer
Review Source

"Chatter is great! "

What do you like best?

I like that chatter and Salesforce can integrate with Slack! Our company has been using both slack and chatter as a communication tool so the fact that they can integrate is great! It allows us to connect key conversations with the appropriate accounts and contacts created in Salesforce.

What do you dislike?

Since I think it took some time for chatter to become a reliable and usable tool, I am not used to using chatter as my "go to" communication tool. With all the updates and fixes that have happened lately, we as a company are starting to use it much more than we have in the past.

Recommendations to others considering the product

If everyone in the company is using Chatter as the main communication tool, it is a great way to stay on top of things!

What business problems are you solving with the product? What benefits have you realized?

Chatter has allowed us as a communicate much more effectively internally as a company and we will continue to use chatter moving forward.

Chatter review by User in Research
User in Research
Validated Reviewer
Verified Current User
Review Source

"Very easy to use, low learning curve"

What do you like best?

The ability to tag, or @ groups so you can target certain people

ability to edit

ability to upload a picture of document with a related post

What do you dislike?

search function is not good. You can search is things have been tagged correctly but that doesn't always happen. Also no way to navigate ( or at least i dont know how to) to something in history- if i recall i wanted to look at a chatt post from a few weeks ago, i have to scroll through for awhile to get back through history.

What business problems are you solving with the product? What benefits have you realized?

Collaboration- i lot of times, you have a question or announcement but dont know who to direct it to or who needs to know about it. Also able to do basic reporting on performance and dashboards, great way to see a lot of info in one place.

Chatter review by John L.
John L.
Validated Reviewer
Verified Current User
Review Source

"Chatter has its place and is good at what it does"

What do you like best?

The thing I like most about Chatter are:

1 Easy to set up and manage.

2 Easy for users to learn and use.

And of course the integration with Salesforce and the mobile SF1 application.

What do you dislike?

It's only on the Salesforce platform... Cannot chatter with other platforms. (But rumors of options to do so)

Maybe soon they will open it up, in a controlled way to other business level chat systems.

Recommendations to others considering the product

Included in Salesforce license

What business problems are you solving with the product? What benefits have you realized?

Internal communications

Helpdesk

System notifications

Group discussions

Groupthink problem solving

Chatter review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Decent bare bones chat integrated with salesforce"

What do you like best?

I like that it's integrated with salesforce so you don't have to worry about people not having access.

What do you dislike?

Not enough customization options from the end user perspective. Also it seems to run rather clunky and the interface can be confusing. I've thought I sent a message multiple times only to realize hours later that it hadn't actually been sent to anyone.

Recommendations to others considering the product

It's great if all you need is very basic communication. It's also good for giving notifications to employees. Beyond that though there are other programs that offer more features than what I've seen in Chatter

What business problems are you solving with the product? What benefits have you realized?

We were solving the need to communicate both within teams and also between teams and the department as a whole.

Kate from G2 Crowd

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* We monitor all Chatter reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.