Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 25 reviews)
Notifies the IT team when a ticket needs action.
Provides a forum for answers to common questions.
(Based on 16 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
Displays important metrics relating to performance.
(Based on 23 reviews)
Tracks time worked on a ticket.
(Based on 17 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
Enables employees to view the status of their tickets.
(Based on 20 reviews)
Provides a directory of all users within an organization.
(Based on 19 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 11 reviews)