Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 22 reviews)
Notifies the IT team when a ticket needs action.
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 12 reviews)
Displays important metrics relating to performance.
(Based on 21 reviews)
Tracks time worked on a ticket.
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 11 reviews)
Enables employees to view the status of their tickets.
(Based on 18 reviews)
Provides a directory of all users within an organization.
(Based on 17 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 10 reviews)