Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 26 reviews)
Notifies the IT team when a ticket needs action.
Provides a forum for answers to common questions.
(Based on 17 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 14 reviews)
Displays important metrics relating to performance.
(Based on 23 reviews)
Tracks time worked on a ticket.
(Based on 18 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 13 reviews)
Enables employees to view the status of their tickets.
(Based on 21 reviews)
Provides a directory of all users within an organization.
(Based on 20 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 12 reviews)