Cherwell Service Management

(119)
4.0 out of 5 stars

Cherwell Service Management™ software is an IT service management (ITSM) solution that enables your IT team to implement and automate ITSM processes, while providing the extraordinary customer experience the business expects.

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Cherwell Service Management Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

85%
(Based on 27 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

84%
(Based on 26 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

82%
(Based on 27 reviews)
Knowledge Base

Provides a forum for answers to common questions.

79%
(Based on 17 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

75%
(Based on 14 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

84%
(Based on 23 reviews)
Time Tracking

Tracks time worked on a ticket.

76%
(Based on 18 reviews)
Surveys

Provides surveys to measure employee satisfaction.

n/a
Access & Usability
Mobile

Enables access to service desk features via mobile device.

46%
(Based on 13 reviews)
Self Service

Enables employees to view the status of their tickets.

73%
(Based on 21 reviews)
Active Directory

Provides a directory of all users within an organization.

82%
(Based on 20 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

71%
(Based on 12 reviews)