Chili Piper

4.5
(29 reviews)

Chili Piper makes scheduling meetings with your prospects and customers simple. Integrate Chili Piper with your web forms to book meetings or start live phone calls immediately after someone fills out a form on your site. Our software also routes leads and customers to the right reps in real time based on rules you control.

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Chili Piper review by Brian T.
Brian T.
Validated Reviewer
Verified Current User
Review Source

"Chili Piper Changed the way our organization works"

What do you like best?

I enjoy curating my own scheduling center to share with customers. CP automates all of the administrative steps involved with scheduling. The integration with Outlook calendar and SFDC means I don't have to duplicate work across solutions. We automate the distribution of leads across our sales team by using their Round Robin queues. We use CP Concierge for form fills that lead to immediate call schedules for our reps.

What do you dislike?

The vacation calibration tool is unfit for the task: uses averages instead of real data points that a functional round robin would include. We have to manually manage this process since the "smart" features don't reflect real-world reality.

Recommendations to others considering the product

Get on CP sooner rather than later

What business problems are you solving with the product? What benefits have you realized?

Our sales team spends more time selling and less time scheduling. The same is true for our customer. The buying and sales processes have been sped up enormously.

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Chili Piper review by Laura C.
Laura C.
Validated Reviewer
Verified Current User
Review Source

"Game changer"

What do you like best?

We've saved a ton of time using Chili Piper. It allows me to book meetings for myself or for other team members, I can imbed dates and times in the body of the email so I don't have to force my leads to open a new page to access my calendar, and syncs with Salesforce automatically.

What do you dislike?

I wish I could click and drag fields into the form emails rather than copy and paste.

Recommendations to others considering the product

Can't recommend enough. The tool is excellent and from my conversations with the team they're looking to implement new features all the time. I would recommend them for the customer support alone-- really strong team!

What business problems are you solving with the product? What benefits have you realized?

We were spending a ton of time going back and forth with leads trying to schedule or reschedule appointments and then recording all the info in SFDC. With Chili Piper I can imbed options right into the email (for either myself or our entire AE team) and everything syncs to Salesforce seamlessly. It's increased our productivity tremendously. We haven't yet tried our their form booker on our website, but it's one of my goals this month!

What Online Appointment Scheduling solution do you use?

Thanks for letting us know!
Chili Piper review by Eric S.
Eric S.
Validated Reviewer
Verified Current User
Review Source

"Pretty decent calendar management tool, great company."

What do you like best?

I like that our SDR's can use it to see what is available on our calendar, making it easier for them to book time with prospects. I also like how there is a link where prospects can reschedule themselves if the meeting time no longer works. Now, this doesn't actually get used that often by prospects, but it is great when it does. It also integrates really well with salesforce, so if meetings are rescheduled using that link, it updates the event in salesforce.

What do you dislike?

I wish that if a meeting is rescheduled by dragging and dropping it on my outlook calendar, that this would also update the event in Salesforce. (Update - this does this now!) This only works if the prospect uses the actual chili piper link to reschedule. I also would like to see a lot more options and control for Chili Piper. I'd love to be able to go into settings and set specifically what times each day that week I'm available for calls. This would allow me to control when things are put on my calendar, which would allow me to manage my day better. To accomplish this now, I am putting blocks on my calendar so that the only open times SDR's see to book on my calendar are the times during those days I'd like them to book calls. This works, but just makes for a messy calendar. (update - They just added this!).

Update: Yep, both my suggestions in this section were seen and addressed by Chili Piper. That's pretty awesome to know the company is listening and values their customers input.

Recommendations to others considering the product

Talk to your Sales People and your SDR's. Find out multiple scheduling scenarios they have encountered and talk to CP specifically about how they will solve that scenario. It's a good tool but there are some scenarios it doesn't solve for that I wish it did. I believe it could with some development, but i'm not sure if the company is all that large to be able to develop new things very quickly.

What business problems are you solving with the product? What benefits have you realized?

There are multiple SDR's booking appointments for multiple Area Directors. Chili Piper made that entire process easier for them. It also saved them the step of then having to create the event in Salesforce, so really, quite a lot of efficiency has been gained.

Chili Piper review by Melvin G.
Melvin G.
Validated Reviewer
Review Source

"A professional appointment tool that's generally easy to install and use"

What do you like best?

We can use Chili Piper with our sales and CRM platforms so appointment data is more easily accessible. The user interface is neat and easy to use and navigate. Adding calendars to our website is a simple process and helps to streamline the process of appointment scheduling. We can assign leads to team members in an orderly fashion for balanced productivity.

What do you dislike?

We weren't able to customize the look of the software very much. It would be great to integrate more branding elements so that it is more streamlined with our website. Some configurations for team member appointments can be straightforward to plan out, but difficult to actually set up.

Recommendations to others considering the product

Though you may go through some confusing issues when setting up the software, it can make your lead appointment scheduling more streamlined and effective. You may find that the software makes the scheduling process easier for your leads, which could lead to more appointments and possibly sales conversions.

What business problems are you solving with the product? What benefits have you realized?

Chili Piper has been a solid automated solution for distributing leads in our organization. We can streamlined the appointment process and save time from more manual work flow processes. The calendar solution has generally been deemed convenient from our leads and has made many of them more inclined to schedule an appointment.

Chili Piper review by Spencer P.
Spencer P.
Validated Reviewer
Verified Current User
Review Source

"Chili Piper Review"

What do you like best?

I like that you can easily add multiple people's calendars together. You don't have to create a unique link. I also like the ease someone can schedule from the website with.

What do you dislike?

I love how easy it is to schedule from the website, but that also has a downside. Because it's so quick and easy you can have some unqualified prospects schedule with your team.

Recommendations to others considering the product

There are a lot of complexities-make sure you get your Salesforce Admin involved from the start to make sure it works with your setup.

What business problems are you solving with the product? What benefits have you realized?

Prospects request demos and schedule with our sales team. Chili Piper makes it easier to do so- we've seen an increase in demos scheduled with Chili Piper.

Chili Piper review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Best meeting booking tool, period"

What do you like best?

Chili Piper is fantastic. I have now implemented it at two companies and have seen great results. My sales teams like it, our conversions have increased, and I have full visibility into our meetings. I will continue to use them everywhere I go, and recommend them to peers on a consistent basis

What do you dislike?

When first building out our implementation, there was a lot of duplication for creating forms, meetings, and queues. There was no copy / duplicate button so this took a good amount of time.

Recommendations to others considering the product

100% go with Chili Piper. Their support is great and the tool is built the right way. I have and will continue to vouch for Chili Piper. I have also connected with their team to help come up with creative solutions for areas where they're still building out their product. There are some short comings, but nothing I have seen other calendar tools be able to do.

What business problems are you solving with the product? What benefits have you realized?

Creating, optimizing, and tracking meetings / demos.

Chili Piper review by Anthony J.
Anthony J.
Validated Reviewer
Verified Current User
Review Source

"Booking demos with one click"

What do you like best?

The ability to schedule a demo with one click, and know not only is the prospect getting a calendar invite. But, also will get reminders before the call, increasing the likelihood the prospect shows up.

What do you dislike?

Not as of yet. It's been a great tool so far.

Recommendations to others considering the product

This tool works great for an SDR team, that on a daily basis, is booking a lot of appointments. I wouldn't recommend this for a 1 or 2 person team booking a few appointments periodically.

What business problems are you solving with the product? What benefits have you realized?

Before Chili Piper, we were sending two or more emails to schedule a meeting, and our show rate was in the low double digits. Now with Chili Piper, with one click we're able to send everything needed to schedule a meeting with a prospect. Then utilizing the reminder features, we're able to engage the prospect and remind of the demo.

Chili Piper review by Alexa N.
Alexa N.
Validated Reviewer
Verified Current User
Review Source

"Easy way to book calls for yourself or others"

What do you like best?

I like how straight forward the software is. It is extremely easy for all parties to book a meeting at any given time

What do you dislike?

Sometimes the software does not realize when you are available or busy. It has trouble on some occasion syncing with gmail

Recommendations to others considering the product

Have a good relationship with your support team. They are a huge help. It takes a little bit to sync and become familiar with the software but once you understand, it's a very useful took.

What business problems are you solving with the product? What benefits have you realized?

We have SDR's who book meetings with our prospects for our AE's. There are a lot of moving pieces and this makes the process extremely easy and professional for all parties

Chili Piper review by Kevin S.
Kevin S.
Validated Reviewer
Verified Current User
Review Source

"A must have!"

What do you like best?

I love that Chilipiper has my Outlook calendar in real-time and my prospects can put time on my calendar directly!

What do you dislike?

Honestly, nothing. Chilipiper integrates with both GoToMeeting and Outlook allowing my leads to book directly with me without me doing anything!

What business problems are you solving with the product? What benefits have you realized?

It cuts down the communication process immensely! There's no back and forth communication with a prospect saying "I have XXX time available, please pick a time" you can send them a link and you're good to roll!

Chili Piper review by Jeff R.
Jeff R.
Validated Reviewer
Review Source

"Great idea, execution needs work"

What do you like best?

I like the concept of easily managing multiple calendars and then e-mailing reminders; when it is perfected, I'm sure it will be a great tool.

What do you dislike?

The automated e-mails do not always work as intended. If an account is not properly configured (no "setup/config wizard", most people wouldn't know unless I showed them how to configure and what needed to be configured) it will default to GMT thus - unless you are in GMT - all of your times will be completely messed up. Additionally, each user has far to much ability to modify templates, etc. There should be stricter permissions so that one user does not FUBAR another user's shared templates... yep... that happened.

Recommendations to others considering the product

Be sure you thoroughly vet prior to implementing. I got resoundingly negative feedback from my team, so we never pushed through to production for everyone. Additionally, their pricing is very high IMHO.

What business problems are you solving with the product? What benefits have you realized?

Coordinating business development team with Account Managers that run the appointments and build the relationships.

Chili Piper review by Dan G.
Dan G.
Validated Reviewer
Verified Current User
Review Source

"Easy Integrations & invites"

What do you like best?

Smooth interface. Easy to navigate for non-techies. Bookings are delivered quickly and syncing calendars was no problem. Love the integration with SalesLoft!

What do you dislike?

The individual meeting type setup process was somewhat tedious and required a fair amount of trial and error testing against my own emails to ensure I got the desired experience for clients who were booking meetings with me.

Recommendations to others considering the product

This tool seems to have all of the bells and whistles. If you use SalesLoft, you should use this!

What business problems are you solving with the product? What benefits have you realized?

Time savings for booking client meetings, recruiting efforts.

Chili Piper review by User
User
Validated Reviewer
Verified Current User
Review Source

"Good getting better"

What do you like best?

Chilipiper makes it easy to schedule by viewing availability on multiple calendars as well as having prebuilt meeting invite templates and making it easy to attached everyones google calendar.

What do you dislike?

While I like the functionality of chilipiper, I think the cost is much too high for the value we see out of it.

Recommendations to others considering the product

Product is constantly improving and they have some great stuff in the pipe that seems like it will better balance their value prop. Stay tuned

What business problems are you solving with the product? What benefits have you realized?

We are using chilipiper to schedule all external sales meetings with prospects or customers and it is doing a fantastic job

Chili Piper review by Niklaus L.
Niklaus L.
Validated Reviewer
Verified Current User
Review Source

"Easy Scheduling"

What do you like best?

having a tool that clients can use to schedule time directly on my calendar. allows me to choose my own availability and syncs directly with my outlook calendar.

What do you dislike?

Nothing yet. It's easy to use and haven't had any problems with scheduling.

What business problems are you solving with the product? What benefits have you realized?

having people schedule time directly on my calendar for the purpose of booking demos. when sending out prospecting emails instead of having an email exchange with the clients they can book time directly on my calendar.

Chili Piper review by Roy R.
Roy R.
Validated Reviewer
Verified Current User
Review Source

"Simple, reliable, one-click scheduling"

What do you like best?

The ease of use and the ability to integrate ChiliPiper into your workflow

What do you dislike?

Nothing jumps out. I occasionally use a 3rd party email client and would love a way to embed it there (vs. Gmail), but otherwise it's great).

What business problems are you solving with the product? What benefits have you realized?

Making it easier for prospects to schedule meetings with us, and the ability to pre-qualify them based on criteria makes the scheduling process more efficient for us.

Chili Piper review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great booking software that is flexible!"

What do you like best?

Chili Piper is a great system that is very flexible for both teams and individuals. Having different booking templates with different rules is a great way to help get meetings on the calendar.

What do you dislike?

Sometimes it can be confusing setting up the rules and making sure that the right template is being used.

What business problems are you solving with the product? What benefits have you realized?

Chili Piper allows clients to book directly on my calendar.

Chili Piper review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"Great for an inside sales team"

What do you like best?

I like the round robin functionality. It's especially great for inside sales teams. Where other round robin systems have fallen short, CP has really been the market leader here, especially for companies that have SDR teams.

What do you dislike?

I haven't really had any issues. The CEO and his team are super responsive. Looking forward to watching their product roadmap unfold in the next year.

What business problems are you solving with the product? What benefits have you realized?

Saving time sending over our qualified meetings to account executives. This tool solves for that problem 100%.

Chili Piper review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great Scheduling Tool"

What do you like best?

Super easy to use, and it really helps navigate through our huge team of AE's to find availability. It saves us a ton of time.

What do you dislike?

It's difficult to change the premade messages that get sent to prospects, but it is possible.

Recommendations to others considering the product

Great tool if you are trying to save time scheduling appointments for your team & prospects.

What business problems are you solving with the product? What benefits have you realized?

Time wasted manually creating calendar events.

Chili Piper review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Eliminates the back and forth of finding a convenient time to meet"

What do you like best?

Chili Piper integrates with Gmail and allows me to choose my availability in settings. Automatically adjusts for Time Zone regardless of where the prospect is.

What do you dislike?

There's a feature to reschedule, which is rarely used in my experience. I'd like to not be able to overbook on pending times I have out.

What business problems are you solving with the product? What benefits have you realized?

Eliminating the friction of booking time for demos on my calendar. Round Robin availability for the SDRs on my team.

Chili Piper review by User
User
Validated Reviewer
Review Source

"Great tool for scheduling with prospects. "

What do you like best?

Makes its incredibly easy for a prospect to agree to a time with you with a single click. The easier I made it for them to give me time, the more meetings I booked with directly increases my opportunity pipeline.

What do you dislike?

Sometimes formatting would be off within my emails. Not sure if thats something an internal admin can fix.

What business problems are you solving with the product? What benefits have you realized?

Getting more meetings with net new opportunities. I've seen an increase in the number of meetings I've been able to schedule.

Chili Piper review by User
User
Validated Reviewer
Review Source

"Schedule calls with one email. No more back and forth."

What do you like best?

This app makes it much easier for people to schedule a call with you. Integrate Chili Piper with your calendar and people can select a time that works for them based on your availability.

What do you dislike?

The initial set up was not super intuitive. It took a little time to become familiar with the app.

What business problems are you solving with the product? What benefits have you realized?

This saved some time going back and forth in an email to pinpoint a meeting time that works for all parties.

Chili Piper review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Pick a time, any time..."

What do you like best?

This is such an easy tool to use. The best part is the ability to supply your recipient with a few times that work well for you. They just click the one that works for them.

What do you dislike?

The only thing I dislike is when offering times never know how many I should show. Never had an issue though. :-)

Recommendations to others considering the product

A great scheduling alternative to what else is out there.

What business problems are you solving with the product? What benefits have you realized?

Scheduling meetings with clients

Chili Piper review by User in Information Services
User in Information Services
Validated Reviewer
Verified Current User
Review Source

"Great Tool"

What do you like best?

Very easy to use, saves time when booking demos, great for sending available times

What do you dislike?

Occasionally there will be glitches that render the tool useless for a few moments. Restarting the application generally fixes this problem however.

What business problems are you solving with the product? What benefits have you realized?

Customer no shows have decreased due to reminder emails. Time spent booking has been significantly reduced

Chili Piper review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Best Way to Schedule Meetings "

What do you like best?

I love the ability for meetings to be routed directly to the person who the meeting is booked for automatically based on region and geography.

What do you dislike?

It can be confusing to use sometimes just because there's so many different interfaces that it works with.

What business problems are you solving with the product? What benefits have you realized?

It cuts down on the amount of time we have to spend connecting clients with product people and eliminates much of the friction in the process.

Chili Piper review by Eric P.
Eric P.
Validated Reviewer
Review Source

"Good system - lots of errors"

What do you like best?

Easy to use. Sends out reminders automatically.

What do you dislike?

Support, lots of mistakes which has been really frustrating.

What business problems are you solving with the product? What benefits have you realized?

Booking meetings in Google Cal. Reminder emails. Saving us time.

Chili Piper review by User
User
Validated Reviewer
Review Source

"Great scheduling software! "

What do you like best?

It is super helpful for Sales people in setting meetings. The best part is just being able to send out the link and clients can quickly compare their calendars with mine to schedule time for us to meet.

What do you dislike?

Truly, there isn't anything. It's so simple and easy to use.

What business problems are you solving with the product? What benefits have you realized?

Getting meetings scheduled quickly and efficiently!

Chili Piper review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Great scheduling tool "

What do you like best?

Chilipipers integration into sales force makes it easy to schedule meetings while on the phone with a prospect

What do you dislike?

There has been a slight issue with allowing others to schedule meetings or calls over existing events that have been marked as free

What business problems are you solving with the product? What benefits have you realized?

The ability to quickly schedule meetings with others in the organization

Chili Piper review by User
User
Validated Reviewer
Review Source

"Salesloft integration makes scheduling a breeze"

What do you like best?

It takes the work out of scheduling, so I don't have to figure out what time works with who

What do you dislike?

In the round robin feature, once a meeting is scheduled, there is no way to edit the order of who comes next

What business problems are you solving with the product? What benefits have you realized?

Scheduling

Chili Piper review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Amazing scheduling/calendar tool"

What do you like best?

Easiest way to propose days/times based on availability and timezone.

integrated in my email signature for one click booking

What do you dislike?

certain settings can take some getting used to

What business problems are you solving with the product? What benefits have you realized?

shortening the time and back/forth communication that it takes to schedule a meeting

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