I had no idea how much I needed Chorus until I truly started using it. As a team lead, I am required by my company to coach each of my 7 direct reports for one hour each week. With chorus, I can review calls my team members have been on to identify strengths and opportunities for improvement. I can even play a clip for a team member right during the coaching session and debrief it together. I can also listen to calls from top salesmen to play for my team members to provide examples of good salesmanship.
I also love the fact that reps can tell me about calls they struggled on and then I can go back and review those specific calls and give pointers.
Some AWESOME features of this product include: Chorus automatically jumping on calls, key word tagging and searching, auto-transcription.
I LOVE Chorus. As a sales rep and coach it is absolutely game-changing.
I do sometimes wonder if I'm supposed to be notifying people that my calls with them are being recorded. I'm not sure if Chorus handles that for me, if notification is necessary, or if I'm supposed to be advising people in all my calendar invitations. If it's the latter, that would be a bit of a hassle.
I would pilot chorus with a small group of users to prove value. I hear it is expensive, but the value has been so great to me that I would recommend it to anyone. I think it is game-changing for a sales team.
I am solving my inability to have good examples to present to my reps for behavior they should model. I'm also solving my inability to give feedback on calls that I am not able to be present on. I'm also solving my inability to come to coaching sessions with relevant feedback from calls the rep has had during the week.