What do you like best?
Chrome Remote Desktop is so easy to setup. That alone is a good enough reason to just try it out. If it doesn't meet your needs, you've hardly wasted any time. Luckily, it will more than likely meet your needs. Working in education where we are more than 1 Chromebook or Chromebase per student in grades 2-12, this is a small and simple solution for some of the problems we encounter. Although managing several devices through Chrome Remote Desktop is not as simple and cannot handle tasks like Apple Remote Desktop, it is free, easy to use, and can get most jobs done. A short phone call with a teacher in the classroom can help our tech department remote into a Chromebook and address issues without having to leave the office. It is great for remote assistance or just to access your computer on the go.
What do you dislike?
For our needs in classrooms, it would be nice if Chrome Remote Desktop gave more management capabilities. It would be great if teachers could monitor the screens of all of the students from within the Chrome web browser on their MacBooks. However, it is a free and simple extension and I can understand why something like this is not implemented into it.
Recommendations to others considering the product
If you are looking to manage and view multiple devices, look for premium paid software. There are options out there, which we are currently exploring. Chrome Remote Desktop can get the job done, just with less features.
What business problems are you solving with the product? What benefits have you realized?
In our district, remote desktop mostly serves for its capability to provide remote assistance. Technicians are no longer having to walk across campus or travel to other campuses to solve issues. All can be done from their desk. This is a much more efficient way to go about problems that we are going to run into in with students working on devices.